Mouseflow Pros and Cons

We always aim to improve user experience of our website as a digital marketer and this has enabled us to recognize Mouseflow’s importance. More specifically, session replay has enabled us to obtain unmatched information about user behavior thereby enabling us to recognize pain points and optimize user journeys with laser precision. Advantages i see 1 is Intuitive Session Replay: At every single session, we can see each activity carried out by individuals visiting our website from the mouse movements to clicks made on it by utilizing this Mouseflow option in the replay mode. Review collected by and hosted on G2.com.

Cons i see one as the Data Overload: Too much information could sometimes make it hard to find what you need. Though small in comparison, it’s still worth the value overall. and other is the Pricing. Review collected by and hosted on G2.com.

Mouseflow is incredibly easy to set up and start using right away. The implementation process was seamless, requiring minimal effort to get valuable insights into user behavior. The heatmaps and session recordings provide deep visibility into how visitors interact with our site, helping us identify friction points and optimize the user journey. The ability to filter recordings based on user actions and engagement metrics is a game-changer for improving UI/UX. Review collected by and hosted on G2.com.

While Mouseflow is a powerful tool, the pricing structure could be more flexible. The jump between subscription tiers is quite significant, and it would be great to have more scalable options—perhaps add-ons or smaller incremental upgrades—rather than having to move to a much larger plan. This would make it easier for growing businesses to scale their usage without committing to a significantly higher cost all at once. Review collected by and hosted on G2.com.

I have been using Mouseflow for several years now. The recordings and insights not only help my own website.

Above all, it makes it much easier for me to suggest changes to my customers that are based on data rather than a feeling! In general, the dashboard and conditions are very simple and intuitive. Review collected by and hosted on G2.com.

Nothing special at this moment. I have been using the tool for many years. Review collected by and hosted on G2.com.

Mouseflow has completely changed our marketing analytics! With heatmaps, session replays, and conversion funnels, we get clear insights into user behavior that help us point out issues and improve engagement. It's a must have for any marketing team looking to boost conversions and create targeted campaigns. Highly recommend! Review collected by and hosted on G2.com.

Have yet to find anything we don't like about Mouseflow! Review collected by and hosted on G2.com.

Mouseflow is incredibly user-friendly and provides valuable insights into user behavior. The heatmaps are especially helpful for quickly identifying problem areas on our website. Highly recommend! Review collected by and hosted on G2.com.

We haven't really had any major problems yet. Review collected by and hosted on G2.com.

It has recordings of the users who are all using the website, we can calculate CSAT using this tool, we have heatmaps and funnels, and segments, we have filters to get the data accordingly. Based on each page we can see the low and high friction rates. it is easy to implement and we are using it frequently, the CTM team is very good they are responding very quickly and it is easy to implement with any website. Review collected by and hosted on G2.com.

It is a little costly for small businesses and no sessions are limited for free use. We can't download the reports. Review collected by and hosted on G2.com.

Easy to use and it allows us to track conversion funnels, heatmaps, scroll tracking, movement tracking, form abandonment, recorded sessions, and much more. It is a very robust product. It is also easy to get started and easy to integrate onto the website when using GTM. Review collected by and hosted on G2.com.

The WordPress plugin to integrate MF onto a website is over a year old and untested with the current version of WP. It would be nice if they kept the plugin up-to-date. Review collected by and hosted on G2.com.

Simple , easy to use.

Reasonably priced, with flexible plans.

Installation is fast and easy.

Can add multiple websites.

Auto tagging is helpful.

Downloadable sessions. Review collected by and hosted on G2.com.

Advanced tagging features not available

Could use a higher recording limit

It's tricky to set it up to exclude certain pages. Review collected by and hosted on G2.com.

Mouseflow is incredibly easy to use and provides deep insights into user behavior. The heatmaps and session recordings help identify pain points and optimize the user experience. It’s a perfect complement to Google Analytics, offering more granular, visual data. Review collected by and hosted on G2.com.

I haven’t really found anything to dislike. I did have some issues with loading recordings due to dynamic CSS, but Mouseflow’s support team resolved it quickly and efficiently. Review collected by and hosted on G2.com.

Mouseflow allows you to watch the actual video recordings of users visiting your website. You will be able to watch their movements, see where pain points are and drop-offs and much more. Very useful data. Also their heatmaps are useful as well. The platform is an excellent value for the price. Review collected by and hosted on G2.com.

We would like to see better integration with programs like Calendly so we can see how they interact with setting an appointment. iframes can cause issues with Mouseflow showing them. I would also like to see more funnels allowed with the basic package. Only one funnel is really kind of useless (but helpful to see in action). Review collected by and hosted on G2.com.