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61 Milestone Reviews

4.5 out of 5
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61 Milestone Reviews
4.5 out of 5
61 Milestone Reviews
4.5 out of 5

Milestone Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for MilestoneQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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NW
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Milestone?

Ease to use. Lots of feature in milestone system Review collected by and hosted on G2.com.

What do you dislike about Milestone?

too many restriction in the purchase process Review collected by and hosted on G2.com.

Response from Stephanie Bæk of Milestone

Thank you for sharing your experience with Milestone XProtect. We're glad to hear that you find Milestone XProtect easy to use and appreciate its many features.

Verified User in Logistics and Supply Chain
IL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

Reliable, scalable, flexible, features, Cybersecurity and privacy protection Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Many System Integrators are low skilled or without expirience Review collected by and hosted on G2.com.

Response from Stephanie Bæk of Milestone

We're glad to hear that you find Milestone XProtect reliable, scalable, flexible, and appreciate its cybersecurity and privacy protection features.

DW
IT consultant / airline pilot
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

XProtect can run for months without any human intervention. Solid, reliable and ever ready. After 12 years of use, I am still finding features that meet our new, growing needs. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Licencing system is clunky. Support via the re-seller can take a while. You get what you pay for - and hence it is pricey. Review collected by and hosted on G2.com.

Response from Stephanie Bæk of Milestone

Thank you for your review of Milestone XProtect! We're happy to hear that you find our product reliable and easy to use. We apologize for any inconvenience you've experienced with our licensing system and support via your reseller. We understand that these areas are important for a seamless user experience, and we appreciate your feedback. We're constantly working to improve our processes and provide better support to our customers.

Verified User in Security and Investigations
AS
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

Reliable, support always available and always helpful, supports just about nay camera. Has a great amount of options for basically any type of site or system required. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

The Monitoring, reporting aspect and mass config changes and firmware which are all taken care of by Boring Labs so perfect combination. Review collected by and hosted on G2.com.

Response from Stephanie Bæk of Milestone

Thank you for your feedback on the monitoring, reporting, and mass configuration changes. We appreciate your partnership with Boring Labs to address these aspects and provide a convenient combination for your needs.

Verified User in Facilities Services
CF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

Ease of use on User interface

ONVIF support

A lot of integration Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Technical Support can be improved

Customer Support can be improved

Milestone price need to lower

There is no difference support on Care Plus and Care Premium Review collected by and hosted on G2.com.

Response from Stephanie Bæk of Milestone

Thank you for sharing your experience with Milestone XProtect. We are glad to hear that you find the user interface easy to use and appreciate the ONVIF support and integration capabilities. We understand your concerns about pricing and support, and we will take your feedback into account as we continue to enhance our offerings.

Verified User in Chemicals
UC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

Milestone is super easy to implement and works very well with numerous camera vendors Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Support is expensive. Annual maintenance is a little high Review collected by and hosted on G2.com.

Response from Stephanie Bæk of Milestone

We appreciate your positive comments about Milestone XProtect's ease of implementation and compatibility with different camera vendors, and are continuously working to enhance the overall customer experience.

Cassandra S.
CS
IT System & Supoort Specialist
Automotive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Milestone?

Xprotext was user friendly and easy to navigate through setup was basic as well as easy to export needed videos. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

the least helpful thing about Xprotect would be the retention time is not that great. our company needs longer retention times. Review collected by and hosted on G2.com.

Response from Stephanie Bæk of Milestone

Thank you for sharing your experience. We're glad to hear that our system has contributed to keeping your team members safe and improving business performance. We understand the importance of longer retention times and will take your feedback into account for future enhancements.

Verified User in Computer & Network Security
IC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

Milestone XProtect is open platform allowing for a wide variety of 3rd party integrations. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Milestone Xprotects interface is complex for a non technical user to use. Review collected by and hosted on G2.com.

Response from Stephanie Bæk of Milestone

Thank you for sharing your feedback on Milestone XProtect. We're glad to hear you appreciate the wide range of third-party integrations available. We understand that the interface complexity can be challenging for non-technical users, and we are constantly working on improving user experience.

Verified User in Primary/Secondary Education
AP
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

The Milestone interface is easy to use for our administration and staff. We have not had to spend a lot of time training new people in it's use. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

The client needs a reasonably capable computer to run well, so sometimes we have had to swap out for better hardware. Review collected by and hosted on G2.com.

Response from Stephanie Bæk of Milestone

We appreciate your feedback and are pleased to hear that Milestone XProtect is helping with campus supervision in an education environment. We understand the importance of system performance and are continuously working to optimize our software for various hardware configurations.

Joseph V.
JV
System Support Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Milestone?

XProtect works well when it is up and running correctly. It allows you to easily see multiple cameras from multiple locations, set up custom views, and easily export video for security needs. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

The server licensing is expensive (especially for back license costs), and the server tends to struggle when several users are logged in. We had to set a task to reboot the server every night in order to kick everyone out of the system who doesn't log out, otherwise, the video lags and audio/video do not sync correclty. Review collected by and hosted on G2.com.