Maze Reviews & Product Details

The customer service team is exceptionally responsive and genuinely open to feedback, which makes working with Maze a pleasure. The interface is clean and intuitive, and the tool generally performs well for most testing scenarios. I appreciate their commitment to constantly improving the platform based on user input. Review collected by and hosted on G2.com.

The mobile testing monitoring could use some improvement, particularly when dealing with longer screens. The heatmap functionality becomes less reliable in these scenarios, making it harder to track user interactions accurately. While these issues don't break the tool's core functionality, they can make mobile-specific research analysis more challenging than it needs to be. Review collected by and hosted on G2.com.

I have been using Maze for lst 2 years and I can say Maze is very helpful in getting very useful insights for our product. Maze provide option to hire testing panel members all over the world with different filters like demographics, work history, Domain of work etc which is very helpful in identifying right users for your product. Maze not only provides option to test a developed product but also gives an option to test in the progress figma prototypes. This helps in getting UX insights at the early stage of product development cycle.

I have mainly used session recordings and path testing and I would highly recommend these features for any UX designer to test and get rightful insights for their product in early stage of developement Review collected by and hosted on G2.com.

There are few technical limitations like screen size restriction where you cannot use non responsive products with testers. There is a size limit for window. Also, sometimes the testing panel members are not upto the mark of expectation. Review collected by and hosted on G2.com.

Maze is easy and fun to use, integrates nicely with Figma, and we love the ability to bulk upload our own research participants. The recent addition of interview studies has allowed us to consolidate all of our research projects into a single platform. We use Maze on a weekly basis and can move from identifying a research need to having critical insights in a matter of days when it previously took multiple weeks. Also, the AI features are some of the most effective and helpful I've seen as compared to other software products. Review collected by and hosted on G2.com.

We run into some limitations with the number of recipients we can email surveys to at one time, which means we have to break them up and send in batches. While the research reports are very nice, the capabilites for custom slides are quite limited and the formatting gets wonky. I also really wish there was a way to ignore duplicates when uploading new research participants. Review collected by and hosted on G2.com.

At D360 Bank, we use Maze very frequently, and while Maze provides advanced features, the interface is so intuitive, making it easy for beginners to adopt and use. Maze has it all, from Quantitative Research and prototype usability metrics to Qualitative Research, analysis and reporting! Maze covers the whole spectrum of a research process, even including recruiting participants that fit your target segments. Review collected by and hosted on G2.com.

- Few limitations in their providers' recruiting capabilities, especially when it comes to criteria selection of your audience in specific countries.

- Few limitations in their Interview Study features, lacking more flexibility and control over the analysis and reporting. This is expected as it's still a new product that's evolving at Maze. Review collected by and hosted on G2.com.

-- Can easily see path users collectively took as a series of screens

-- Can easily see heatmaps of user clicks for specific screens

-- Doesn't require testers to install apps or plugins or create accounts just to take a test Review collected by and hosted on G2.com.

-- Noticeably buggy! Including "obvious" bugs that are should have been caught before release, and old bugs that seem to remain there for months. Granted most of these bugs don't break things -- Maze staff is good at responding to critical ones -- but the bugs that do exist can be disappointing. For example, heatmaps sometimes not correctly showing clicks properly

-- Limitations include:

---- Not providing certain commonly expected features (e.g. better built-in counterbalancing for within & between subjects testing i.e. test (A or B, A-B, B-A))

---- Strange quality-of-life limitations (e.g. cannot move Maze studies from one project / folder to another)

---- Scalability issues (e.g. Figma prototypes often need to be specifically optimized or "scaled down" before they can be used in Maze. This process can get a little extreme as designers are forced to figure out how to "make their prototype smaller" and having to take extra time beyond what they expect to do for a study prep)

---- Tester database management that feels bare-bones; you can do what you need if all you care is Maze, but don't expect more Review collected by and hosted on G2.com.

- The platform provides immediate feedback and insights

- Maze allows for easy collaboration with teams.

- Maze integrates with Figma Review collected by and hosted on G2.com.

- Many templates and we don't know in which cases we need to uses it.

- no workshops organization teaching how to use maze and presentation of new features. Review collected by and hosted on G2.com.

The best thing I liked about Maze is the easy integration of Figma prototypes for prototyping testing, user testing. The cumulative responses gathered are easily converted into an excel sheet format, which helps track the data in a much better way. Review collected by and hosted on G2.com.

For people who are not aware or new to Maze, do not have much knowledge about what Maze is and how it works. It is a little difficult for a fresh, new designer to learn how Maze works and functions. Review collected by and hosted on G2.com.

I love the usability of the platform. It's so easy to build a test and review findings. It saves so much time to not have to write out a report but instead to share out what Maze created for us. I also love the types of qual and quant questions that we have access to. It makes for great content and usable findings. Review collected by and hosted on G2.com.

I don't appreciate how prototypes frequently crash for users, especially mobile users. Sometimes a user will go through the test more than once, causing our final number of participants to be inaccurate. I wish Maze allowed for blocks of questions where conditions could take users to a new block. That would allow us to build out better, more detailed tests without overwhelming users. I also wish the reports were easier to edit (change content, order of slides) or if they even gave the option to combine multiple test reports! I tend to go into Adobe Acrobat and do it myself if I need to combine reports, which adds time. Review collected by and hosted on G2.com.

The best use case in my opinion is the prototype testing. It is so easy to implement just by following the steps and uploading a prototype link from Figma. Also, teh recommendations given and teh templates provided help you create full tests in minutes. Review collected by and hosted on G2.com.

If I had to say one bad thing, it would be the loading time of the test by the testers. I have been reported few time that it took so long that testers left the test even before starting it. Review collected by and hosted on G2.com.

Allow any user to easily conduct a remote usability test and that it is compatible with the main design software. Review collected by and hosted on G2.com.

Honestly, there is nothing that I dislike within Maze. Review collected by and hosted on G2.com.