# Merren Customer Survey Platform Reviews **Vendor:** Merren **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 28 ## About Merren Customer Survey Platform Merren is now an AI-Led Customer Research Platform that brings speed, scale, and depth to customer insights. At its core is Maya, our AI interviewer runs in-depth conversations that feel human over chat or voice. Maya conducts interviews across languages and time zones, at a scale. Maya designs instant discussion guides, runs multilingual interviews and analyzes responses. Within hours, you receive transcripts, themes, sentiment, and audio or video snippets. Empower researchers and marketers to make smarter product and marketing decisions, faster. Maya doesn’t replace human researchers; she augments them. Maya is launching in early access and we’d love your feedback. ## Merren Customer Survey Platform Pros & Cons **What users like:** - Users value the **user-friendly features** of Merren, enhancing engagement and streamlining survey processes for better insights. (3 reviews) - Users appreciate the **ease of use** of the Merren Customer Survey Platform, enabling better engagement and quicker insights. (2 reviews) - Users appreciate the **ease of survey creation** with Merren, enhancing engagement and response rates significantly. (2 reviews) - Users appreciate the **time-saving features** of Merren, allowing quick insights and efficient customer feedback collection. (2 reviews) - Users appreciate the **customer insights** provided by Merren, effectively improving response rates and saving time. (1 reviews) - Users appreciate the **customization options** of Merren, enabling tailored surveys that meet specific needs and enhance feedback quality. (1 reviews) - Users highlight the **easy setup** of Merren, allowing for quick survey creation and customization without hassle. (1 reviews) - Easy Sharing (1 reviews) - Engagement (1 reviews) - Feature Development (1 reviews) **What users dislike:** - Users desire more **template options** to enhance customization and overall user experience with the platform. (2 reviews) - Users desire **more customized templates** in the Merren Customer Survey Platform to enhance their experience and usability. (1 reviews) ## Merren Customer Survey Platform Reviews ### 1. Improved Response Rate on Feedback Forms **Rating:** 4.5/5.0 stars **Reviewed by:** Rutuja M. | Executive Assistant , Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Merren Customer Survey Platform?** We recently started using Merren to gather feedback from our customers, and it’s been working really well. Setting up surveys is simple, and the customization options make it easy to tailor questions to our needs. One feature that stands out is being able to share surveys directly on WhatsApp—it’s convenient for our customers, and we’ve definitely seen an improvement in response rates. It’s saving us time, and we’re getting valuable insights more quickly. **What do you dislike about Merren Customer Survey Platform?** We recomend for more template options to make available. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Collecting feedbck fromcustomers is such a headech, they never share feedback. Always took long time to check mails and cilikng on link in mail to provide detailed feedback, it was time cosuming for them. But Merren helped us to create feedback forms and surveys with customised templates ans share it with our customers on quick platforms like whatsapp. Now we are receing more responces tham previous. Also their Dashboard is really easy to analyse the all responces at once. ### 2. Real-Time Customer Insights Made Easy with Merren.io **Rating:** 5.0/5.0 stars **Reviewed by:** Joe B. | CPO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2024 **What do you like best about Merren Customer Survey Platform?** One thing that genuinely impresses me about Merren.io is its flexibility. It's like they’ve covered all bases for reaching customers—whether it's on WhatsApp, SMS, or even Messenger, it’s like your feedback system is going where your customers are, which just feels more natural. The interface pulls together survey responses into one streamlined dashboard, making it easy to get a quick overview of customer sentiment without hopping between platforms. This integration makes the experience feel cohesive and saves time, allowing me to be more in tune with customer needs without getting bogged down by the usual setup headaches. **What do you dislike about Merren Customer Survey Platform?** Tool has multiple features and we are yet to discover all. I would love more customised templates in the tool. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Before using Merren, gathering customer feedback felt like a task that required a lot of back and forth, not to mention managing different survey tools separately. Now, Merren.io brings it all under one roof. I can check metrics like NPS or CSAT in real time, which means I get instant insights on what’s working and where there’s room for improvement. Having this clear view helps me prioritize changes that make an immediate impact, freeing up time to focus on strategy rather than the logistics of feedback collection. ### 3. Merren just keeps getting better and better **Rating:** 5.0/5.0 stars **Reviewed by:** Akshita S. | Content Writer and Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Merren Customer Survey Platform?** At least once a month, I collect testimonials, feedback, and ratings, from my clients to understand where they're at. Merren helps me make sense of this data with immediate insights and analysis. It can also set up automated surveys to streamline the customer feedback collection. I want to give a special shout out to the support team who are very quick to respond to queries. **What do you dislike about Merren Customer Survey Platform?** There's nothing really I dislike about Merren so far because it allows me to do everything I want. I only wish there was a self-serve white labelling WA bot, so I didn't have to reach out to the Merren team every time. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Merren is helping me quickly gather and organize customer feedback information for analysis. We've found it way more efficient than creating a custom solution and navigating integration problems. Using a proven solution has been faster and more effective. The best part is that I can deploy surveys on multiple platforms and languages to understand by customers better. ### 4. Merren's instant AI survey is a great feature! **Rating:** 5.0/5.0 stars **Reviewed by:** Janice G. | Customer Service Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Merren Customer Survey Platform?** I used the AI powered survey template. I could create a survey in a few clicks. You might want to customize it on the dashboard. During the editing process, there are prompt for other questions. This is very helpful for me. However, the entire process is very simple. It avoids a lot of cognitive load on me. **What do you dislike about Merren Customer Survey Platform?** You cannot edit the templates once it is published. You have to start afresh. