MineralTree Pros and Cons

MineralTree has really helped us process our payables more efficiently by automating coding, approval routing, and mobile payment approval. The implementation was easy and we were able to start using the software quickly. Its seemless integration with NetSuite has resulted in a significant reduction of paper usage in our office. The customer support team has been able to help us quickly with any issues, which are few and far between. Review collected by and hosted on G2.com.

We implemented back in 2018 and at that time the PO matching functionality would not have been effective for us. The primary reason we implemented AP automation was to simplify the approval of invoices and payments. Since PO's are being issued and approved in NetSuite, invoices associated with PO's do not need to be approved, so this has helped us lower the cost of the software by not entering those invoices in MineralTree. Review collected by and hosted on G2.com.

Mineral Tree is excellent at automating payable - auto populate invoicing, coding and invoice approvals surely elevated the company standards, approvers can view the invoice status (paid or unpaid) without asking the AP team, payment selection and approvals are seem less, check and ACH payments are seemless and easy, great reporting. The implementation team is the best I have seen - knowledgable and responsive! Super happy with Mineral Tree and the whole organization is happy as well. Review collected by and hosted on G2.com.

International direct debit payments needs to be faster. Alternatively these can be next day directly with the bank so not a major issue. Review collected by and hosted on G2.com.

MineralTree is our third third-party payment provider and their integation with NetSuite is by far the best integration we've experienced. The vendor and payment integration is seamless and it was up and running immediately upon activation.

I love that we have a dedicated customer success manager that we can contact directly anytime rather than needing to always go through support. With other providers, when issues arose, we always had to open a support ticket and then it wasn't a given that we would hear back. With MineralTree, our customer success manager always responds timely.

Implementation was an absolute breeze. We were up and running within days and within the first week, MineralTree had almost all of our vendors enrolled in the virtual card program that were prevously enrolled with our old provider as well as some new ones and continue to enroll new vendors weekly.

Finally, I love the balance between MineralTree's interaction with our vendors and our ability to support vendors. With other providers, any vendor changes need to go through the provider's portal and it may take days for changes to go through. The reality is that the vendor relationship is with us; not the third party payment provider so we need to have some control over that relationship. MineralTree provides that perfect balance. Review collected by and hosted on G2.com.

My only complaint is that MineralTree is a little more expensive than the other services out there; however I do believe that you get what you pay for and we get way better service and a way better platform with MineralTree over the other providers we tried in the past. The slightly higher cost is worth the efficiencies and ease of use we have experienced with MineralTree. Review collected by and hosted on G2.com.

It is intuitive for users and it has pre-built integration to major accounting platforms (we use Sage Intacct). Review collected by and hosted on G2.com.

We have found very little to dislike. As an approver, it is hard to get a view of in-process invoices. Review collected by and hosted on G2.com.

The capture process is very helpful and saves time and stress. Review collected by and hosted on G2.com.

Unable to fix sync errors and have to contact support which can delay payments. Review collected by and hosted on G2.com.

As a new superintendent of a charter school - I find Mineral Tree ease of use so important to me. It allows me to feel secure that the bills are getting paid securely and quickly. Review collected by and hosted on G2.com.

I would like to get an alert on my phone when bills are pending - is there an app? Review collected by and hosted on G2.com.

The Customer Support portal is extremely user friendly and very responsive. Making changes to company settings is easy to navigate without needing to reach out to MineralTree for support. Lastly, I really appreciate the various reports that you can pull to analyze data. Review collected by and hosted on G2.com.

My only complaint about MineralTree is the inability to apply credits directly in MineralTree. To my knowledge, credits must be applied in ERP software first. Review collected by and hosted on G2.com.

The customer service is great! They follow-up to make sure your issue has been resolved. They provided an Analytics dashboard to be able to see the bigger picture and be able to drill into categories that you are interested in the dashboard. Review collected by and hosted on G2.com.

Would like for staff to be able to have visibility to their invoices at different stages. Would like to be able to see when the payment was direct deposited or wired instead of an estimated date frame. Review collected by and hosted on G2.com.

I love the bidirectional sync capabilities of MineralTree, the approval process, and the support is great! Review collected by and hosted on G2.com.

nothing. i had to review multiple competitors for a parent/ sub consolidation and ultimately landed on MineralTree for everything we do moving forward. Review collected by and hosted on G2.com.

The search options are ideal. And the reporting features are helpful for various tasks such as showing what bills need approved for monthly accruals. As well as supporting that bills are OK to pay by running approval reports. Review collected by and hosted on G2.com.

Glitches are inconvenient. Such as we have two A/P accounts to choose from. But sometimes the A/P account changes and I don't know how it got changed because we never use that account for bills processed in MT. This then causes payments from MT to not sync at all to QB. Also our "class" project codes are messed up so I have duplicate options to choose from. MT is setup to default to the lowercase letters, but it does always do this. And if I choose the one with uppercase letters then it will not sync to Quick Books because it is not a valid code. Also sometime a bill will have a broken sync, I don't know why this happens. And if its not paid through Mineral Tree and it is marked as paid in QB, it will not show as paid in MT. The feature in MT to mark a bill as manually paid is not ideal because then my supervisor who approves payments is concerned that a manual payment in Mineral Tree will somehow sync to QB to show it as duplicate paid. I wish the feature for marking things as manually paid stated that it will not sync anything to QB at all, but rather just mark as paid in MT. Also on the new beta I do miss the check mark box for syncing bills to QB. That was something I was used to doing with a checkmark and without the check box it seems less obvious that you are syncing a bill to QB. Review collected by and hosted on G2.com.