Integration with the full Microsoft suite of products. Level of customization and integration into 3rd party applications. The variety of different line of business modules is allowing it to be utilized by far more people/departments than ever before. The LinkedIn integration has made gathering Sales Analytics substantially easier and has accelerated my ability to find referrals and introductions for new business. The Outlook integration is also simple and easy to use and allows for all communication tracking within the Sales module with a click of a button. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Sales?

The UI could definitely use some improvement, having used HubSpot previously, they had a great UI/UX. With the new Dynamics Business Edition, it appears they are addressing this and will ultimately do the same in the Enterprise Edition. Review collected by and hosted on G2.com.

Recommendations to others considering Dynamics 365 Sales:

We are a Dynamics partner who also uses the product religiously and is a perfect use case for leveraging its full capabilities. Having worked with Salesforce and HubSpot I can say Dynamics has been huge strides forward to not only compete with both products: Salesforce in the breadth of its offering / HubSpot in the ease of use and UI/UX benefits. I highly recommend Dynamics 365 for any of the following areas of focus: Sales, Marketing, Customer Service, Finance & Operations, Field Service, Project Service Automation, Retail, and Talent. Review collected by and hosted on G2.com.

What problems is Dynamics 365 Sales solving and how is that benefiting you?

The companies ability to track Lead / Contact / Company / Opportunity and create an efficient business process to move a prospect through the funnel. The company insight function within the Company record has been incredibly helpful in gathering data we didn't have before and merging it into the record. It's making it less necessary to leave the solution in order to track down other disparate data. With some of the new D365 functionality recently released, we are going to be able to generate quotes and invoices through the system using one business process from inception to completion. Review collected by and hosted on G2.com.

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Dynamics 365 Sales Overview

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What is Dynamics 365 Sales?

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application. With Microsoft Dynamics CRM, you get powerful CRM software delivered on cloud, hosted or on premises. Our CRM Online service providing instant-on anywhere access, predictable pay-as-you-go pricing, and a financially backed service level agreement (SLA).

Dynamics 365 Sales Details

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Dynamics 365 Sales Community

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Product Description

Microsoft Dynamics 365 Sales automates sales, customer service, and marketing. CRM enables extensive customization. Deploy online or install on premises.

How do you position yourself against your competitors?

We believe at the heart of successful businesses are the people who make things happen. That is why we design modern business solutions that empower individuals with intuitive tools to do their best work. In reinventing productivity and business processes, our intelligent, easy-to-use business applications empower people and organizations to transform and thrive in an ever-changing world.
Microsoft Dynamics CRM delivers intelligent customer engagement solutions empowering people to care for their customers, sell more effectively and market smarter. Dynamics CRM works seamlessly with Microsoft Office 365 and Power BI, to deliver immersive experiences that transform the way to find, win, and retain customers, through greater productivity, and proactive insights from powerful analytics. Dynamics CRM deploys rapidly, offering great deployment and licensing flexibility, enabling cloud, on-premises, and hybrid scenarios with dual rights use that allows customers to move to the cloud on their terms to meet security requirements or industry regulations.

Seller Details

Seller

Microsoft

Year Founded

1975

HQ Location

Redmond, Washington

Twitter

@microsoft
14,058,553 Twitter followers

LinkedIn® Page

www.linkedin.com
238,990 employees on LinkedIn®

Ownership

MSFT

Phone

+1 (877) 276-2464

Total Revenue (USD mm)

$204,090

Description

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately

8,000 passionate employees worldwide.

Overview Provided by:

Kyle Teegarden

Recent Dynamics 365 Sales Reviews

3/14/2025

Ananthakrishnan R.Mid-Market (51-1000 emp.)

4.0 out of 5

"Dynamics 365 Sales Review"

Microsoft Dynamics 365 It integrates with other Microsoft tools like Teams, Outlook. Automates routine tasks like lead tracking and reporting and ...

2/5/2025

Verified UserEnterprise (> 1000 emp.)

3.0 out of 5

"UI/UX is secretly complex"

Great way to track opps. Decent UI/UX. Intigrates into copilot.

1/22/2025

Rachit A.Enterprise (> 1000 emp.)

3.5 out of 5

"Difficult to navigate through tasks"

All leads are available in one place. amazing filter options

Dynamics 365 Sales Pricing

Dynamics 365 Plan

$210

/month per user

Customer Engagement Plan

$115

/month per user

Unified Operations Plan

$190

/month per user

See all 3 Dynamics 365 Sales pricing levels

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Dynamics 365 Sales Media

Dynamics 365 Sales Demo - New Opportunity

This shows a new opportunity in CRM, showing all relevant details and includes process flow to progress to close, as well as the ability to collaborate through Lync and Yammer

Dynamics 365 Sales Demo - Sales Dashboard

This shows a sales person's dashboard including their funnel, top opportunities and work in progress. This dashboard is completely configurable enabling each sales person to show the information most relevant and useful to them.

Dynamics 365 Sales Demo - Mobile tablet app

This shows a sales person's Dynamics CRM app - in this case on an iPad but also available for Windows and Android tablets.

This shows a corporate customer (account), providing a complete view of all interactions with the client, as well as how the sales team has collaborated to support the client using Yammer