165 Moxo Reviews
Overall Review Sentiment for Moxo
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Moxo and its team, (specifically Teresa, Nam, Ed, and Yukta), have exceeded all my expectations. What initially started as a mere collaboration has blossomed into them becoming an indispensable extension of my team. Our brainstorming sessions and idea exchanges have been truly invigorating, and I am ecstatic to say that their involvement directly aids in our business's revenue generation.
I was pleasantly surprised by the level of commitment and dedication they brought to the table. I genuinely feel like I have the best team in the world supporting me. Their caliber of work, attention to detail, and proactive approach have made me a true advocate of their services. In fact, I've already started recommending Moxo to fellow founders. Their praises resonate so deeply with me that I'd shout them out, to the fervor witnessed at the Eras tour!
Final Verdict: 10/10. Moxo, with its outstanding team, has delivered beyond what was promised. A huge shoutout to Teresa, Nam, Ed, and Yukta for their unparalleled support and expertise! Review collected by and hosted on G2.com.
The only suggestion I have pertains to the platform's functionality. I wish there was more flexibility in ordering attachments in workflows, allowing users to arrange them according to personal preference rather than a preset order. Review collected by and hosted on G2.com.
Moxo has revolutionized how we communicate with clients. Instead of sending multiple emails and missing answers lost in the inbox chaos, we now have an all our communication organized and easily searchable. The Group Conversations have been a game changer so that all team members on a project can see the communication and we don't have to constantly debrief on what each other has discussed with the client.
From the client side we have received great feedback about how much easier this has made their lives by centralizing communication, document sharing and phone/video calls. Review collected by and hosted on G2.com.
The Project Management features are not as robust as the communication features. It can be hard to get a overall picture since most of the platform is based on conversation specific functions. Review collected by and hosted on G2.com.
Quick responses to questions. I like working with the same people who are helpful and see all issues through to resolution. New feature releases are always fun Review collected by and hosted on G2.com.
Take a bit more control over invoices and updating payments. Also the ability to modify some features and links without needing help from back office. Also integrations like zapier or moxo's own flows to other softwares like good sheets, zoho, or even moxos own crm. Review collected by and hosted on G2.com.
Enhances Client Account Management due to ease of moving account history between Account Managers. Continuous and daily communication with clients. Workflows have helped bring significant efficiencies. Great Customer Support. Review collected by and hosted on G2.com.
Look and feel still old and plain. Brand customisation is minimal. File management is time consuming - cannot upload folders. Inconsistent and poor Notification system. Review collected by and hosted on G2.com.
Moxo has been helpful for in-the-moment communication between the team and clients. The flows feature is a good concept but needs work as it is lacking in some necessary features. Raeef Mohammed is so kind and helpful. He always takes time to hop on a call to walk me through anything and help us figure out a workaround when the features we needed were not available in Moxo natively Review collected by and hosted on G2.com.
Clients are not able to unique links that are relevant to them. Moxo only allows you to have links that will show for every client which isn't helpful for our agency.
I also would like to filter our clients better and save views in our dashboard. Right now everything looks very overwhelming on the backend. If you do use their filter feature you'll have to use it every time as it does not save.
Not able to clearly see when tasks are completed by clients. Right now a little red notification just appears. There isn't a way for you to see what tasks were completed so you can act on them.
Flows are only for processes that have a clear start and finish. If you have ongoing retainers Moxo is not a good fit. The flows becomes cluttered with too many tasks and our clients end up being confused about which task they need to act on.
Notification preferences only take place on workspaces that were made AFTER you update your preferences. When we started using Moxo we set everything up and invited our clients and then tried to manage our notification settings to mute when we are not working. Now we receive notifications ALL THE TIME and its nothing Moxo can do. I had to tell my team to not use the Moxo app because of this. I don't want them to receive notifications when they are not working.
Voice messaging and screen recording feature is pixelated and full of static sound
Project and task management overall is severely lacking in Moxo.
The home timeline is very overwhelming and it's the place where you will spend most of your time.
In order to make Moxo work for our Agency we had to make so many workspaces per client that started to become confusing for them. Clients started communicating wherever they could find it.
In order to access support on the web or desktop app you have to log out of your Moxo account and into theirs. There is no way to easily switch accounts like on the mobile app.
I've had more issues with Moxo, but I think these were the main ones. Each time I had an issue I communicated it to my customer success manager and he was able to give me workarounds, but after having all of these workarounds it was clear to see that Moxo just isn't prepared to support ongoing client work as my marketing agency has.
After 3 months of trying to make Moxo work and communicating heavily with the support and leadership team on ways the platform can be improved, I wanted to stop using the platform, but they have decided to keep me locked into my contract even though they know my team and I have a very hard time at serving our clients using Moxo even with the alternatives they have given us.
The issues we have had with Moxo are little things you think are already in an "all-in-one client interaction platform." that's why when we had the Demo with their sales team these specific ways of using Moxo didn't come up. You don't really know what you're getting into until you start using the platform and because there isn't a free trial option I didn't know.
The only way I could try Moxo was by doing a 6-month pilot and now being 3 months in Moxo has made our client delivery harder to manage due to their lack of features that should already be in a platform like this. Review collected by and hosted on G2.com.
Moxo has helped us immensely by creating a platform to onboard our clients seamlessly and track all our ongoing tasks with ease. The platform is easy to navigate and even when we faced any challenge, the moxo team have been incredibly supportive to help us overcome the same. Review collected by and hosted on G2.com.
Nothing. The team had been really helpful in listening to our needs and considering to incoporate the same in future developments. Review collected by and hosted on G2.com.
From the moment I began my journey with Moxo, I have consistently been impressed with the quality and timeliness of the customer support. Every question and concern I had was met with a thorough response, often exceeding my initial expectations. This level of care and diligence created a sense of trust and understanding that has remained a cornerstone of my experience with Moxo.
Moreover, Moxo's onboarding process is a model of professionalism. It's clearly been designed with the user's experience in mind, ensuring a smooth transition into the use of the product. Each step of the process was structured, efficient, and provided me with the necessary tools and knowledge to effectively use the product.
And let's not forget about the after-sales support. Moxo again exceeds expectations in this domain, proving that their commitment to the customer extends well beyond the initial sale. This continued attention to customer needs and concerns really sets Moxo apart from its competitors Review collected by and hosted on G2.com.
My main gripe with Moxo lies in its licensing model. The structure currently in place does not allow for a gradual increase in users and clients. This inflexibility can create challenges for businesses looking to scale their operations slowly or in line with their growth. It would be greatly beneficial to have a licensing model that is more adaptable and accommodating to various growth speeds and business requirements. Review collected by and hosted on G2.com.
I like that Moxo is user friendly, and the constant imporvements they are making to the plateform. Our Reps especially Nishant have been great through our whole Moxo expereicne. Review collected by and hosted on G2.com.
I don't like that we have to make a PDF fillable before we can use the e-sign capability vs doing that in Moxo. Review collected by and hosted on G2.com.
- Fast and efficient customer support
- Lots of features available Review collected by and hosted on G2.com.
- The flows feature is quite complicated and not user-friendly
- Takes up a lot of storage especially in mobile phone
- Spot comments can not be transferred to another chat/workspace Review collected by and hosted on G2.com.
