Matterport Reviews & Product Details

So far, not much. The app constantly bugs out and closes on me. Or if I rotate my phone half an inch the project closes and takes me to the main screen. When I go back into the project I have to reset the camera. Review collected by and hosted on G2.com.

I have lost two clients due to their matterport projects failing. One project took 7 days to get looked at by their "senior team" to get fixed. By then the damage was done and we lost our client. I woke up today 7-20-24 to see yet again ANOTHER project has failed. I will be looking into cancelling our subscription and moving to iGUIDE or Kuula. The fact that on this review page it says that "Your review will only be published after it has been reviewed by our team and passed quality checks" means that it most likely will not be published. Review collected by and hosted on G2.com.

The tool is quite nice. Good for real estate. Nice to measure. Review collected by and hosted on G2.com.

Like other reviewers have said, customer service is absolutely abysmal.

I ordered capture services for 2700 sq ft house. They quoted $350 which is high but I like the tool. The technician asked me while out if I wanted basement done too. Sure why not and if you can grab the porch to that's be great. He didn't tell me there would be an extra charge.

Literally WEEKS later they send me an invoice for an extra $175 for the extra areas. If I would have known then I would have said no. I immediately dispute it and call. They next day they run my card WITHOUT my authorization. Absolute crooks.

It's still been weeks and they are "processing" the issue with the "Collections Department"

Seems like I must do the chargeback.

I like the tool but this experience has been so infuriating that it makes me want to drop the service and switch. Review collected by and hosted on G2.com.

I agree that there is no better alternative for VR tours but the customer service is unbelievably slow and incompetent. It took them 30 days to confirm our wire transfer to activate our account after which they billed us for the same inactive 30 day period again. Review collected by and hosted on G2.com.

The answers from the CS team are almost as if by a poorly programmed robot and they kepp sending you around in circles. The names are also ridiculous (TK, Love Good etc) - very unprofessional. Im am definitely looking forward to a better platform in the future. Review collected by and hosted on G2.com.

It adds an extra dimension when you want to showcase a venue and gives a much closer perspective. Review collected by and hosted on G2.com.

Everything has to be done through Matterport and you have to pay for storage. If you use it a lot then that wouldn't be so bad but for us we end up paying for months where we never do anything. It would be nice if they offered a way to store it on your own server. Review collected by and hosted on G2.com.

Matterport is incredible for creating impressive virtual tours that look incredibly professional... fast Matterport software and support is second to none and im seriously impressed with the availability to share completed products with clients Review collected by and hosted on G2.com.

Matterport is a great system but it sadly does work best with its own camera systems to get the full potential. this could be an expensive endeavour for singing use marketing routes. Review collected by and hosted on G2.com.

I like Matterport because it's easy to use and very intuitive and the learning curve is short I like the speed of sewing and capturing they are very easy to use its a great solution and we liked the additional learning material Matterport is very helpful for showing existing space conditions and works great for documentation and information data during construction. Review collected by and hosted on G2.com.

Just some problems in the floor plans, I think it could be improvements and correct the alignment errors that prevent its use on certain occasions. Review collected by and hosted on G2.com.

I like Matterport because it is easy to use because of its features which are very good and also its user interface is good and completely new to learn and it offers understandable design features and unique 3D details and tabulation calcutlation it is excellent and good software. Review collected by and hosted on G2.com.

Its all good but at first it was a bit frsutrating to see that some features were complex and I didnt like how it worked and eventually we got used to it and learned. Review collected by and hosted on G2.com.

What I love about this tool is the ability to share files and the features are flexible and customizable. Matteport is great for mobile, it also offers capture services and I liked the blur feature. Review collected by and hosted on G2.com.

I wish they would improve the property scanning and lower the price a bit. Review collected by and hosted on G2.com.

I like this high-quality software which is great for putting together virtual property tours, I like the learning curve and the basics are picked up quickly. I also like the functionality, it's exactly what we needed, and it's excellent. Review collected by and hosted on G2.com.

The software has its strong points for 3D walkthroughs and makes it very good software, the only problem is that sometimes the images take time to load. Review collected by and hosted on G2.com.

I like Matterport because it's a perfect solution for 3D virtual tours. I like the animation and the texture makes the images nice and gives good animations to the models. Review collected by and hosted on G2.com.

There is nothing I can say that I don't like because it is very good software that doesn't cause any problems. Review collected by and hosted on G2.com.