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As a user of Mitek’s identification solution, i am impressed with the product and their understanding of our needs and commintment and their ongoing support when we need it
- A user friendly customer experience that is easy and simple to navigate round whether this is on a desktop or mobile device
- A simple document verification process: the verification process is so simple to use, whether you are the person uploading the document, or you are the end user reviewing the document provided and deciding to accept or decline these document. The verification product help with identifying document and anti-impersonation issues and also reduces operational impacts by being able to spot suspect documents as early as possible.
- Mitek’s support team. Whenever we’ve encountered an issue or needed clarification, their speed of response and knowledge of a solution is a huge help and really impressive.
- Supporting regulations and keeping us safe As a financial institution, it helps mitigate financial risk and ensures our compliance with regulatory requirements. Knowing that our identity verification processes align with industry standards gives us peace of mind. Review collected by and hosted on G2.com.
Dont really have an answer to this, all my interactions with Mitek are positive Review collected by and hosted on G2.com.
17 out of 18 Total Reviews for Mitek Systems
Overall Review Sentiment for Mitek Systems
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Since implementing Mitek, we have cut our losses for inclearing check fraud very quickly. I like that Mitek can work and adapt to our data and have the ability to do real time reviews. our other system is not real time nor can it be configured real time at this time. Implementation was not a hard process, which made the process less stressful. In addition, Mitek is always willing to listen to our ideas on how to make their system even better. They really focus on their customers and their needs. Review collected by and hosted on G2.com.
My experience has been very positive with Mitek, but like any vendor, there are things to maintain and enhance. While Mitek has been around for sometime, they are constantly updating their systems with new releases of new features and at times those releases have not been fully successful. It is taking sometime to get additional features that are critical to be successful. Another thing that could be better is the opportunity for the customer to manage their own rules vs. Mitek employee solely responsible. Review collected by and hosted on G2.com.
Technology innovation in Mobile Verify & MiViP which is widely recognized in the industry. Solutions are designed with high security standards and compliance in mind; support the business to comply with the regulatory requirements. The products are designed to offer seemless and user-friendly experiences. Mitek has a strong market presence; in every continent on the globe, which is a testament to the reliability and effectiveness of their solutions. Review collected by and hosted on G2.com.
Cost is always a point of contention; higher cost is a barrier to customer adoption, limiting the market reach. Since the solution is heavy on PII data, it would be nice if the back end services can be hosted on the client network which would minimize privacy's concerns data in transit. Review collected by and hosted on G2.com.
Great solution to mitigate Identity Theft Fraud. User Interface is easy to work with and the team behind the product is always looking to improve on the solution Review collected by and hosted on G2.com.
The solution could improve on better insights to be displayed in the response (endpoint) to provide a better experience when there is a declination or issue with the ID. Review collected by and hosted on G2.com.
Instant identity verification with document checks & facial recognition
Ability to support global customer base
Great support from Mitek customer success and tech teams Review collected by and hosted on G2.com.
Mostly positive experiences, not much to dislike. Review collected by and hosted on G2.com.
Mitek as a solid solution and excelent customer support both on issues arising but also in thecnical support and integration. The ease of implementation and use is also worth mentioning. Review collected by and hosted on G2.com.
There are not mutch to dislike. I maight refer price but even that is fair. Review collected by and hosted on G2.com.
Account and Customer Sucess Team has been consistent and helpful over a range of issues. Review collected by and hosted on G2.com.
Detection of high-quality fake IDs, support of some document issuers, speed in adding new docouments Review collected by and hosted on G2.com.
The high standards Mitek sets for their solutions Review collected by and hosted on G2.com.
Some solutions seem a bit more complex to understand and integrate into our own platform but I'm sure that if we dedicate more time to it, we would get to the bottom of it Review collected by and hosted on G2.com.
Quick and seamless journey for customers to go through - the UI is self explanatory and adequately holds customers hands. Review collected by and hosted on G2.com.
False flags for "tampered bank statements" if a PDF is shared / opened on multiple devices prior to uploading. Review collected by and hosted on G2.com.
Mitek Systems does a great job establishing and building strong partnerships. They proactive collaborate and take a solution-oriented approach to solving problems. Working with Mitek feels less transactionable and more like a genuine partnership where the focus is on achieving the best results. Review collected by and hosted on G2.com.
Initially, there was a struggle understanding our unique business needs and tailoring offereings to our business.
Over time, our partnership continued to evolve and the Mitek team has gained more knowledge of our business needs, which has led to streamlined discussions and more productive conversations. Review collected by and hosted on G2.com.
