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Microsoft Quick Assist Reviews & Product Details

Kjetil S.
KS
Technical Support Engineer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Microsoft Quick Assist?

I like that it is easy to use and straigtforward. It comes built-in to Windows 10. There is no need for additional license or applications to install. It is based in the cloud. You only need a Microsoft service-based account to be able to start using it.

There is security in that it does not allow for unattended access. The end user needs to approve of the remote session and has the ability to pause it momentarily when needed.

There is an option to annotate, which is very helpful in traning sessions. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Quick Assist?

I don't see anything to dislike about this application. It just serves its purpose right. Review collected by and hosted on G2.com.

Recommendations to others considering Microsoft Quick Assist:

If you need a simple tool to share your screen whenever you need some quick assistance with your PC, or for a quick training, this tool is just right for you. No frills. It just serves what it's intended to do. Review collected by and hosted on G2.com.

What problems is Microsoft Quick Assist solving and how is that benefiting you?

This tool provides a solution to simple remote assistance needs. It does not cost anything. With this tool, you can provide remote support to corporate users very quickly and easily. Not only that, this tool can also be used for mentoring or training. Review collected by and hosted on G2.com.

Microsoft Quick Assist Overview

What is Microsoft Quick Assist?

Quick Assist is a new app in Windows 10 that enables you to receive or provide assistance over a remote connection. We encourage you to try Quick Assist for a more streamlined, easy-to-use experience.

Microsoft Quick Assist Details
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Product Description

Quick Assist is a new app in Windows 10 that enables you to receive or provide assistance over a remote connection. We encourage you to try Quick Assist for a more streamlined, easy-to-use experience.


Seller Details
Seller
Microsoft
Year Founded
1975
HQ Location
Redmond, Washington
Twitter
@microsoft
14,031,499 Twitter followers
LinkedIn® Page
www.linkedin.com
238,990 employees on LinkedIn®
Ownership
MSFT
Phone
+1 (877) 276-2464
Total Revenue (USD mm)
$204,090
Description

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately

8,000 passionate employees worldwide.

Recent Microsoft Quick Assist Reviews

DaniSh S.
DS
DaniSh S.Small-Business (50 or fewer emp.)
4.0 out of 5
"It helped me to resolve and install software's on my students laptop without having to meet them."
The connectivity is fast, ease of use, easy to implement, avaible freely.
Shekh A.
SA
Shekh A.Mid-Market (51-1000 emp.)
5.0 out of 5
"Loved the experience, easy to use, very reliable"
User friendly, easy to use and guide Helping users6in the organisation when need of help
AO
Arjan O.Mid-Market (51-1000 emp.)
3.0 out of 5
"It works when there is no Teamviewer"
It's always installed on Windows, so it's very convinient
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Microsoft Quick Assist Media

Microsoft Quick Assist Demo - Microsoft Quick Assist
Quick Assist is a new app in Windows 10 that enables you to receive or provide assistance over a remote connection. We encourage you to try Quick Assist for a more streamlined, easy-to-use experience.
Answer a few questions to help the Microsoft Quick Assist community
Have you used Microsoft Quick Assist before?
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29 out of 30 Total Reviews for Microsoft Quick Assist

4.3 out of 5
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Microsoft Quick Assist Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
G2 reviews are authentic and verified.
Karan J.
KJ
Software Developer
Information Technology and Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Microsoft Quick Assist?

In this Era, Microsoft Quick Assist is a totally in-built function for the operating system i.e., Windows 10 which provides complete packages starting from Windows environments, installation, remote access, background Screens Quality, troubleshooting, etc. are the tools that you can easily consume these kinds of services for day-to-day activities. The best thing is that without any additional licenses and services, no need to download & install different kinds of software from online as it is already present inside it. Microsoft Corporation has powerful tools that enable a no of features including Easy Implementation, Azure Applications, MS Office, Popup-Screen facility, Customer Support, and Integration of software products over hardware components are the primary key qualities throughout the world. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Quick Assist?

Bug issues are the primary concern when Microsoft recommends Windows Update or any kind of Drivers updation, hence after updation some drivers are missing or not compatible with the latest versions, as a result, it doesn't work properly, or sometimes OS crashes and shows the blue screen in BIOS. Apart from that Microsoft Assist Tools will have to pay more attention to Security Issues, Cross-End Platform, Delayed reactions or responses, NAT & Firewalls issues, and Additional Troubleshooting. Review collected by and hosted on G2.com.

What problems is Microsoft Quick Assist solving and how is that benefiting you?

Whatever I have faced challenges during the video conference remotely, this Quick Assist tool helped and guided me for smoother and better comprehensive working in our professional projects. It's a total problem solver for my requirements. Review collected by and hosted on G2.com.

