Mothernode Reviews & Product Details - Page 2

Ease of use while maintaining a complete profile of prospects has been key. While other systems touted the ability to capture lots of information, it usually results in requiring the user to manually input extraneous data, which for busy people means they are less likely to utilize the program. With Mothernode, the being able to quickly enter the few necessary fields means our sales people are actively using the program, which leads to better tracking and makes it easier to follow up, and close more sales. While a prospect moves through the funnel, then we can add additional data as needed. Review collected by and hosted on G2.com.

The only real dislike is with the lead capture forms. While they absolutely work, their design is a bit old and our responsive website requires two different versions of the same form so that users can see a correctly sized form based upon if they are accessing via a phone or a desktop computer. We have multiple different forms, and in multiple languages, so then number of forms can grow exponentially. Review collected by and hosted on G2.com.

I really enjoy getting the personal customer service I receive from Justin, Lizzie, and Ken. They really care about helping our company succeed in anyway possible. Mothernode has increased our internal communication by quite a bit. Lack of communication was a big problem, and this was a huge reason I pushed for our company to get a CRM system. Review collected by and hosted on G2.com.

Sometimes it can be a little bit funny when you are trying to search for things. It sometimes will tell me that it can not find one of my contacts when I search for them by name, so sometimes I have to go find them by looking their company up first. Review collected by and hosted on G2.com.

Obviously you can use it to do all your lead-tracking, quotes, orders, and invoicing, but that's the job of any CRM. The real value add for Mothernode is efficiency. There are so many ways to automate the small stuff that consumes your time. Automated emails and updates and reports and inventory tracking and on and on. If you ever think anything along the lines of "I wish I didn't have to do/write/input this value/name/info each time," then you can be sure that there is a way to make it so you don't.

As far the Mothernode goes as a company rather than a product, I have found them to be accessible, helpful, and responsive. Quick turn around on any kind of request. Easy to work with. They've been great. Review collected by and hosted on G2.com.

Really the only annoyance I can think of is that the back button in the browser doesn't work very well for navigating, but I'm not sure if that's a reflection on the product so much as on php. Review collected by and hosted on G2.com.

Very easy to navigate once you know the layout. I like that it keeps all your customer information in one place that can be accessed by all the sales team. Review collected by and hosted on G2.com.

Currently I don't like having to go through 2 methods to find what I need. Because we are in between using mothernode full time and doing things the old way, I am having to do double the work to find what I need. This is not a mothernode issue, this is an internal issue. Review collected by and hosted on G2.com.

I liked how easy it is to archive emails sent or receive to the Mothernode record. In addition, I like we are able to email our member from the members record in Mothernode. This keep all our commutations to and from our member organization and easy to follow up on. Review collected by and hosted on G2.com.

I was not satisfied with the search field too many clicks to search for a members record. A lot of time, I had to search for multiple member records at a time while I was on the phone with our member. The extra clicks to search for multiple member records at a time made the search take longer. For example to start your search you have to click the Member/Prospects tab then enter the record name, click on the name your searching for, then click the name again to open the record. Then when done with the member’s record you had to click the home button and start again. Review collected by and hosted on G2.com.

It is an easy to use platform that doesn't require days upon days of training, but is as powerful as any CRM in the marketplace for small business. Review collected by and hosted on G2.com.

I wish it were easier to bulk delete prospects that I don't want in my system. Review collected by and hosted on G2.com.

I like the fact all the info pertaining to the account is in one spot and with click of the mouse you can download/export all the info needed for a client meeting. The mobile app is extremely helpful while traveling. Review collected by and hosted on G2.com.

I would like to see the ability to access both prospects and current accounts in the same search. This maybe available but we do not currently use it. Also speed has been an issue but did seem to get resolved... Review collected by and hosted on G2.com.

It's easy to use, even for the most technologically challenged. Reporting and searching are a breeze. Customer service is the best. Justin Wilm and Ken Pearson are wonderful, always available to help. My our switch very seamless. Review collected by and hosted on G2.com.

You need to search each module for what you are looking for. Review collected by and hosted on G2.com.

Compared to other CRM's we shopped Mothernode provided a clean, clear and easy to use format. Far above and beyond the actual system, we are impressed by the level of customer support provided by MN. Justin and the rest of the team have been phenomenal! Review collected by and hosted on G2.com.

We are on a web-based email system and have had some issues utilizing all the features. Review collected by and hosted on G2.com.

I like that Mothernode is always trying to improve and keep their technology and capabilities current to better serve its clients. Review collected by and hosted on G2.com.

I am not fond of having to start over with a search instead of their being a back button feature. (Does that make since?) Review collected by and hosted on G2.com.