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4.4 out of 5
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Medallia Concierge
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Communication is Key!
15 out of 16 Total Reviews for Medallia Concierge
4.6 out of 5
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Overall Review Sentiment for Medallia Concierge
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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UA
Verified User in Accounting
Small-Business(50 or fewer emp.)
What do you like best about Medallia Concierge?
I like that simple questions and answers can be given and received through Medallia. It saves the time that a phone call takes. Review collected by and hosted on G2.com.
What do you dislike about Medallia Concierge?
I have not seen any downsides to Medallia, so far. It provides a great way to communicate with clients without calling them. Review collected by and hosted on G2.com.
RL
Ruby L.
Mid-Market(51-1000 emp.)
What do you like best about Medallia Concierge?
Easy, quick communication with guests and owners. Review collected by and hosted on G2.com.
What do you dislike about Medallia Concierge?
Bogs down and is slow to respond at times and you have to wait for your message to actually send. Review collected by and hosted on G2.com.
CN
Cassie N.
Paralegal
Small-Business(50 or fewer emp.)
What do you like best about Medallia Concierge?
Zingle makes it easy to communicate with claimants via text message. We can use one phone number to text our clients, and we are able to assign clients to different caseworkers. Having one number makes it easier for everyone to collaborate and help each other, since we all have the same access. Review collected by and hosted on G2.com.
What do you dislike about Medallia Concierge?
The only thing I would suggest is to make adding/deleting contacts easier. Review collected by and hosted on G2.com.
AM
Aurora M.
Law Student
Small-Business(50 or fewer emp.)
What do you like best about Medallia Concierge?
The website is easy to navigate. I do not believe that I have ever experienced any glitches. Review collected by and hosted on G2.com.
What do you dislike about Medallia Concierge?
The iPhone app is not as quick as the web browser, and similarly is not as quick as other iPhone apps, so I image it has something to do with the Zingle software. Review collected by and hosted on G2.com.
MB
Meaghan B.
Paralegal
Small-Business(50 or fewer emp.)
What do you like best about Medallia Concierge?
It is easy to community with clients and helpful that it allows for writing prompts. Review collected by and hosted on G2.com.
What do you dislike about Medallia Concierge?
The connection of zingle takes forever to load at times. Review collected by and hosted on G2.com.
MY
Maria Y.
Paralegal
Small-Business(50 or fewer emp.)
What do you like best about Medallia Concierge?
I like how Zingle is an all-in-one platform for reaching multiple clients at once. The templates feature also saves us plenty of time as a team. Review collected by and hosted on G2.com.
What do you dislike about Medallia Concierge?
I dislike how you can't change the notification sound. I wish there were multiple options. Review collected by and hosted on G2.com.
AL
Verified User in Legal Services
Small-Business(50 or fewer emp.)
UL
Verified User in Legal Services
Small-Business(50 or fewer emp.)
AE
Verified User in Education Management
Mid-Market(51-1000 emp.)
What do you like best about Medallia Concierge?
The simplicity of the interface. Able to customize for the most unique of situations. Review collected by and hosted on G2.com.
What do you dislike about Medallia Concierge?
Unfortunately they did not integrate with Salesforce when we switched to another CRM so we had to part ways. Review collected by and hosted on G2.com.
UN
Verified User in Non-Profit Organization Management
Small-Business(50 or fewer emp.)
What do you like best about Medallia Concierge?
Zingle provides a good user interface. It looks like your phone and thankfully it's blue and not some hideous color. It's literally like texting from your phone but on your computer. The use of tags and segments is really beneficial too. Review collected by and hosted on G2.com.
What do you dislike about Medallia Concierge?
It is too much like the phone experience. It doesn't allow for filtering inbox A-Z or any other way other than chronologically. The Contacts tab does not allow you to view the conversation history when you click a contact. You have to open up a new tab and go to that inbox. It's very annoying/time-consuming. Also, closing a conversation is so dumb, if you hover over a different contact, it will close that one instead of the one you clicked Close on. Review collected by and hosted on G2.com.
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