Mercury xRM Pros and Cons

What I like most about Mercury is the ease of use; the functionality of this application makes it a breeze for me to process placements in the best, most effective ways possible. I utilize Mercury on a daily basis, so it is important for the information I'm viewing to be clear and effecient in holding all of our placement/client information. My company has only been using Mercury for about 6-8 months in the USA and the transition to using Mercury was amazing, we were well instructed on how to use Mercury and how to assess issues and find resolutions for issues we might encounter. Review collected by and hosted on G2.com.

There honestly isn't anything I have encountered to date that causes me to dislike anything about Mercury. Review collected by and hosted on G2.com.

Mercury's greatest strength is its intuitive set up, based on Dynamics, it feels logical to users and reduces some of the pressures on teaching people how to use the system.

The system has amazing reporting functionality making it great for managers. The intergration with PowerBI allows for rich analysis.

The system also has great searching capabilities.

The platform also has several useful external integrations. Review collected by and hosted on G2.com.

Mercury is very different (better) from other CRMs, implementation went well but we have had some resistance to users more used to other systems.

Overall our experience has been very positive. Review collected by and hosted on G2.com.

Mercury is a very powerful platform which can be tweaked and modified to suit your individual businesses needs. Some of my favorite features:

- Setting up pinned / saved searches which automatically update (for example you could set a list of clients that have not been spoken to in 60 days and it will keep it fresh)

- Direct integration to Office 365 so the emails come from your inbox and everything is tracked automatically through Dynamics

- Personal / Team dashboards for you to focus, get an overview of your pipeline and stats Review collected by and hosted on G2.com.

I don't think that Mercury is as easy to use as other platforms which we tested, even though it has the most features, most people either don't know about them or how to use it properly - I would love to see in future revisions for it to focus on simplicity and a more visually appealing user interface. Not being able to drag and drop CVs / resumes, boolean search everywhere, or update records directly from Outlook are also big missing features. Review collected by and hosted on G2.com.

We've been using Mercury to log candidate profiles for our searches. The interface of Mercury is customizable and helps us decide the field appearing at the selection of options. Candidate tracking is one of the features that makes it easy to use with a wide range of parameters that we can add to a candidate profile. It's smooth integration with resume parsing software makes it easy to auto-fill all other fields without extra efforts. Review collected by and hosted on G2.com.

Lack of completeness when it comes to post-interview stages, background screening, reference checks, interview tracking are some of the options missing from Mercury. Interview scheduling is more difficult to do than other databases. Review collected by and hosted on G2.com.