The interface is easy to use and mostly intuitive which reduces the need for time consuming training. The customer support during implementation was outstanding making implementation simple and quick. As an administrator, I greatly appreciate the ability to proxy any employee in order to assist in troubleshooting issues that an employee or a manager may be having. Features such as the ability for employees to post notes for each other, 360 reviews, goal setting, and recommended performance improvement statements also make the program very beneficial. Review collected by and hosted on G2.com.

Some of the steps in the approval process are easily missed by managers. This is primarily due to a double acknowledgment that is required at certain steps and an inconsistent location for where to make that acknowledgement. Review collected by and hosted on G2.com.

I like that Trakstar offers so many different features. It's not my first rodeo with Trakstar because I have used it with other companies I have been before and let me tell you it never disappoints. It 's very easy to navigate and implement. We recently started using the 360 reviews and the best part is their customer support. They are very quick to respond whenever there are any glitches or if I have any questions. We use it regularly for our annual performance reviews. Another feature we use is Sales Performance. It offers a variety of metrics and it's easy for us to evaluate performance. Overall, we are happy happy with it and will continue using it. Review collected by and hosted on G2.com.

We tried using the surveys within that and it wasn't the best, but makes sense because it's not their specialty. Review collected by and hosted on G2.com.

Love the new timeline on employee's profiles so you can easily switch between current review, manager scoring, and future goal setting. The cascading feature is great for pushing corporate goals, or managers to push team goals. Review collected by and hosted on G2.com.

Our review years are Jan to Dec, but the scoring goes until April. We like that we can have our future review avaliable to start building goals for the new year while the scoring of the previous year is still occuring, but when an employee changes managers, they don't have a Set Goals button until the previous year is finalized by the previous manager - we have educated managers to click into the employee profile to access the future review, but it is an awkward workaround.

We also adjusted our corporate workplan to include stretch targets - which allows the result for those goals to go up to 150%. The system doesn't allow this, so our workaround is to combine the trakstar result with our corporate workplan results outside of the system.

Our Corporate Workplan goals span across the company, to cascade these goals, we create them on the CEO's profile so we are not limited to who we can or can't cascade goals to. Review collected by and hosted on G2.com.

Easy PDF file of reviews for personnel files

Great, timely support staff- they always respond quickly and are so friendly! Review collected by and hosted on G2.com.

It is clunky and making bulk edits is very difficult if not impossible. Particularly if you run different performance review processes. For example, we have new hire performance reviews in one process and bi-annual reviews in another. But, I can't make changes to rating scales for example, without changing them both or marking individual performance expectations differently so that they *don't* get updated. It's just complicated.

I wish there was a way to select which process or which positions you'd like to apply bulk changes to. Currently, there's no way to indicate where you want broader changes applied.

There's also no way to bulk delete things. For example, if we want to delete all of the completed and canceled measurements so that they don't appear in the employee's next review, I have to manually go in and delete them one-by-one. Review collected by and hosted on G2.com.

It's so helpful to give reviews on our colleagues to their managers and managers can track how the staff is performing. It could be very useful when deciding promotions. Review collected by and hosted on G2.com.

Nothing much to fill in this box. Just keep improving! :) Review collected by and hosted on G2.com.

I like that you can create any kind of review you want in here. You can create your questions, you can use samples, etc. You can add multiple positions and departments and set how the reviews flow through supervisors.

I also really like the 360s. They are extremely helpful and have amazing results. Review collected by and hosted on G2.com.

The downsides are that it is extremely convoluted and difficult to navigate. It randomly changes reviews and review flow. It is also difficult to get help when you need it. You have to make an appointment and wait for them to be available, so that it really hard to get things done immediately. Review collected by and hosted on G2.com.

Trakstar makes performance review time smooth and simple for staff. Once employees are acclimated to the system, the can go in and easily do their self assessments prior to the manager's review. Managers also seem to like the easiness of having their reviews all online and in one place. Notifications help managers to stay on track and on time. Review collected by and hosted on G2.com.

At the beginning of the performance review season, some our employees could not find their self-reviews to complete. This appears to be due to incomplete employee approvals at the very end of the prior years review cycle. It would be helpful to get some sort of report at the end of the review cycle alerting us to who hasn't signed off on their prior year assessment. Review collected by and hosted on G2.com.

I like that the goals and performance-tracking measurements can be broken down quite extensively. Each goal can be spread across multiple sub-goals or checkpoints, with tasks under each of them. It would be very helpful when tracking the progress of a large project. Review collected by and hosted on G2.com.

It isn't the easiest to just "pick up and go" with new users. Once you see some of it though, it is pretty smooth from there. Review collected by and hosted on G2.com.

Scheduled reviews with automated notification to employees, expansive library of competencies and support articles for various problems. Customer service support is quick and system is easy to use. Review collected by and hosted on G2.com.

Employee additions or changes to Process will require more guidance to ensure that the cycle is correctly set up. Customer service support is not consistent. Review collected by and hosted on G2.com.

I love that I can use the software to send surveys and collect needed information over a wide audience. I love that I can export the data in formats usful to my needs. I love that I can tarck performance and give 360 reviews. I love that I can have scheduled surveys going out without me having to remeber to send them. I set the schedule and move on. Review collected by and hosted on G2.com.

I don't have a lot I dislike. I love this softwarre and I have enjoyed using it and will continue to use it because it fits my needs and it works. If I had one wish it would be that my learner and administrater pages were one and I didnt have to switch from one view to the next. Review collected by and hosted on G2.com.