Messangi Pros and Cons

The best of Messangi is how it brings all communication channels—like SMS, WhatsApp, and RCS—together in one easy-to-use platform. This makes it simple to reach my customers in the way we prefer, with messages that feel personal and relevant. The platform is also flexible, so it can grow with our business, and it offers helpful insights to improve our communication efforts. The team of customer support is always available to helps with any problems or doubts. Review collected by and hosted on G2.com.

Truly, there's nothing I would say I dislike about Messangi. It’s a usefyll, ease of integration and implementation platform that meets all my communication needs effectively Review collected by and hosted on G2.com.

The best thing about this easy-to-use platform is its number of functional solutions. The list is long, from contact management, the easy integration to our contacts base, live chat, and the creation of chatbots; it allows me to unify communication channels and analyze with reports how my campaigns have performed. All of this increases the company's performance due to the streamlining of communication between customers and the company, making it an optimal and effective process. Review collected by and hosted on G2.com.

I am totally satisfied with the service they have provided me, I don' have any kind a issue. Review collected by and hosted on G2.com.

To find reliable SMS Gateway partner these days, it is a real challenge. Especially partner that can be reliable and inovative in this industry.

Since the begining Messangi has been a bridge that connects all communication gaps in so unique locations that no other provider even offers as service. Exactly that ability which granted extending our Qtrac application services to areas in the world, where other companies hesitate to tread, has been nothing short of remarkable.

With Messangi's help we entered into markets that were previously inaccessible. That meant big expand and diverse demographics for our Qtrac application.

What is also impresive is their dedication to address every challenge that we encounter. Their support team is remarkable and their fast responsivnes gives us peace of mind, every time when new challenge might be encountered. We have succesfully integraded into both versions of our platform, as well as individual API integrations like WhatsApp.

Believe it or not, Messangi and their Whatsapp integration was one of the reasons to expand to that option for our overseas customers.

Couple of main bullet points that I would like to express:

1. amazing and reliable service, with coverage in countries where no other competitor can even dream imagine.

2. amazing support team! Grisel and team! thank you for all you do for us!

3. smooth and easy API integrations!

We are highly recommending Messangi for your SMS communication needs! Review collected by and hosted on G2.com.

There is nothing to dislike about messangi. Maybe small recommendation instead. The reporting pages can get better and more granual. For example, it would be nice to see usage per phone number directly in the dashboards. At this moment this is achiavable but you have to play with the raw data logo file into an excel. Review collected by and hosted on G2.com.

What stands out most about Messangi is its ability to seamlessly integrate multiple communication channels into a single platform, enabling a highly personalized and efficient customer engagement experience. The feature that impresses me the most is the live chat software, particularly its capacity to quickly respond to customer inquiries and the smooth transition it facilitates to live chat agents when needed. This enhances the customer support process and significantly reduces the workload on customer service teams by automating initial interactions and intelligently routing more complex queries to human agents. Review collected by and hosted on G2.com.

It's been smooth integration using their platform, and it does everything I need for customer support without any hassle. Review collected by and hosted on G2.com.

With its message delivery and personalization capability, the platform empowers me to communicate efficiently with my entire database, tailoring messages in a way that feels personal and relevant to each recipient. Scalability is another valuable aspect; it scales to accommodate increased volumes without compromising performance or reliability. Additionally, I don't have to worry about infrastructure limitations. Review collected by and hosted on G2.com.

There's genuinely not much to mention, the platform's IT infrastructure is top-notch, ensuring reliable and efficient message delivery without any hitches. Review collected by and hosted on G2.com.

What I appreciate most about Messangi is its robust and intuitive customer engagement platform. It offers a seamless integration of various communication channels, such as SMS, WhatsApp, and more, which allows for a more cohesive and effective customer interaction strategy. The platform's user-friendly interface makes it easy to navigate and manage campaigns, even for those who are not tech-savvy. Review collected by and hosted on G2.com.

As for the aspects of Messangi that I might find less favorable, honestly, I'm quite satisfied with the platform as it stands. It effectively meets my needs for customer engagement and communication. Review collected by and hosted on G2.com.

Ultimately, their platform is quite comprehensive and easy to use. Review collected by and hosted on G2.com.

In the performance report summary, I cannot see the date and time it was sent, only the date it was scheduled is visible. I would like to be able to filter in that section the shipments that are made and not just by the date of sending. Review collected by and hosted on G2.com.

The Support team is very pleasant, willing and knowledgeable to assist me within minutes of being contacted. Whether it is day or night, any day of the week even on holidays, I find that the team is flexible and is concerned about my resolutions being provided in a timely manner. Review collected by and hosted on G2.com.

I have not identified any downside using Messangi so far, they have met and exceeded my expectations. Review collected by and hosted on G2.com.

The platform's seamless integration with WhatsApp and its high deliverability rates stand out, ensuring my messages reach a broad audience effectively. I appreciate the user-friendly interface, which makes campaign management straightforward. The personalization options are a significant plus, allowing me to tailor messages to different audience segments Review collected by and hosted on G2.com.

Nothing significant, the platform meets my needs effectively Review collected by and hosted on G2.com.

Their team is fast, friendly, and professional. Their solution is very flexible. I have worked with them on two different projects for two different clients/accounts and everything went very smoothly. Review collected by and hosted on G2.com.

I don't have any specific negative feedback Review collected by and hosted on G2.com.