Anjali J.
AJ
Teacher
Education Management
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Microsoft Quick Assist?

Microsoft quick assit is an inbuilt easy accessing tool which is really a boon as a teacher. As it helps to access others PCs or even others couls be help me remotely.

It is a time saving access tool which comes as pre installed in windows 11 but you would need to download in windows 10 or older versions.

Usage is really simple as there you can generate a code and can be shared with someone you trust, and the access is granted in a single click. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Quick Assist?

I don't have any much dislikes, but you may have to go for another third party tool if the other person doesn't use windows OS.

If there could be a chat option provided, it could have been a better experience. Review collected by and hosted on G2.com.

What problems is Microsoft Quick Assist solving and how is that benefiting you?

I was a frequent user of Qucik assist during the time of Covid Pandemic to trouble shoot and configure devices for my students remotely.

It really helped me to access devices with in no time if both end goes well.

Also, It was easy to use for evreyone including students and some parents who were not familier with configuration and other setups. Review collected by and hosted on G2.com.

Charan B.
CB
Virtualization Engineer -Domain Expert -WILP
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Microsoft Quick Assist?

Microsoft Quick Assist is used to help the end users remotely. It's easy to take remote access of the computer of the end user and resolve any IT issues. One thing I like about Quick Assist is it's completely free software and is compatible with both Windows 10 and 11. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Quick Assist?

It doesn't always work, we have whitelisted the all Microsoft remote access URLs still it's being blocked somewhere. There no support from Microsoft as it is a default application. Quick Assist does not offer file transfers, in contrast to most remote support products! you can't even do a basic copy and paste of text in either direction!

Any attempt to execute an operation (install, configure, etc.) requiring administrative access results in a completely blank screen and requires approval from the person on the other end. Review collected by and hosted on G2.com.

What problems is Microsoft Quick Assist solving and how is that benefiting you?

It's helping us by enabling the remote access to end user VDIs from our VDI, it's a lot better than taking control in MS Teams. It's helping us to take the realtime control of the User computer and help them in resolving their VDI issues. Although we face some issues when it comes to admin installations and all it still is useful. Review collected by and hosted on G2.com.

Amritansh A.
AA
Technical Support Specialist
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Microsoft Quick Assist?

I like how easy it is to use Microsoft Quick Assist. It helps me get tech help from my organization without any fuss. Just a few clicks, and we're sharing screens or transferring files. It's super handy and saves me a lot of time when I need help with my computer. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Quick Assist?

Sometimes, Microsoft Quick Assist can be a bit slow, especially if the internet connection isn't great. It can also be a hassle if both parties don't have a Microsoft account. Plus, it lacks some advanced features that other remote assistance tools offer. Overall, it's good, but it could be smoother and more feature-rich. Review collected by and hosted on G2.com.

What problems is Microsoft Quick Assist solving and how is that benefiting you?

Microsoft Quick Assist solves the problem of getting tech support remotely. It's super convenient because I can easily connect with organization help me troubleshoot computer issues without them needing to be physically present. This saves me time and hassle, and I can get my problems resolved faster, keeping my computer running smoothly. Review collected by and hosted on G2.com.

Dilshad N.
DN
Advisory Specialist
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
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What do you like best about Microsoft Quick Assist?

Real time troubleshooting is very useful it Fix computer issues remotely without physically being present, saving time and effort.

Ensures privacy and security of data during the remote session. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Quick Assist?

Limited functionality- It may not be suitable for complex issues requiring specialized programs or drivers.

Sometime it won't work properly due to lot of bugs. Review collected by and hosted on G2.com.

What problems is Microsoft Quick Assist solving and how is that benefiting you?

If I am having a software issue or application and I don't know how to fix then I use Microsoft Quick Assist.

In the same way if any company take Microsoft Quick Assist to there employees many of the small problems can be fix on time with accuracy and no need to depend on anyone. Review collected by and hosted on G2.com.

AO
IT Helpdesk Employee
Civil Engineering
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite
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(Original )Information
What do you like best about Microsoft Quick Assist?

It's always installed on Windows, so it's very convinient Review collected by and hosted on G2.com.

What do you dislike about Microsoft Quick Assist?

You can not put your own admin password in when you want to install programs. Review collected by and hosted on G2.com.

What problems is Microsoft Quick Assist solving and how is that benefiting you?

When we have a colleague with issues, I can easily give remote support and have a look at the problem Review collected by and hosted on G2.com.

Sandipan R.
SR
Product Security Engineer
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Microsoft Quick Assist?

