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61 Milestone Reviews

4.5 out of 5
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61 Milestone Reviews
4.5 out of 5
61 Milestone Reviews
4.5 out of 5

Milestone Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for MilestoneQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Brooks W.
BW
Vice President of Technology
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

Integrates with a wide range of third-party hardware and software, including cameras, access control systems, and analytics tools. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Interface is a bit dated and newer video export formats such as h.265 would be helpful. Review collected by and hosted on G2.com.

Response from Stephanie Bæk of Milestone

We're happy that you appreciate the wide range of third-party integrations with Milestone XProtect, and we are continuously working on improving our software to meet the evolving needs of our customers.

Verified User in Banking
AB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

1. Scalability

2. Integration Capabilities

3. User-Friendly Interface

4. Reliability and Performance

5. Community and Support Review collected by and hosted on G2.com.

What do you dislike about Milestone?

1. Complex Setup for Large Installations

2. Learning Curve for Advanced Features Review collected by and hosted on G2.com.

ER
IT Manager, Operations
Mid-Market(51-1000 emp.)
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Review source: Seller invite
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What do you like best about Milestone?

Central management, granular security, great support, daily use and stability are great too. It's also easy for our users. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Wish we could update firmware through milestone that would then tell us if we need to update our driver packs. Review collected by and hosted on G2.com.

Response from Nicole Barth of Milestone

Thank you for sharing your positive experiences with Milestone XProtect, including its ease of use and stability. We understand the importance of firmware updates and will pass along your suggestion for integrating this feature into our system.

TD
Technical Presales
Mid-Market(51-1000 emp.)
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Review source: Seller invite
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What do you like best about Milestone?

provides data-driven video technology that protects people and property Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Very power hungry, even the client. Hard to find drivers for camera and tricky to install them Review collected by and hosted on G2.com.

Response from Nicole Barth of Milestone

Thank you for sharing your thoughts with us. We're pleased to hear your positive feedback about our data-driven video technology and find the camera tiling views beneficial. We understand your concerns about power consumption. Your feedback is important to us, and we will use it to improve our products and services.

SO
Mid-Market(51-1000 emp.)
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Verified Current User
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What do you like best about Milestone?

Milestone has one of, if not the best support infrastuctures in place. We've worked with other VMS vendors in the past and none can come close to providing the level of technical support they do. If you have an issue, they will not stop until it's resolved in a timely fashion. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

It has a higher price point than some other products but their service justifies this cost IMO. Review collected by and hosted on G2.com.

Response from Stephanie Bæk of Milestone

Thank you for your feedback. We're thrilled to hear that you are satisfied with our support services, as our team is dedicated to delivering exceptional service and value to our customers.

BW
Mid-Market(51-1000 emp.)
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What do you like best about Milestone?

The best feature of milestone is its capability to integrate with a vast number of different products. In addition the security professionals I have worked with at Milestone are very knowledgable about their product. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Some of the in house analytics are great, but Milestones ability to integrate to other 3rd parties makes up for that. Review collected by and hosted on G2.com.

Response from Stephanie Bæk of Milestone

Thank you for your feedback! We appreciate your positive comments about the integration capability of Milestone XProtect and the expertise of our security professionals. It's great to hear that it has been beneficial in simplifying your security program and testing analytics.

Verified User in Financial Services
AF
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

Ouverture au solutions tierces multiples Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Complexité de flux à ouvrir sur Firewalls Review collected by and hosted on G2.com.

Response from Nicole Barth of Milestone

It's great to hear that Milestone XProtect has helped you in opening up and removing proprietary systems. We're committed to providing flexible and efficient solutions for our customers.

Mohamed M.
MM
Senior Network Security Engineer
Enterprise(> 1000 emp.)
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What do you like best about Milestone?

User Friendly VMS & Centralized Management Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Nothing about Milestone XProtect system . Review collected by and hosted on G2.com.

Response from Nicole Barth of Milestone

It's great to hear that Milestone XProtect is meeting your needs for centralized management across multiple branches. Thank you for sharing your experience!

Verified User in Higher Education
AH
Mid-Market(51-1000 emp.)
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Review source: Seller invite
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What do you like best about Milestone?

We've been using Milestone now for a number of years from back when it was Xprotect professional and now run expert and our main reason for moving was its a truly open camera system and we can use any vendor we choose for cameras. Coming from previous closed protocol systems with camera lock-in and older analogue systems its been a breath of fresh air and it means we can easily move to whichever vendor has the latest and greatest camera tech.

Installation is pretty simple and straightforward and a server can be built and running in a day depending on your estate size. Now the disk tiering has gone its also a lot easier to manage storage and the long term low framerate option is great for squeezing the best out of limited disk space.

We also use the free 5-camera version for little clusters of research cameras. Really handy for setting up quick little networks for specific tasks.

I'd also mention the gpu encode/decode support has really helped in the later versions. I'd love to see AMD and ARC support instead of just Nvidia, but this has allowed us to run an entire videowall from one PC with a couple of relatively low spec Nvidia cards. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

Support of late has been problematic. We used to be able to log calls on the milestone portal, but now you have to go via a partner and our partner is not very responsive. Being able to log directly was a major benefit that saves time and a lot of hassle.

Migration to new hardware is getting better, but its still not great the backups from the system will only restore to the same hardware. I'd like to be able to replace the server and do a restore.

It would also be good to have some more intelligence/AI/ML etc. Back when we first started using milestone it was cutting edge, but we are seeing features on-camera on our latest models that can do a lot of things we wish Milestone could. Review collected by and hosted on G2.com.

Response from Stephanie Bæk of Milestone

We are pleased to hear that Milestone XProtect's open protocol has provided you with the flexibility to use any camera vendor and easily manage storage. We apologize for the challenges you've faced with support and migration. Your feedback on adding more advanced features and expanding GPU support is important to us and will be considered for future enhancements.

PL
Programming and design engineer
Small-Business(50 or fewer emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Milestone?

it can wildly to interface with other security camera, like Hikvision or DaHua manufacture, at the same time, it can work with building managament system of Siemens Deisgo CC system. Review collected by and hosted on G2.com.

What do you dislike about Milestone?

not sure, it is not clearling pointing out what it can work with building management system, i try to find out how to work with BMS system, i waste a lot of time to find out one way for interfacing with BMS system Review collected by and hosted on G2.com.

Response from Stephanie Bæk of Milestone

Thank you for your feedback on the ease of integration with third-party security cameras and the cost benefits of using Milestone XProtect. We regret the inconvenience you experienced in finding information on interfacing with BMS systems and will take this into consideration.