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Due to a lack of time, I can access instant surveys. All I have to do it edit as per the research goals. This is a better alternative to creating questions from scratch. I see myself using Merren for a long time. ### 5. Merren: Streamlined CX with User-Friendly Surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Jenis K. | Product Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2024 **What do you like best about Merren Customer Survey Platform?** Who knew feedback could be this easy? Merren lets you survey customers on familiar apps like WhatsApp, with skyrocketing response rates. Building surveys are a breeze, and the real-time data helps me understand customer needs instantly. **What do you dislike about Merren Customer Survey Platform?** I like Merren for WhatsApp surveys, although there are sometimes restrictions. It might not be as effective as some specialised survey tools for complex surveys, and it might miss people who don't utilize it. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** When you use Merren to conduct a survey, you'll get more responses from customers who are already on WhatsApp. Additionally, it's quite simple to create surveys and examine results right away. Merren lets you listen and make changes faster so you can stop waiting around to understand what your clients want. ### 6. The Merren team has made customer data accessible for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Shreya C. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Merren Customer Survey Platform?** Firstly, the UI is very simple to comprehend. You can create surveys from scratch, ask the AI for an instant survey or simply choose from their templates. The speed at which you can deploy a survey is commendable. Secondly, the team is very responsive when we needed help. It is affordable on the price point as well if you have a larger database to cater to. **What do you dislike about Merren Customer Survey Platform?** 1. the translations can be problematic. You have to manually check if its correct. 2. I think Merren can implement a function where you can invite other team members to view the dashboard. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** We are looking to implement it in the long term. Merren offers exactly all the functions you can use in the market. Most of the work is already done, you just have to implement it as per your goals. With a little improvements, we can see ourselves implemting Merren's functions in the long term. ### 7. Merren has solved the issue of low survey response rates. **Rating:** 5.0/5.0 stars **Reviewed by:** Greg K. | Website Lead, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Merren Customer Survey Platform?** While using Merren initially, I discovered that people are more receptive to Merren surveys. I used the dyamic email feature and I got more response rate over the dashboard. This is a big win. **What do you dislike about Merren Customer Survey Platform?** I had a minor navigation issue but it was ok with multiple use **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Low survey response rate is a problem. Merren has come up with interactive platforms like messenger and dynamic emails. People are more receptive to this feature and hence the high response rate. ### 8. Unlock high response rate with Merren. **Rating:** 4.5/5.0 stars **Reviewed by:** Prajwal S. | AI Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2024 **What do you like best about Merren Customer Survey Platform?** We have had issues with our response rate. Merren solves this problem with ease. You can utilize dyamic emails, WhatsApp and messenger to get a high survey response rate. Our customers are comfortable with this approach. It's a win win **What do you dislike about Merren Customer Survey Platform?** Currently satisfied with Merren's offerings. I have no dislikes to point out. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** We have moved away from traditional ways of creating surveys. Merren comes with a huge potential- high response rate. Thanks to the messenger surveys, people are more receptive towards answering feedback forms. We will continue with this route. ### 9. Overcoming issues of low survey fill rates. Automated translation was a bonus! **Rating:** 5.0/5.0 stars **Reviewed by:** Manashi D. | Director of Marketing, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Merren Customer Survey Platform?** After using this software, I want to share two main highlights: 1. Merren has the AI-powered survey builder. It can create instant and engaging surveys in a few clicks. 2. We customized the AI survey template and published it among our customers. We got really high completion rates. We were also looking for a multilingual translation feature. Merren has the automated translation feature for surveys. Now that was a bonus! **What do you dislike about Merren Customer Survey Platform?** You might want to double check on the automatic language translation feature. It requires some manual cleaning sometimes. That is still way better than manually translating surveys from scratch. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Slow customer feedback feels like a dead-end sometimes. However to my delight, Merren offers a more interactive way of collecting feedback from our customers. They have user-friendly survey options like Facebook messenger, WhatsApp etc. Finally someone has addressed the challenge of slow customer feedback! ### 10. Merren is user friendly for any CX professional **Rating:** 4.5/5.0 stars **Reviewed by:** Rojith R. | Software Developer Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Merren Customer Survey Platform?** Merren has plenty of templates organized by industies and research objective. You can customize the forms plus create translations for each campaign. Scheduling is also a great way to conduct your campaigns and collect responses on the dashboard. **What do you dislike about Merren Customer Survey Platform?** The translations are close to perfect. However I suggest you manually check each question to avoid confusions. **What problems is Merren Customer Survey Platform solving and how is that benefiting you?** Merren has a real time response solution. You can filter out survey results as per your needs. The dashboard can showcase all your data (including multimedia responses as well). - [View Merren Customer Survey Platform pricing details and edition comparison](https://www.g2.com/products/merren-customer-survey-platform/reviews/merren-customer-survey-platform-review-9829240?section=pricing&secure%5Bexpires_at%5D=2026-05-29+21%3A19%3A34+-0500&secure%5Bsession_id%5D=a287930f-b977-46f3-a8a5-f8abf1065e05&secure%5Btoken%5D=8b57da3ba2d966c9b6160cdf10307b940c5ced77a762d1c1f62e78afa565d7e1&format=llm_user) ## Merren Customer Survey Platform Features **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **System Management** - Security - System Monitoring **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top Merren Customer Survey Platform Alternatives - [SketchWow](https://www.g2.com/products/sketchwow/reviews) - 4.8/5.0 (353 reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - 4.5/5.0 (914 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews)