Merren Customer Survey Platform Features
What are the features of Merren Customer Survey Platform?
Survey Management
- Survey Builder
- Question Types
- Templates
- Survey Distribution
Survey Customization
- Branching/Skip Logic
- Branding
- Multimedia Support
- Multilingual Surveys
Survey Insights
- Reporting & Analytics
- BI Tools Integration
- Data Exporting
- Permissions
Top Rated Merren Customer Survey Platform Alternatives
Merren Customer Survey Platform Categories on G2
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Survey Management
Brand Design Consistency | Creates feedback forms that are consistent with the design of the site. | Not enough data | |
Survey Deployment | Supports the creation and deployment of different survey types on different channels or devices. | Not enough data | |
Feedback Collection | Solicits, captures, and centralizes feedback from both structured and unstructured sources. | Not enough data | |
Device Responsiveness | Allows designs to adapt automatically to the device that users access the survey or software. | Not enough data | |
Survey Builder | Based on 12 Merren Customer Survey Platform reviews. Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor | 94% (Based on 12 reviews) | |
Question Types | Based on 12 Merren Customer Survey Platform reviews. Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings | 90% (Based on 12 reviews) | |
Templates | Based on 12 Merren Customer Survey Platform reviews. Offers pre-built templates for creating surveys with different audiences or use cases | 90% (Based on 12 reviews) | |
Survey Distribution | As reported in 12 Merren Customer Survey Platform reviews. Provides tools for distributing surveys through email, SMS, social media, etc. | 94% (Based on 12 reviews) |
Process Management
Feedback Aggregation | Aggregates feedback and transforms feedback into actionable insights. | Not enough data | |
Trigger Alerts | Triggers creation of a new case after customer leaves feedback. | Not enough data | |
Real-Time Analysis | Analyze collected feedback near or in real-time. | Not enough data | |
Real-Time Action | Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. | Not enough data |
System Management
Security | Provides a secure and compliant system. | Not enough data | |
System Monitoring | Continually inspects, audits, and monitors system to keep it up to date. | Not enough data |
Platform Basics
Templates | Provide templates for customer journey mapping to jumpstart the process. | Not enough data | |
Exporting | Ability to export customer journey maps in a variety of formats to present and analyze. | Not enough data | |
Multi-user Access and Collaboration | Allow team members to invite others to collaborate on journey maps and make direct changes. | Not enough data | |
Multiple Personas | Provide the ability to compare the experiences of multiple personas in one journey map. | Not enough data | |
Data Analytics | Ability to integrate with cross-channel, real-time data analytics to power customer journey map creation. | Not enough data |
Survey Customization
Branching/Skip Logic | Helps create more intelligent surveys based on respondent's actions and answers This feature was mentioned in 12 Merren Customer Survey Platform reviews. | 93% (Based on 12 reviews) | |
Branding | Based on 12 Merren Customer Survey Platform reviews. Allows users to customize survey colors, logos, and URLs to match company branding | 90% (Based on 12 reviews) | |
Multimedia Support | As reported in 12 Merren Customer Survey Platform reviews. Ability to embed videos, photos, or other rich media | 96% (Based on 12 reviews) | |
Multilingual Surveys | As reported in 12 Merren Customer Survey Platform reviews. Allows for creation of surveys in different languages and advanced survey translation | 93% (Based on 12 reviews) |
Survey Insights
Reporting & Analytics | As reported in 12 Merren Customer Survey Platform reviews. Provides tools to visualize and analyze data | 93% (Based on 12 reviews) | |
BI Tools Integration | Based on 12 Merren Customer Survey Platform reviews. Allows integration with third -party reporting and business intelligence applications | 94% (Based on 12 reviews) | |
Data Exporting | Allows users to export reports from the product into an .xsl, .csv, or .pdf file This feature was mentioned in 12 Merren Customer Survey Platform reviews. | 90% (Based on 12 reviews) | |
Permissions | Allows administrators to set permissions on viewing, filtering, or sharing survey results This feature was mentioned in 11 Merren Customer Survey Platform reviews. | 91% (Based on 11 reviews) |