It's similar to carrying around a technological genie! You only need a short code to share your screen and work together—no sorcery or sorcery spells. From the keyboard of a reliable buddy, troubleshooting is made simple with annotations, conversation, and even complete control. It saves the day, is easy to use, and is free! ✨ Review collected by and hosted on G2.com.

What do you dislike about Microsoft Quick Assist?

Even while Quick Assist excels in simplicity, there are a few oddities with it:

Periodic glitches can cause sessions to become unproductive and aggravating lag fests. Second, the hate list can include privacy issues and limited control alternatives. Review collected by and hosted on G2.com.

What problems is Microsoft Quick Assist solving and how is that benefiting you?

Quick Assist addresses common PC issues such as configuration errors and program glitches. Consider it a quick route to actual assistance, save me irritation, time, and valuable output. It gives me the confidence to overcome any future digital difficulties, just like having a tech-savvy friend at my disposal! Review collected by and hosted on G2.com.

Amit s.
AS
Virtual Assistant
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Microsoft Quick Assist?

Quick Assist, a digital hero at your fingertips! Tech troubles vanish like smoke with its friendly wizardry. Stuck with settings or software woes? No worries, just a click and presto! A helping hand beams in, guiding you with crystal-clear whispers. No tech jargon, just easy steps like baking a cake. Soon, you're back to dancing on your digital daisies, all thanks to Quick Assist's tech-taming magic. A must-have for every PC adventurer! Review collected by and hosted on G2.com.

What do you dislike about Microsoft Quick Assist?

While Quick Assist offers a helping hand, it can sometimes leave you hanging. Glitches can interrupt the connection, turning a magic trick into a frustrating disappearing act. Privacy concerns linger, like sharing your screen feels like exposing your sock drawer. And if your tech troubles are deep-rooted, its basic tools might leave you scratching your head, wishing for a tech whisperer with a toolbox. It's great for simple fixes, but for complex woes, you might need a more robust remote warrior. Review collected by and hosted on G2.com.

What problems is Microsoft Quick Assist solving and how is that benefiting you?

Microsoft Quick Assist, the digital knight slaying tech dragons! No more solo battles with settings or software monsters. A click summons a friendly wizard, dispelling confusion with crystal-clear guidance. Gone are tech jargon spells, replaced by easy steps anyone can follow. It's like having a tech-savvy friend always beside you, keeping your PC humming like a happy tune. For me, it's a time-saver, a stress-reliever, and a confidence booster. Now, tech troubles no longer hold me back, thanks to Quick Assist's friendly magic Review collected by and hosted on G2.com.

Verified User in Fishery
UF
Enterprise(> 1000 emp.)
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Verified Current User
Review source: G2 invite
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What do you like best about Microsoft Quick Assist?

It's easy to use interface is the best feature, It's easy to initiate the connection without hassle. Quick Assist is built-in the Windows 10, So it is easily accessible without the need to install additional software. It enables real-time collaboration by allowing one user to view and control the desktop of another user, sufficient for trouble shooting and training neeeds. And it is compatible with variuos windows devices. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Quick Assist?

Quick assist only offers basic set of functionalities compared to some third-party remote assistance tools. For advanced trouble shooting, user might need to look for other remote tools. Earlier versions of windows 10 doesn't have access to quick assist, which can be challenging. Plus, cross-platform support is not available. Security might be a concern and remote sessions need a user from both ends for proper authentication. Review collected by and hosted on G2.com.

What problems is Microsoft Quick Assist solving and how is that benefiting you?

As IT person, users might face technical issues when working remotely, and some users are not tech-savvy. For them to start a session with quick assist is very simplified and quick. This reduces frusturation and saves a lot of time. Being a tech person, i do not want a complicated system to connect to a user, knowing that i have to join a remote session for 10 different tickets in a single day. Quick assist has benifitted me for training purposes as well. Review collected by and hosted on G2.com.

Piyush H.
PH
Associate | Digital Products Analytics
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Microsoft Quick Assist?

I am a loyal Microsoft Windows user, and a tech savvy person. I used to use third party applications to connect with my friends and family to assist them, but it always came with data security risks. Having quick assist built into the Microsoft Windows environment takes away the security concern, and provides a seemless experience when connecting to a remote desktop. Review collected by and hosted on G2.com.

What do you dislike about Microsoft Quick Assist?

Sometimes, the connection lags, resulting in delayed response. This interrupts the flow of a task. Review collected by and hosted on G2.com.

What problems is Microsoft Quick Assist solving and how is that benefiting you?

Data safety and security is one of the biggest problems being solved by Quick Assist. It doesn't require running a third party application.

It is well integrated with the windows ecosystem, which makes it a smooth experience. Review collected by and hosted on G2.com.