Merren Customer Survey Platform Pros and Cons

We recently started using Merren to gather feedback from our customers, and it’s been working really well. Setting up surveys is simple, and the customization options make it easy to tailor questions to our needs. One feature that stands out is being able to share surveys directly on WhatsApp—it’s convenient for our customers, and we’ve definitely seen an improvement in response rates. It’s saving us time, and we’re getting valuable insights more quickly. Review collected by and hosted on G2.com.

We recomend for more template options to make available. Review collected by and hosted on G2.com.

One thing that genuinely impresses me about Merren.io is its flexibility. It's like they’ve covered all bases for reaching customers—whether it's on WhatsApp, SMS, or even Messenger, it’s like your feedback system is going where your customers are, which just feels more natural. The interface pulls together survey responses into one streamlined dashboard, making it easy to get a quick overview of customer sentiment without hopping between platforms. This integration makes the experience feel cohesive and saves time, allowing me to be more in tune with customer needs without getting bogged down by the usual setup headaches. Review collected by and hosted on G2.com.

Tool has multiple features and we are yet to discover all. I would love more customised templates in the tool. Review collected by and hosted on G2.com.

At least once a month, I collect testimonials, feedback, and ratings, from my clients to understand where they're at. Merren helps me make sense of this data with immediate insights and analysis. It can also set up automated surveys to streamline the customer feedback collection. I want to give a special shout out to the support team who are very quick to respond to queries. Review collected by and hosted on G2.com.

There's nothing really I dislike about Merren so far because it allows me to do everything I want. I only wish there was a self-serve white labelling WA bot, so I didn't have to reach out to the Merren team every time. Review collected by and hosted on G2.com.

I used the AI powered survey template. I could create a survey in a few clicks. You might want to customize it on the dashboard. During the editing process, there are prompt for other questions. This is very helpful for me. However, the entire process is very simple. It avoids a lot of cognitive load on me. Review collected by and hosted on G2.com.

You cannot edit the templates once it is published. You have to start afresh. Review collected by and hosted on G2.com.

Who knew feedback could be this easy? Merren lets you survey customers on familiar apps like WhatsApp, with skyrocketing response rates. Building surveys are a breeze, and the real-time data helps me understand customer needs instantly. Review collected by and hosted on G2.com.

I like Merren for WhatsApp surveys, although there are sometimes restrictions. It might not be as effective as some specialised survey tools for complex surveys, and it might miss people who don't utilize it. Review collected by and hosted on G2.com.

Firstly, the UI is very simple to comprehend. You can create surveys from scratch, ask the AI for an instant survey or simply choose from their templates. The speed at which you can deploy a survey is commendable. Secondly, the team is very responsive when we needed help. It is affordable on the price point as well if you have a larger database to cater to. Review collected by and hosted on G2.com.

1. the translations can be problematic. You have to manually check if its correct.

2. I think Merren can implement a function where you can invite other team members to view the dashboard. Review collected by and hosted on G2.com.

While using Merren initially, I discovered that people are more receptive to Merren surveys. I used the dyamic email feature and I got more response rate over the dashboard. This is a big win. Review collected by and hosted on G2.com.

I had a minor navigation issue but it was ok with multiple use Review collected by and hosted on G2.com.

We have had issues with our response rate. Merren solves this problem with ease. You can utilize dyamic emails, WhatsApp and messenger to get a high survey response rate. Our customers are comfortable with this approach. It's a win win Review collected by and hosted on G2.com.

Currently satisfied with Merren's offerings. I have no dislikes to point out. Review collected by and hosted on G2.com.

After using this software, I want to share two main highlights:

1. Merren has the AI-powered survey builder. It can create instant and engaging surveys in a few clicks.

2. We customized the AI survey template and published it among our customers. We got really high completion rates.

We were also looking for a multilingual translation feature. Merren has the automated translation feature for surveys. Now that was a bonus! Review collected by and hosted on G2.com.

You might want to double check on the automatic language translation feature. It requires some manual cleaning sometimes. That is still way better than manually translating surveys from scratch. Review collected by and hosted on G2.com.

Merren has plenty of templates organized by industies and research objective. You can customize the forms plus create translations for each campaign. Scheduling is also a great way to conduct your campaigns and collect responses on the dashboard. Review collected by and hosted on G2.com.

The translations are close to perfect. However I suggest you manually check each question to avoid confusions. Review collected by and hosted on G2.com.