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The platform was easy to navigate. I had no issues with reaching customer care when I needed to. Review collected by and hosted on G2.com.
I can't say that I did not like anything about MedEvolve. Review collected by and hosted on G2.com.
16 out of 17 Total Reviews for MedEvolve
Overall Review Sentiment for MedEvolve
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Program is straight forward and user friendly for most billing needs. Program is well designed and they are always coming up with ways to make billing easier. They appreciate their clients and welcome input. Always quick to respond to questions and problems. The system easily integrates with our EMR program. Electronic payments and ERA's are easy to post. Review collected by and hosted on G2.com.
Still somewhat complicated to build some reports. A recent update slowed things down for users. Review collected by and hosted on G2.com.
My favorite thing about MedEvolve is the Customer Service team. Most times, my issues are resolved in one call or email. In a busy office, this is a valuable time safer.
The ease of learning the software is another big win for a new employee. My new team members were able to hit the ground running with minimal downtime. Review collected by and hosted on G2.com.
My office had already been using MedEvolve for over 10 years prior to my joining them. I believe we are underutilizing the program. The biggest downside is I don't know what I don't know.
Also, I would like more training on how to build out the reports that I need. Review collected by and hosted on G2.com.
The program itself is great, we don't have issues with running the program, it's easy to navigate and overall an easy program to teach and learn. Medevolve has many features and the analytics available to us is vast. The best thing about Medevolve though is their customer service. Any question we have we are met with a timely and positive response, everyone who we have encountered at Medevolve is very nice and very helpful. Review collected by and hosted on G2.com.
There really isn't anything to dislike. The program itself is easy to use and teach and the company is amazing. Review collected by and hosted on G2.com.
MedEvolve is pretty user friendly offering more and more as the user learns may of the very useful features within the program Review collected by and hosted on G2.com.
Crashes.... never used to happen up until 2 years ago! Review collected by and hosted on G2.com.
POSTING CHECKS AND MAKING APPOINTMENTS IS AS EASY AS 1 2 3. ENTER A NAME, ADD A FEW DETAILS AND YOU ARE DONE. POSTING IS AS EASY AS CLICKING ON THE CHECK TELL IT TO POST DONE REPORTS ARE EASY TO USE JUST TELL IT WHAT YOU WANT DONE WE USE THE FEATURES OF POSTING CHECKS AND ENTERING CLAIMS EVERYDAY AND IT HAS YET TO GO DOWN FOR A LONG LENGTH OF TIME. Review collected by and hosted on G2.com.
THERE REALLY IS NOTHING TO DISLIKE IF THERE IS A PROBLEM THEY ARE REAL QUICK TO FIX IT. Review collected by and hosted on G2.com.
The customer support staff is amazing. They really seem to care and want to help you. We never feel put out by asking questions or asking for help. Review collected by and hosted on G2.com.
There is nothing that is wrong with MedEvolve. Review collected by and hosted on G2.com.
MedEvolve is a great company. I like on how easy it is to create appointments and schedules. How easy it is to find accounting answers to questions we may have. Data mining is useful to create reports needed. Review collected by and hosted on G2.com.
The thing I do not like about MedEvolve is that I can't pick up the phone and ask a question. I can email them but it usually take over 48 hrs to receive a reply. Trying to balance at the end of the day or the next day is impossible. Data mining is great for reporting but if all is not found there, I have to request a custom report and I can't add to this like in Data mining. Review collected by and hosted on G2.com.
MedEvolve organizes workflows at all levels. For the staff, we are able to organize their follow up worklists in a manner that is meaningful and easily reassign as needed. The tasking function streamlines the communication with other departments. Our Business Office leadership team is able to easily monitor productivity and how the collectors are working the accounts. This helps with providing feedback and support as needed to escalate the team. Review collected by and hosted on G2.com.
We are still early in our relationship with MedEvolve. The implementation has been a little bumpy but we are working through it. Review collected by and hosted on G2.com.
