Mews Reviews & Product Details

Ease of use is insane for a system this complex. I came from zero hotel background and just figured it out. Implementation was smoother than I expected. Support actually picks up and knows what they're talking about. We use it every single day across all departments. The fact that PMS, POS and IBE all talk to each other is a game changer. And integrations just work — no IT headaches. Review collected by and hosted on G2.com.

Honestly not much. The menu editor in the POS has some bugs that cost you time. Translation options could be better. And occasionally updates shift things around without much warning. But nothing that makes me question the product. Review collected by and hosted on G2.com.

We use Mews as our Property Management System, and we couldn’t be happier with the experience. One of the standout aspects is the open API and the wide range of integrations, which allow us to connect different tools and platforms seamlessly. As a result, our overall operational efficiency has improved significantly.

Another major advantage is how easy Mews is to learn and use. Across all departments, including front office, housekeeping, and accounting, it has proven to be intuitive and user-friendly. The modern interface, combined with cloud-based access, keeps daily tasks smooth and efficient, while also making onboarding new team members incredibly straightforward.

Having onboarded over 50 properties to Mews, I can confidently say that implementation has been much easier compared to other platforms we’ve used. Whether it was a brand-new property, a takeover from another Mews environment, or a transition from a different PMS, the process has consistently been smooth and efficient.

Additionally, customer support has been excellent. The team is responsive, knowledgeable, and clearly committed to delivering a strong user experience. Review collected by and hosted on G2.com.

While we are very satisfied overall, there is still room for improvement in the multi-property functionality. Although we have seen meaningful progress in this area, further development is essential as we continue to expand and manage multiple properties.

More advanced centralized tools and streamlined controls across properties would greatly enhance efficiency and make a noticeable difference in our day-to-day operations. Review collected by and hosted on G2.com.

What we like most about MEWS is its clean and intuitive interface — it’s very easy to use and requires little training. The system is highly customizable, allowing us to adapt it to our specific workflows. On top of that, it offers one of the best guest experiences on the market, with smooth and modern interactions throughout the customer journey. Review collected by and hosted on G2.com.

What we don’t like as much is that updates are sometimes communicated at very short notice, which can make it difficult to prepare and adapt operations in time. Review collected by and hosted on G2.com.

Mews is a great PMS from a revenue and reservations management perspective. It gives us clear insights and the ability to respond quickly to optimise performance, while still supporting a smooth guest journey. Mews makes it simple to integrate with both essential and new tools, helping us stay ahead of the curve. It’s also very user-friendly, with a clean, intuitive interface that makes day-to-day work straightforward and helps keep team training quick and easy. Review collected by and hosted on G2.com.

Mews has provided us with many new avenues and opportunities to pull and generate helpful data. Now, we’d like the ability to refine that data even further, and we’re hopeful that the upcoming AI-related updates will help us do that. Review collected by and hosted on G2.com.

The smart integrations, especially the payment integration, are a real plus. Everything runs so smoothly, and I also appreciate the many features and functions. Review collected by and hosted on G2.com.

Since there are so many features, it can be a bit complex to set up initially, but the support and training are excellent. The forms in the UI contain many fields, and some of them are not relevant to us. Unfortunately, there’s no way to hide those fields. Review collected by and hosted on G2.com.

I think the best thing about Mews is that it's really easy to handle for the team. Their support is always amazing; they're always there to help. If there's an issue or a limitation with the system, you can create a task or ask them to improve it, and they are always willing to improve. It's also interesting to see how they're integrating AI in the future. Moreover, setting up was really easy and the customer support onboarding team was great. I also like that Mews streamlined payments and made it easy for guests to pay, and that restaurant charges can be directly charged to rooms, making it really easy to collect money from guests. Review collected by and hosted on G2.com.

The only downside with Mews is the high payment fees for cross-border payments, particularly in Indonesia, which are quite high compared to other companies. Review collected by and hosted on G2.com.

I really like how Mews treats their customers. They always listen to your opinion and hear your bottlenecks, trying to help you solve them. The fact that Mews is cloud-based was also a big plus for us. The onboarding process was very easy, we had a good amount of time to train the staff with the new software, and it was well planned. I appreciate that Mews was implementing its Multi-property feature at the time, making it much easier to handle multiple properties at a chain level. Review collected by and hosted on G2.com.

There is always improvement potential in certain parts of the system. It would be good to improve on Mews Multi-Property and Availability Blocks. In Mews Multi-property, they could implement an easier way to copy an existing rate to another property instead of creating a new one. For Availability Blocks, there is some improvement to be made in the back end so that the block starts when check-in time starts, not at the start of the day. Review collected by and hosted on G2.com.

I use Mews in my everyday work for Strawberry, and it gives me the flexibility to focus on my guests. I appreciate the user-friendliness; it's easy to use and has new features that we actually need. It's simple to roll on new employees and effortless to handle guest check-ins. Even employees familiar with tech will find it easy to learn and make valuable. I also like that Mews has a lot of connection opportunities and integrates seamlessly with our self-developed booking engine. The features Mews releases are really future-guided, setting us up well for the future in the hospitality industry. Review collected by and hosted on G2.com.

The group functionalities and dual rates usage. I would like to have the option to do rate mixing, so one guest can stay at BAR for one night and then on a package rate the second night without creating two reservations. On the group functionalities, it's important to have a clear picture of the total amount of guests and be more flexible with the buildup of groups. Review collected by and hosted on G2.com.

I appreciate Mews for being easy to use and a nice system to work with. I can do most of the setup myself, making my work easier and helping me get to know the system better. It's also great that it's easy to connect to other systems if something is missing. I like that Mews is a constantly evolving system with new features and improvements introduced regularly, which helps us stay competitive, optimize our operations, and adapt quickly to changing guest expectations. Switching to Mews provided us with a more user-friendly and accessible support, and the initial setup was straightforward, guided by a Mews consultant, where I could handle most of it myself. Review collected by and hosted on G2.com.

One area that could be improved is that many of the new features come at an additional cost. While the continuous development is valuable, it can sometimes make it challenging to take full advantage of new innovations without increasing overall expenses. Review collected by and hosted on G2.com.

I find Mews incredibly useful for managing all of our reservations and rates, which is significant for driving revenue. It's fantastic that it connects with so many distribution systems, enhancing our network and helping us earn more room revenue. Mews is the most comprehensive and easiest system to use for integrating with distribution systems, thanks to their ever-expanding Mews marketplace, which always offers something new. I really enjoy the Mews community where I can engage with other users, staff, and product managers working on enhancements. Plus, their convention in Amsterdam, which I attended, was great. The setup process was easy with a product manager guiding us, and everything was done online, involving many different teams worldwide. Review collected by and hosted on G2.com.

With the management landscape constantly evolving, especially with many new AI tools coming online, having messaging integrated into Mews would be a great enhancement. This has been a pain point as many people contact hotels via different platforms. An omnichannel integrated into Mews would be quite beneficial, and we are looking forward to that feature. Review collected by and hosted on G2.com.