Since the integration from the backend is enable, it is wasy to send campaigns using milestones. Exporting and Importing is easy and helps me send campaign fast and easy. Review collected by and hosted on G2.com.

Earlier the support team was slow but now its fine. Sometime the dashboard is too slow and campaigns doesn't run in real time. Review collected by and hosted on G2.com.

Easy to use with a very informative inbuilt help center. Robust segmentation, analytics, DPM, user flows helps to understand user behaviour better and make efficient decisions. Review collected by and hosted on G2.com.

They have very less gamification tools on their platform. They should introduce some gamification tools on their platform to make user interaction more intuitive. Review collected by and hosted on G2.com.

1. Omnichannel solutios for all our campaign needs

2. Excellant support from their CSM team, especially from Ausesh Mitra.

3. User friendly UI makes it very easy to use.

4. Lots of features available

5. Easy to integrate Review collected by and hosted on G2.com.

1. The web SDK is not good enough. Sometimes blocks the loading of the pages. Review collected by and hosted on G2.com.

The innovation which MoEngage brings with monthly updates and new product features is what I like about MoEngage Review collected by and hosted on G2.com.

Sometimes the pricing is on the higher side specially for the upgrades Review collected by and hosted on G2.com.

All latest product features and updates and clearly communicated and the account manager is always available to help with any requirement or to get any problem solved Review collected by and hosted on G2.com.

data retention is for a limited time only, can't use Moengage as the overall customer dashboard Review collected by and hosted on G2.com.

Simple UI unlike other tools which i have observed are a bit complex Review collected by and hosted on G2.com.

Not dislike but the campaign stats can be visulaised in a more creative way Review collected by and hosted on G2.com.

- Ease of implementation

- Ease of use

- Channels

- Integrations

- Customer support Review collected by and hosted on G2.com.

- Learning curve

- Data limitations

- User Analytics

- Basic features are paid

- Database tables Review collected by and hosted on G2.com.

Ease of use, integration and implementation Review collected by and hosted on G2.com.

There's isn't such dislike about Moengage Review collected by and hosted on G2.com.

The best thing I have liked about MoEngage is the ability to set up very very complex flows involving multiple iterations and check, time delays, conditional splits etc. Moreover, the Intelligent Optimiser feature has often helped me set up A/B tests without having a clear idea of how to categorise a user as a test group or control group user. Some of the service providers that we use for SMS, WAP and Email have a native integration with MoEngage, which further simplifies our problem of tracking data points related to performance of communication campaigns. Their support team is also very active once we reach out to them clearly with screenshots. Review collected by and hosted on G2.com.

I use MoEngage everyday and have seen that the challenges that I have faced with MoEngage are very trivial. One such use-case where I felt that MoEngage could do better was that it has no UI for setting up chatbot flows for WhatsApp. Similarly, there is no option of integrating IVR campaign data with WhatsApp and SMS in flows. Review collected by and hosted on G2.com.

Segmentation, usage, and efficiency and prompt responses from the team Review collected by and hosted on G2.com.

Data Accuracy: Occasionally, users have noted discrepancies in data reporting, which can lead to confusion in decision-making or no way out from duplicate profiles. Review collected by and hosted on G2.com.