Mitchell 1 Automotive Repair Pros and Cons

We use Mitchell to run our collision And Auto Repair Shop And it fulfills all of our needs. Review collected by and hosted on G2.com.

The main screen could use a more updated look and to categorize work in progress in more than one way. Review collected by and hosted on G2.com.

Great how to software, the wiring and schematics are easy to read and follow Review collected by and hosted on G2.com.

The invoicing and CRM fails in comparison to the Alldata product. The job packets take longer to build and are harder to flex and adapt to different sub models Review collected by and hosted on G2.com.

The program works flawlessly and the customer service reps are always ready to help and tackle any problems. Our company has been working with them for over 3yrs now and making the switch was one of the best decisions we've made. Why choose another program when these guys are the best! Review collected by and hosted on G2.com.

There is honestly only one thing I dislike about this program, in the sublet box when entering a sublet repair there is no portion for the sublets invoice. I have gone to the developers to open an appeal to have this put in with the next update...3-4 updates later and still nothing. It does not make or break me using the program, would just be more convenient when referencing sublet repairs, keeping the invoice # from the clients, and easier for accounting when syncing. Review collected by and hosted on G2.com.

Mitchell 1 is a great tool for any auto repair shop. It works well with my accounting software which I like. I like that you can upload your information as well. Review collected by and hosted on G2.com.

I don't like that it won't let you leave notes in files. I think it should be more flexible with the search windows. I wish the help windows were a bit more easy to navigate. Review collected by and hosted on G2.com.

Accurately capture labor hours for tricky rapairs. Review collected by and hosted on G2.com.

repairs. Can be a little cumbersome and run slowly. Review collected by and hosted on G2.com.

Seamless on a computer with transferring parts from different parts dealers. Very easy to add customer information and able to communicate on several different platforms from it. Review collected by and hosted on G2.com.

It isn’t as user friendly on tablets, it can be finicky with getting to prodemand online. Review collected by and hosted on G2.com.

This program is user-friendly, constantly updating for improvements, and constantly taking user-feed-back into consideration when doing updates. Review collected by and hosted on G2.com.

I do not like that there is not invoice spot under the sublet dialog box to input the invoice number from the sublet repair. Review collected by and hosted on G2.com.

I like its features such as the customer database, invoice and inventory, service history and vehicle tracking. The features are fully functional and its highly customizable. Its also good for the management of our repair services. Review collected by and hosted on G2.com.

Its customer support is a bit slower at responding. Review collected by and hosted on G2.com.

I like how easy it is to search for help on the cars i need to fix Review collected by and hosted on G2.com.

I don't really dislike anything about this Review collected by and hosted on G2.com.

the estimating is the best, also the billing Review collected by and hosted on G2.com.

There is not much to dislike, sometimes the help menu is not very helpful. Review collected by and hosted on G2.com.