Mihup.ai Reviews & Product Details

The best thing I like about mihup as it has a capacity to do 100% audits of the overall calls we received at the customer care with scoring according to our parameters. Also it's given access to pull out different types of report ie agent performance, Reapeat Call data, Escalation - Summary which helps to identifies if it's social, internal or legal escalation being received Review collected by and hosted on G2.com.

Transcript needs to be improved as of now the accuracy is 80% it's should be 100% Review collected by and hosted on G2.com.

The product and AI tool. The Feasibility fo the system helps audit the various parmeters. Review collected by and hosted on G2.com.

No, Not as of now. This is good for now. Review collected by and hosted on G2.com.

A solution which helps to get to know your customers and personlised the end to end communication. Mihup.ai offers a comprehensive solutioning using AI offers insight led personlised interaction. The product's simplicity in adoption leading to ease of access and usages. The integration capabilities with org's existing tools is very well done and built for what is needed in one's Day on Day life. Saves time! Review collected by and hosted on G2.com.

A few features could be more effective such as call quality, accuracy, audio problems during agent interaction. Review collected by and hosted on G2.com.

easy to audit and friendly UI. Also, easy to fetch reports Review collected by and hosted on G2.com.

time consuming to fill audit details and transcript needs to be improved Review collected by and hosted on G2.com.

Since the time we have started using Mihup.ai, it has been the only application we use for QA on a daily basis.. The accuracy is great, it has reduced the time needed for each audit drastically. The integration was so easy, the team is always available for support, and was very quick to be implemented across the team. Review collected by and hosted on G2.com.

They could add more languages to the product. Review collected by and hosted on G2.com.

It’s designed to enhance user experiences through AI-driven interactions, focusing on personalized communication and smart insights. Features like real-time analytics and adaptability to user needs make it a valuable tool for businesses and individuals alike. Review collected by and hosted on G2.com.

As of now the application is user friendly but sometimes it will take much time to download the data Review collected by and hosted on G2.com.

Mihup has been a game-changer for our team. It audits calls and emails, hoping to start Chat, providing actionable insights. Thanks to its detailed analytics, we've improved processes and developed our team. We're looking forward to future integrations, especially with chatbots. Review collected by and hosted on G2.com.

A good discovery and requirements-gathering process can be improved to ensure deadlines are met. Review collected by and hosted on G2.com.

Helped us analyze calls and sentiments of our customers better. Review collected by and hosted on G2.com.

While Mihup.ai offered great services during our collaboration, I had some difficulties understanding their features but eventually, I got the hang of it. Review collected by and hosted on G2.com.

Facilitates auditing through transcript and call detailing, reporting, and analysis of data. Filters are handy for identifying call drivers. Review collected by and hosted on G2.com.

It is slow for real-time uploads.

The information is not very helpful for non-voice quality checks. Review collected by and hosted on G2.com.

Mihups Analytics is the best when it comes to analysing calls their implementataion and use ability is best by far it can be easily integrated with current system Review collected by and hosted on G2.com.

they could work on the UI and more personalised reports Review collected by and hosted on G2.com.