Merren Customer Survey Platform Pros and Cons

The entire set up right from the sign up to dashboard access was easy. Additionally, we saved a lot of time and effort after using Merren. We could automate the CX dashboards. Our executives can now easily view dashboard insights at any point of time. We could also access all the real-time customer insights. Review collected by and hosted on G2.com.

Merren offers a 14 day free trial. I feel that this trial period is too short to explore all their features Review collected by and hosted on G2.com.

I was going through the Merren software to use its features. I was only using the trial version. I could create a few messenger and email surveys in a few clicks. You can replicate the feedback forms and create a survey for different channel. Interesting enough, the chatbot is equally fast. Review collected by and hosted on G2.com.

The trial version has limited usage. One cannot access all the functions in the free version. Review collected by and hosted on G2.com.

This tool allowed more users to respond and engage with our surveys. Dashboard was very good. Review collected by and hosted on G2.com.

I am happy with the product at the moment. Review collected by and hosted on G2.com.

Our product development team is highly reliant on user feedback.

I used Merren to collect user feedback.

We got real-time data and analyzed it for immediate insights.

With the help of swift customer feedback, our product development team could work on rapid developments and product upgrades. Review collected by and hosted on G2.com.

I faced some issues like creating a white labelled WhatsApp bot that was not automated. I reached out to the support team for assistance. They were really helpful and helped me with a new bot within a day

Meanwhile, I could use Merren WhatsApp bot to run my survey Review collected by and hosted on G2.com.

We were looking for a multichannel survey platform and Merren perfectly fit the bill. Merren has a commendable multichannel survey capability. We liked the shift from a single-channel web form to other engaging platforms. We utilized the AMP emails, chatbots and Whatsapp surveys and witnessed a high response rate from our customers. Review collected by and hosted on G2.com.

Moving from one web form to the other was a bit of a hassle. The transition from an existing web form to another platform could be smoother. Review collected by and hosted on G2.com.

It was exciting to know that Merren's AI survey builder can create instant surveys in a few clicks. You can visit the dashboard and customize the questions or format. One can choose from any survey channel. The whole step is seamless. Review collected by and hosted on G2.com.

You can get caught up with a slight learning curve. However, their team is very helpful. Review collected by and hosted on G2.com.

The interface is easy to understand and navigate. Most of th tasks can be done in a few clicks. Additionally, there are plenty of templates to choose from. Customizable with translation options. Review collected by and hosted on G2.com.

Once you choose translation settings, you cannot edit it after your survey is published. Review collected by and hosted on G2.com.

I want to mention the best bit of using Merren:

>> Merren offers the ease of deploying surveys across various channels. Social media platforms, emails and chatbots.

>> Due to its multichannel approach, we can gather comprehensive customer insights. Review collected by and hosted on G2.com.

One suggestion I will make to the Merren team is that, users can benefit if they could help by reaching out to the survey’s target audience for responses Review collected by and hosted on G2.com.

Merren has many conversational survey templates. I could customize it as per requirements. It was easy to see why responses were pouring in. To add on, WhatsApp survey is very easy to create in a few clicks. Review collected by and hosted on G2.com.

I am still exploring the product. I have no dislikes. I am satisfied. Review collected by and hosted on G2.com.

1. The support team was quick to help me set up my account and explain how simple it is to

operate Merren.

2. You can schedule reminders and surveys for your customers in case they miss it in the first

round.

3. The free trial gives you enough space to explore the platform. Review collected by and hosted on G2.com.

Nothing specific. I am happy with the product. Review collected by and hosted on G2.com.