Mihup.ai
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Mihup.ai
By Mihup Communications Private Limited.
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4.7 out of 5 stars
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Mihup.ai Reviews & Product Details - Page 5

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Mihup.ai Overview

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What is Mihup.ai?

Mihup.ai is an enterprise-ready conversational intelligence platform that empowers and understands conversations like a human, driving successful business outcomes. Mihup Interaction Analytics (MIA) is an analytics & audit application made for contact centers. It enables 100% interaction analytics & AI powered automation of audits. MIA can transcribe, analyze and audit 100% of customer interactions to give accurate & detailed insights into agent performance, Voice of Customer, and business processes. It allows automation of the QA process in contact centers, making it faster and more efficient. The insights derived from analysing 100% of interactions (up from the current 2%), enable decision making that elevates customer experience, improves sales conversions, drives agent performance and optimizes costs.

Mihup.ai Details
Discussions
Mihup.ai Community
Languages Supported
Bengali, English, Hindi, Kannada, Malayalam, Marathi, Tamil, Telugu
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Product Description

Mihup is the new frontier in Conversational AI. Our platform enables enterprise developers to create customized voice interfaces with full control over brand identity and privacy. Our interaction analytics solution provides 100% analysis of a call center’s customer interactions to derive actionable insights to improve sales, collection and customer services. We are an enterprise ready platform for both native cloud or edge deployments.

Seller Details
Seller
Mihup Communications Private Limited.
Year Founded
2016
HQ Location
Kolkata, West
Twitter
@mihup_ai
54 Twitter followers
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®
Description

Founded in June
016 and headquartered in Kolkata. Mihup is a leading Conversation Intelligence platform for boosting contact center performance. Built on proprietary ASR technology, Mihup offers the best blend of accuracy, speed and cost-effectiveness. Mihup is an ISO
7001-certified company and ensures world-class information security standards. The conversation intelligence platform of Mihup has handled over 100 million interactions for customers ranging from small businesses to enterprises across domains like BFSI, BPOs, e-commerce, logistics, and automobiles. We are backed by Accel Partners and Ideaspring Capital.

Marketing M.
MM
Overview Provided by:
Marketing Mihup

Recent Mihup.ai Reviews

Somnath S.
SS
Somnath S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Speech Analytics Tool"
It is very easy to use and easy to implement.
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Evalution"
Mihup’s platform has the capability to generate reports automatically and it is easy to use.
Read more
Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Easy to use"
There are lots of feature which help us to maintain the data and reports along with the audits.
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
3 people requested security information

Mihup.ai Media

Mihup.ai Demo - Conversation Intelligence
Hidden insights from customer interactions with various parameters shown in an interactive dashboard.
Mihup.ai Demo - Easy Quality Audit
Call transcripts with highlighted key moments and search option for other action items, keywords, sentiments.
Mihup.ai Demo - Easy Quality Audit
Detailed reports after audit completion.
Mihup.ai Demo - Easy Quality Audits
Track agent performance with detailed reports on each agent. Leaderboards, performance reports, AHT report and much more. Assign interactions for audits with just one click.
Mihup.ai Demo - Easy Quality Audit
Call transcripts with highlighted key moments and search option for other action items, keywords, sentiments. In-built audio player for faster audits and transcript next to it, for faster audits.
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43 Mihup.ai Reviews

4.7 out of 5
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43 Mihup.ai Reviews
4.7 out of 5
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4.7 out of 5
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Mihup.ai Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Mihup.aiQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Reji A.
RA
Digital Marketing Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Mihup.ai?

The AI insights were quite Indepth which helped us build better customer experince journeys Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

there were some minor bugs initially , but thats fixed too Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

Inconsistent Customer Service: "Mihup.ai ensures consistent and accurate responses to customer inquiries, leading to happier customers and fewer escalations. Review collected by and hosted on G2.com.

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Verified User in Financial Services
AF
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Mihup.ai?

Helps to increase QA efficiencies & real time assessment Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

Vernacular language support for all indian languages Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

100% assessment of Voice interactions Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Accounting
UA
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Mihup.ai?

Mihup's application is user friendly & the best part is whichever portion we specify can hear the recorded interaction for the same. Our manual work has been reduced considerably. Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

Need to download (Audio File) of the calls in the system. Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

It captures the data which is not followed as per the process, Escalation, compliance, non conplaince Review collected by and hosted on G2.com.

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Mihup.ai