Privacy - No individual mobile numbers required for sign-in.
Security - Not open to public, so phishing by external & unauthorised users not possible.
Conversation management - Centralised & fully controlled by our school.
Workflow automation - Good but not quite tailor made for us to make good use of. Review collected by and hosted on G2.com.
Enhancements expected - We as a Moxo client would like to make better use of the App to “automate” our work and so to improve our work efficiency. We have made good use of E-Sign and Approval. We also see that Acknowledgement is good for us as a school. However, it will be excellent if the functionality can be enhanced for our distribution of messages to all class groups every school day. We believe that the enhancement is not only excellent for us but also excellent for the education sector. We do not simply want to mention to other schools that Moxo is our “WhatsApp”, but we do want to tell them that Moxo is more capable for schools than “WhatsApp”. Review collected by and hosted on G2.com.
168 out of 169 Total Reviews for Moxo
Overall Review Sentiment for Moxo
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Our Moxo app has created an easy-to-access space for team members and clients. We no longer sift through emails and texts, wasting time trying to find our last conversation with the needed information. Our clients have embraced the app as an easy way to contact us. We have also utilized a feature that organizes our invoices in one location. Paying our contractors used to take an hour; now, it takes 15 minutes. Time is money. Moxo is the only business we have worked with that keeps its word about always being available if we need assistance. We have had the same point of contact from day one, and he is patient and kind as we learn to navigate our app. Review collected by and hosted on G2.com.
We initially had issues with the ease of navigating on the app, specifically related to workflows. Moxo has been working on making the app more user-friendly. Our clients have had zero issues with the app. Our biggest problem with Moxo is that they limit the number of users at our price point. We are considering other options since this stifles our ability to grow and increase our revenue. That's a big problem for any small business. We are still utilizing other systems for our initial contact with potential clients that reach out to us. The inability to move a potential client into the app right after first contact is a problem. This affects our revenue, makes for a clunky start for our potential clients, and limits our growth. We want to feel supported by Moxo and set up for success and growth without limits. Review collected by and hosted on G2.com.
The functionalities are good! I love its flexibility and its frequent updates. The integration is just one click within the site offering Zapier as an alternative, providing more flexibility in deciding what you want to integrate instead of how you can integrate. Zero programming is really user-friendly, especially for non-tech users. Huge appreciation to our Customer Success Manager, Aakash, for his hard work, spontaneous responses, and endless support! His dedication makes a real difference every time. Review collected by and hosted on G2.com.
Cannot wait for the upcoming updates. I'm always not satisfied and want to have more to achieve on Moxo. To be honest, Moxo is not a fully mature platform at this point but it might be worthy seeing Moxo grow and be fully equipped. Review collected by and hosted on G2.com.
MOXO has truly helped speed up our process. It us to take our company 10 to 12 weeks to complete the hiring process, but now with using MOXO, on average it's 7 to 9 weeks. This is huge for our company. Review collected by and hosted on G2.com.
The only downside that we have noticed is that sometimes it can look a little messy with the number of "clients" we have in our dashboard. We really wish we could have a folder for each step and for each client that is on that step to be in the matching folder. Review collected by and hosted on G2.com.
I like that everything is very organized and user friendly. The customer support is also very helpful and appreciated. Review collected by and hosted on G2.com.
I can't think of anything that I dislike just besides wanting more features or automations to be implemented. Review collected by and hosted on G2.com.
What I like most is the responsiveness of the moxo team. They quickly answer questions or take it to the internal team for direction. They have also taken ideas we've had for the platform and submitted them for future applications. The team has been very collaborative and helped us achieve our goal with the app a lot faster than anticipated. The platform is relatively easy to use and the team was patient to walk us through the new items. We use our app daily as our main source for internal and client communications. Review collected by and hosted on G2.com.
The only downside to note is waiting for new implementations to take place that would be useful now. We've share a lot of ideas and most of them are pending future updates. Review collected by and hosted on G2.com.
Moxo is easy to use as an admin setting up the system for in internal team, and also easy to use for external clients as well. I love that the Moxo team is available in our support thread with short turnaround for any questions I have. It is exciting to see frequent system updates with valuable added features. Review collected by and hosted on G2.com.
Moxo has some limitations for permissioning internal users, that I would like to see more customization avaliable. Review collected by and hosted on G2.com.
I love Moxo for it's customization and the amazing tech support team. They are always adding new features and making improvements on their platform. Review collected by and hosted on G2.com.
The only downside about Moxo is the fact that, like any technology, it can malfunction and can be frustrating to troubleshoot. Moxo has been with us every step of the way everytime something has come up. Review collected by and hosted on G2.com.
What I love about moxo is that it is very user friendly, very intuitive, and makes customer management much simpler and more organized. It also makes client communication so much easier on both ends. Review collected by and hosted on G2.com.
Just getting used to using a new product and retraining our team to use a new system can be challenging, but it's really nothing bad about Moxo, just adjusting to a new product. Review collected by and hosted on G2.com.
The onboarding team has been excellent, addressing all our questions and helping us fully leverage the platform for our specific needs.
The platform itself is smooth and reliable, with no bugs encountered so far. New features are frequently added, enhancing its functionality. Review collected by and hosted on G2.com.
Cost. It is a fairly expensive investment. Review collected by and hosted on G2.com.
Moxo is easy to use, It wasn't hard to implement a workflow that our clients can follow.
Moxo has great customer support. If I run into an issue, I can easily contact them to find a solution. Review collected by and hosted on G2.com.
There are a lot of QOL features missing. The app feels like a work in progress.
Small Buttons, means our clients miss where they need to upload.
The ability to attach files to chat means its easier for clients to attach in chat instead of in the step itself. Review collected by and hosted on G2.com.
