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Mojo Dialer Features
What are the features of Mojo Dialer?
Dialing Options
- Preview Dialing
- Progressive Dialing
- Predictive Dialer
Agent Tools
- Omnichannel
- Callback Scheduling
- Call Recording
Automation
- Voice Activity Detection
- Voice Broadcast
- Interactive Voice Response (IVR)
- Call Scrubbing
- API / Integrations
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Mojo Dialer Categories on G2
Filter for Features
Dialing Options
Preview Dialing | Presents information about the individual being called before the call begins. This feature was mentioned in 17 Mojo Dialer reviews. | 82% (Based on 17 reviews) | |
Progressive Dialing | Based on 16 Mojo Dialer reviews. Gives agent a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing. | 78% (Based on 16 reviews) | |
Predictive Dialer | Uses an algorithim to predictive when an operator will be available to handle their next call. This feature was mentioned in 12 Mojo Dialer reviews. | 76% (Based on 12 reviews) |
Agent Tools
Omnichannel | Based on 11 Mojo Dialer reviews and verified by the G2 Product R&D team. Ensures that the caller experience is seamless across their entire call. | 80% (Based on 11 reviews) | |
Whisper Coaching | Allows a supervisor to listen to a call and train in real time. | Not enough data | |
Callback Scheduling | Based on 15 Mojo Dialer reviews and verified by the G2 Product R&D team. Reschedules calls within the software itself, either through a prompt or by the agent themselves. | 83% (Based on 15 reviews) | |
Call Recording | Based on 11 Mojo Dialer reviews and verified by the G2 Product R&D team. Record calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary. | 85% (Based on 11 reviews) |
Automation
Voice Activity Detection | Based on 14 Mojo Dialer reviews and verified by the G2 Product R&D team. Decides response type by determining if voice is a human response or an answering machine. | 77% (Based on 14 reviews) | |
Voice Broadcast | Based on 12 Mojo Dialer reviews and verified by the G2 Product R&D team. Presents a prerecorded audio message when the call is answered. | 72% (Based on 12 reviews) | |
Interactive Voice Response (IVR) | Based on 11 Mojo Dialer reviews and verified by the G2 Product R&D team. Use touch-tone signaling or voice recognition to automate the retrieval and processing of caller information by phone. Administrators can configure the IVR with multiple branches to improve the identification, segmentation, and routing of callers to qualified agents. | 71% (Based on 11 reviews) | |
Call Scrubbing | Based on 15 Mojo Dialer reviews and verified by the G2 Product R&D team. Removes phones numbers in an uploaded phone list of numbers in the National Do Not Call Registry. | 78% (Based on 15 reviews) | |
API / Integrations | Based on 13 Mojo Dialer reviews and verified by the G2 Product R&D team. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications. | 72% (Based on 13 reviews) |
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