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MiVoice Connect Reviews & Product Details

Ferdis H.
FH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Connect?

I like how easy the system is to use and navigate Review collected by and hosted on G2.com.

What do you dislike about MiVoice Connect?

The need for a technician to come onsite if the issue cannot be resolved with otp support. Review collected by and hosted on G2.com.

What problems is MiVoice Connect solving and how is that benefiting you?

Giving us VoIP and converting out analog lines to VoIP Review collected by and hosted on G2.com.

MiVoice Connect Overview

MiVoice Connect Details
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Seller Details
Year Founded
1972
HQ Location
Kanata, Ontario
Twitter
@Mitel
23,174 Twitter followers
LinkedIn® Page
www.linkedin.com
3,874 employees on LinkedIn®
Total Revenue (USD mm)
$1,300

MW
Overview Provided by:

Recent MiVoice Connect Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Useful integration for desktop control of VOIP phone line."
Being able to use power routing for certain numbers so that those who are nuisance calls route immediately to voicemail.
Uday P.
UP
Uday P.Mid-Market (51-1000 emp.)
5.0 out of 5
"MiVoiceConnect is a good in terms of noise cancellation and easy to use."
It is most helpful while once you connected then you no need to connect it again manually. It will automatically does by itself.
Tufail A.
TA
Tufail A.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great feature to implement"
The ISP calling with friends differentiate everything apart from other providers
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MiVoice Connect Media

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61 out of 62 Total Reviews for MiVoice Connect

4.2 out of 5
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MiVoice Connect Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for MiVoice ConnectQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Museums and Institutions
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
What do you like best about MiVoice Connect?

Being able to use power routing for certain numbers so that those who are nuisance calls route immediately to voicemail. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Connect?

Some of the really neat functionality is a bit obscure to learn how to use, even when reading the manual. Review collected by and hosted on G2.com.

What problems is MiVoice Connect solving and how is that benefiting you?

Being able to use the desktop interface to control my phone, see calls, listen to voicemail makes a tedious task so much easier, it's all on my screen and I don't have to work through a phone menu. Review collected by and hosted on G2.com.

Uday P.
UP
Information Technology Business Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Connect?

It is most helpful while once you connected then you no need to connect it again manually. It will automatically does by itself. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Connect?

I have not focused on this part as I will be using it since long. I didn't found any issues. Review collected by and hosted on G2.com.

What problems is MiVoice Connect solving and how is that benefiting you?

When you are driving it is more helpful and sound quality also good. Review collected by and hosted on G2.com.

Vaijayanth K.
VK
Component Responsible
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Connect?

VoIP calls and I often use it to share the screen on phone. So easiest way to share screen and seamless accessibility. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Connect?

There is not much to dislike about the product.

Multitasking can be improved. Review collected by and hosted on G2.com.

What problems is MiVoice Connect solving and how is that benefiting you?

Ease of usage and easy navigation of everyday life. Review collected by and hosted on G2.com.

Tufail A.
TA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Connect?

The ISP calling with friends differentiate everything apart from other providers Review collected by and hosted on G2.com.

What do you dislike about MiVoice Connect?

Nothing as of now

Will be review it more when used Review collected by and hosted on G2.com.

What problems is MiVoice Connect solving and how is that benefiting you?

No lagging between calls Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education
AP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Connect?

Ease of use, tie-in to the system is pretty good and straightforward Review collected by and hosted on G2.com.

What do you dislike about MiVoice Connect?

I wish there was an integration more for Office365 and G suite Review collected by and hosted on G2.com.

What problems is MiVoice Connect solving and how is that benefiting you?

Off-site office calling with the softphone feature is very handy when I am away from my desk Review collected by and hosted on G2.com.

MP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Connect?

We are pleased to use this as our primary onsite communications platform. While there are several other options, Mitel offered on premise solutions which was very important to us. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Connect?

There are some features missing that Cisco offers, but perhaps that is to keep costs down and to add simplicity of management. Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Connect:

Allow time for setup and training before you need this. We had the solution for a couple years before the need was there. But we are sure glad we had it ready. Review collected by and hosted on G2.com.

What problems is MiVoice Connect solving and how is that benefiting you?

Enabling workers to communicate remotely as if they were onsite is one issues we never thought we would need. But when the Covid19 pandemic happened, we already had the architecture in place to allow for that. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Connect?

The best about using mitel as your main hub of your phone system is that 1, you can access and make changes anywhere as long as you have the right address and 2, that if you take the time to know it in and out you can administrate changes quickly I.e., forward phones, changes, ect Review collected by and hosted on G2.com.

What do you dislike about MiVoice Connect?

There are a lot of categories and sub categories to get to where you need to go to make the change.. wish there was a search button to help navigate. Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Connect:

Great software hub, take the time to understand the different ways to use the system yourself instead of counting on an outside vendor to do any change for phones. Review collected by and hosted on G2.com.

What problems is MiVoice Connect solving and how is that benefiting you?

Mitel hosts our phone system. It’s nice that we have access and a phone company doesn’t need to change everything, Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about MiVoice Connect?

It's a great tool to use to easily call coworkers at their extension without having to remember their extension number; simply look for their name. It's also very user-friendly to access your call history in case you need to see what time a call came in or get a phone number you might need. It's also very easy to access voice messages. Definitely recommended! Review collected by and hosted on G2.com.

What do you dislike about MiVoice Connect?

Mitel hasn't disappointed me thus far and I do not have any dislikes for it. Review collected by and hosted on G2.com.

What problems is MiVoice Connect solving and how is that benefiting you?

Mivoice provides a series of benefits, all of which are beneficial. Review collected by and hosted on G2.com.

Bri A.
BA
Manager, Customer Success (Key, Enterprise)
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Connect?

I love that it is so easy to contact anyone in my office and also to set up call forwarding. I'm almost never at my desk and I love that it forwards to my cell AND that it shows the phone number that is calling and not my desk phone's number. That's extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Connect?

I think it goes down a lot and it takes our internet down with it. The biggest problem for me is that we can't just restart it and cycle it, we have to call our IT department, and that's a big hassle. Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Connect:

Get very close with your IT department. This is a really good product and I'm glad we have it, but we've had some connectivity issues. Review collected by and hosted on G2.com.

What problems is MiVoice Connect solving and how is that benefiting you?

ShoreTel makes it possible to do call conferencing at the drop of a hat, and that's been really nice for a lot of our teams. Review collected by and hosted on G2.com.

ZJ
Computer Technician
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MiVoice Connect?

I use this tool every day, all day, for taking, making, conferencing and transferring calls. I find it very easy to use for all these functions. I also like that I can call a second number by simply pasting the new phone number in the entry field and pressing Enter. the current call is automatically placed on hold, and I can conference the calls together or toggle between them and end either of the calls without cutting off the other. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Connect?

I often have to restart the tool several times after rebooting my computer. I usually have to end 2 processes in the task manager to accomplish this. Review collected by and hosted on G2.com.

What problems is MiVoice Connect solving and how is that benefiting you?

I am solving the problem of needing to communicate efficiently without having to worry too much about the physical phone. Review collected by and hosted on G2.com.