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Mihup.ai
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Mihup.ai
By Mihup Communications Private Limited.
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4.7 out of 5 stars
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Mihup.ai Reviews & Product Details - Page 4

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Mihup.ai Overview

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What is Mihup.ai?

Mihup.ai is an enterprise-ready conversational intelligence platform that empowers and understands conversations like a human, driving successful business outcomes. Mihup Interaction Analytics (MIA) is an analytics & audit application made for contact centers. It enables 100% interaction analytics & AI powered automation of audits. MIA can transcribe, analyze and audit 100% of customer interactions to give accurate & detailed insights into agent performance, Voice of Customer, and business processes. It allows automation of the QA process in contact centers, making it faster and more efficient. The insights derived from analysing 100% of interactions (up from the current 2%), enable decision making that elevates customer experience, improves sales conversions, drives agent performance and optimizes costs.

Mihup.ai Details
Discussions
Mihup.ai Community
Languages Supported
Bengali, English, Hindi, Kannada, Malayalam, Marathi, Tamil, Telugu
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Product Description

Mihup is the new frontier in Conversational AI. Our platform enables enterprise developers to create customized voice interfaces with full control over brand identity and privacy. Our interaction analytics solution provides 100% analysis of a call center’s customer interactions to derive actionable insights to improve sales, collection and customer services. We are an enterprise ready platform for both native cloud or edge deployments.

Seller Details
Seller
Mihup Communications Private Limited.
Year Founded
2016
HQ Location
Kolkata, West
Twitter
@mihup_ai
54 Twitter followers
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®
Description

Founded in June
016 and headquartered in Kolkata. Mihup is a leading Conversation Intelligence platform for boosting contact center performance. Built on proprietary ASR technology, Mihup offers the best blend of accuracy, speed and cost-effectiveness. Mihup is an ISO
7001-certified company and ensures world-class information security standards. The conversation intelligence platform of Mihup has handled over 100 million interactions for customers ranging from small businesses to enterprises across domains like BFSI, BPOs, e-commerce, logistics, and automobiles. We are backed by Accel Partners and Ideaspring Capital.

Marketing M.
MM
Overview Provided by:
Marketing Mihup

Recent Mihup.ai Reviews

Somnath S.
SS
Somnath S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Speech Analytics Tool"
It is very easy to use and easy to implement.
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Evalution"
Mihup’s platform has the capability to generate reports automatically and it is easy to use.
Read more
Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Easy to use"
There are lots of feature which help us to maintain the data and reports along with the audits.
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
3 people requested security information

Mihup.ai Media

Mihup.ai Demo - Conversation Intelligence
Hidden insights from customer interactions with various parameters shown in an interactive dashboard.
Mihup.ai Demo - Easy Quality Audit
Call transcripts with highlighted key moments and search option for other action items, keywords, sentiments.
Mihup.ai Demo - Easy Quality Audit
Detailed reports after audit completion.
Mihup.ai Demo - Easy Quality Audits
Track agent performance with detailed reports on each agent. Leaderboards, performance reports, AHT report and much more. Assign interactions for audits with just one click.
Mihup.ai Demo - Easy Quality Audit
Call transcripts with highlighted key moments and search option for other action items, keywords, sentiments. In-built audio player for faster audits and transcript next to it, for faster audits.
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43 Mihup.ai Reviews

4.7 out of 5
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43 Mihup.ai Reviews
4.7 out of 5
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4.7 out of 5
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Mihup.ai Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Mihup.aiQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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shiv k.
SK
pre silicon verification engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Mihup.ai?

it's conversational platform is the best that I have come across till date Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

it's User interface could be more intutive Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

it helps my team perform better with the I sights I give them Review collected by and hosted on G2.com.

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SK
Assistant Vice President
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Mihup.ai?

It's great tool to anaylse calls which can be good for the contact center team Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

They can work on better user experience dashboards Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

It helps me understand customers better through insights Review collected by and hosted on G2.com.

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Rajender N.
RN
Data Scientist
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Mihup.ai?

It's reporting is the best till now that I have used Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

It's ui and dashboard could be better and more user friendly Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

It's helps me analyse andbubdertabd the customers sentiments better Review collected by and hosted on G2.com.

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Navya R.
NR
Marketing Consultant
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Mihup.ai?

Mihup is a great tool to analyse calls and get agent performance. Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

They could help us get insightful agent performance reports. Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

It saves time and it analyses 100% of the calls of the customer. Review collected by and hosted on G2.com.

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Nitesh H.
NH
Lead Software Engineer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Mihup.ai?

It helps do auditing of the calls efficiently Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

Nothing as of now that I can complain about mihup Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

It helps me audit 100 persent of calls, Review collected by and hosted on G2.com.

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Amrit P.
AP
Director
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Mihup.ai?

Advanced conversational AI. Industry agnostic Flexibility. Certainly recommended Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

Limited reach and accuracy in challenging environments and complexity of setup Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

Various industrial problems and real time troubleshooting Review collected by and hosted on G2.com.

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Chesta N.
CN
Digital Sales Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Mihup.ai?

Its Analysis of all the call interactions Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

The dashboard can be more user-friendly. Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

Mihup product is helping to analyse all the sales agents call . Review collected by and hosted on G2.com.

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Arun c p.
AP
Technical Lead
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Mihup.ai?

It's analytics is the best in the industry. Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

Nothing, more personalized reporting can help. Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

Help me get better customer insights. Review collected by and hosted on G2.com.

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Komal C.
KC
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Mihup.ai?

It is user friednly and more effective for overall analysis. It helps to improve the product effeciancy. Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

sometimem if they are adding new features data takes few seconds to fetch. Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

It helps us for customer service audit, creating MIS and inproving process with the helpo of data Review collected by and hosted on G2.com.

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Soniya G.
SG
Search Engine Optimization Executive
Market Research
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Mihup.ai?

The 100% Analytics of Calls Audited is excellent. Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

More Personalised dashboard would be better Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

It is helping me audit all calls and find agent performance Review collected by and hosted on G2.com.

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