Mitel MiCloud Connect Features

Based on 120 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Enables users to place phone calls over the internet.

Based on 34 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Enables users to place video calls over the internet.

Based on 52 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Enables users to send instant messages over the internet.

Based on 47 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Enables users to share screens over the internet.

Based on 84 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Enables multiple users to make phone or video calls over the internet at once.

Based on 114 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Enables users to contact one anothers through mobile phones and landlines.

Based on 89 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Offers users the option to play music for contacts who are on hold.

Based on 96 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable.

As reported in 105 Mitel MiCloud Connect reviews. Offers users a unique number that can be dialed from anywhere.

Based on 53 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365.

Based on 48 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Allows users to download the tool along as an extension to their browser of choice.

Based on 56 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Requires users download the software on its own.

Based on 20 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Provides voice call functionality.

Provides an interface for one or more social media channels.

Based on 10 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Includes or integrates with live chat initiaited from the company's web site.

Based on 12 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Accepts contacts initiated through SMS or other mobile text functions.

Based on 12 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Allows CSRs to receive and answer customer emails.

Based on 10 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods.

Based on 10 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Callers can be routed to a queue or placed on hold until an agent becomes available.

Place a large or unlimited volume of calls simultaneously without diminishing the call quality.

Based on 10 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Provides some level of analytics based on keywords and vocal tones.

Based on 10 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Has auto dialing or predictive dialing functions for outbound use.

Based on 13 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Includes an interactive phone menu.

Based on 13 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Populates CSR's screen with available customer data.

Maintains and shares information across channels and agents as the case progresses.

Based on 13 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Transcribes voice messages to email.

Includes a way to easily share files between users.

Based on 11 Mitel MiCloud Connect reviews and verified by the G2 Product R&D team. Allows multi-participant phone conferences.

Can host video conferences.

Can be deployed as a single-tenant or multi-tenant product.

Contains its own IP telephony system.

Is also able to serve as contact center software.

Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary.

Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.