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Mihup.ai
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Mihup.ai
By Mihup Communications Private Limited.
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4.7 out of 5 stars
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Mihup.ai Reviews & Product Details - Page 2

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Mihup.ai Overview

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What is Mihup.ai?

Mihup.ai is an enterprise-ready conversational intelligence platform that empowers and understands conversations like a human, driving successful business outcomes. Mihup Interaction Analytics (MIA) is an analytics & audit application made for contact centers. It enables 100% interaction analytics & AI powered automation of audits. MIA can transcribe, analyze and audit 100% of customer interactions to give accurate & detailed insights into agent performance, Voice of Customer, and business processes. It allows automation of the QA process in contact centers, making it faster and more efficient. The insights derived from analysing 100% of interactions (up from the current 2%), enable decision making that elevates customer experience, improves sales conversions, drives agent performance and optimizes costs.

Mihup.ai Details
Discussions
Mihup.ai Community
Languages Supported
Bengali, English, Hindi, Kannada, Malayalam, Marathi, Tamil, Telugu
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Product Description

Mihup is the new frontier in Conversational AI. Our platform enables enterprise developers to create customized voice interfaces with full control over brand identity and privacy. Our interaction analytics solution provides 100% analysis of a call center’s customer interactions to derive actionable insights to improve sales, collection and customer services. We are an enterprise ready platform for both native cloud or edge deployments.

Seller Details
Seller
Mihup Communications Private Limited.
Year Founded
2016
HQ Location
Kolkata, West
Twitter
@mihup_ai
54 Twitter followers
LinkedIn® Page
www.linkedin.com
84 employees on LinkedIn®
Description

Founded in June
016 and headquartered in Kolkata. Mihup is a leading Conversation Intelligence platform for boosting contact center performance. Built on proprietary ASR technology, Mihup offers the best blend of accuracy, speed and cost-effectiveness. Mihup is an ISO
7001-certified company and ensures world-class information security standards. The conversation intelligence platform of Mihup has handled over 100 million interactions for customers ranging from small businesses to enterprises across domains like BFSI, BPOs, e-commerce, logistics, and automobiles. We are backed by Accel Partners and Ideaspring Capital.

Marketing M.
MM
Overview Provided by:
Marketing Mihup

Recent Mihup.ai Reviews

Somnath S.
SS
Somnath S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Speech Analytics Tool"
It is very easy to use and easy to implement.
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Evalution"
Mihup’s platform has the capability to generate reports automatically and it is easy to use.
Read more
Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Easy to use"
There are lots of feature which help us to maintain the data and reports along with the audits.
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
3 people requested security information

Mihup.ai Media

Mihup.ai Demo - Conversation Intelligence
Hidden insights from customer interactions with various parameters shown in an interactive dashboard.
Mihup.ai Demo - Easy Quality Audit
Call transcripts with highlighted key moments and search option for other action items, keywords, sentiments.
Mihup.ai Demo - Easy Quality Audit
Detailed reports after audit completion.
Mihup.ai Demo - Easy Quality Audits
Track agent performance with detailed reports on each agent. Leaderboards, performance reports, AHT report and much more. Assign interactions for audits with just one click.
Mihup.ai Demo - Easy Quality Audit
Call transcripts with highlighted key moments and search option for other action items, keywords, sentiments. In-built audio player for faster audits and transcript next to it, for faster audits.
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43 Mihup.ai Reviews

4.7 out of 5
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43 Mihup.ai Reviews
4.7 out of 5
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4.7 out of 5
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Mihup.ai Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Mihup.aiQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Benjamin T.
BT
Sales Enablement (&amp; Product) Marketer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Mihup.ai?

Mihups Analytics is the best when it comes to analysing calls their implementataion and use ability is best by far it can be easily integrated with current system Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

they could work on the UI and more personalised reports Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

it helps me anakyse calls in details and agives insights that i used to missed out earlier Review collected by and hosted on G2.com.

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Chirag P.
CP
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Mihup.ai?

We really appreciate the services offered by Mihup in converting calls into transcripts, conducting analysis, and providing evaluations.

While we find the service beneficial, we believe there are areas where enhancements could further elevate its value. Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

Nothing so far, the tool has provided significance in the ongoing process and every detail, and function is catered and curated very well. Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

Identifying Customer Sentiment and Behavior, Improving Agent Performance and Efficiency, Compliance and Risk Management, Identifying Root Causes of Customer Issues, Reducing Operational Costs, Improving Customer Satisfaction (CSAT) and Experience ( which tracks customer satisfaction drivers by analyzing conversations, helping businesses understand what practices lead to better experiences, allowing us to refine their processes to keep customers happier. Review collected by and hosted on G2.com.

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Aviral S.
AS
Growth Marketer
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Mihup.ai?

- Easy to use

- Very easy to implement

- Has good features

- Has a good backing from the customer support team Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

- The User Interface could be better

- Rest is good... Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

This tool helps me analyse calls better and audit them faster. Review collected by and hosted on G2.com.

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SP
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Mihup.ai?

It provides analysis of almost all the issues baais keywords and word clpud. The tool provides 360 degree view of a particular case with click of a button Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

Alow movement and delay i. Resolution sometimes Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

It helps in better catering to better customer experience by analysing data Review collected by and hosted on G2.com.

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Aaliya A.
AA
Quality Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Mihup.ai?

100% Audit completion and bifurcation of call types. eg - Escalation/ Critical/Happy and Sad Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

Mihup markdown if agents speak in hindi as couldnt understood the keywords Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

It is making easier to pull the data where agent went rude or if there is any escalation. Review collected by and hosted on G2.com.

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Verified User in Consumer Services
IC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Mihup.ai?

The transcripts for calls and you can listen to just one part if you missed something. And the display of data that you can use for improvement. Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

The dashboard is very messy too much information on 1 page Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

It shows rude or abusive calls. Complaints etc Review collected by and hosted on G2.com.

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Verified User in Consumer Services
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Mihup.ai?

Mihup’s platform has the capability to generate reports automatically and it is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

It will take too long time to analyze data. Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

Ensures consistancy in quality checks complared to manual audits. Review collected by and hosted on G2.com.

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Somnath S.
SS
Senior Associate
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Mihup.ai?

It is very easy to use and easy to implement. Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

Nothing much, but need a better Ui and UX. Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

It's conducts 100% call audits and provides good insights. Review collected by and hosted on G2.com.

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Joel M.
JM
Administrator
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Mihup.ai?

The way the tool integrates and implements for my customer support team really helps. Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

The reporting structure could be more personalised. Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

It helps my customer support team delivery excellent service. Review collected by and hosted on G2.com.

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Sadiya C.
SC
Team Lead- Quality Analyst
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Mihup.ai?

Mihup is a great platform for evaluation and helps us analyze and audit the required data. As we are on the initial level, we wanted to streamline multiple things from a process perspective, for the same Mr. Vansh is helping us. He is very knowledgeable and supportive. Evaluation fields are very vast and easily explainable. Review collected by and hosted on G2.com.

What do you dislike about Mihup.ai?

As of now, we do no have anything which I dislike, there are some features which we want to add, for the same we are getting help. Review collected by and hosted on G2.com.

What problems is Mihup.ai solving and how is that benefiting you?

They are helping us to improve our process by auditing the customer service Calls. Review collected by and hosted on G2.com.

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Mihup.ai