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45 Matador Reviews
Overall Review Sentiment for Matador
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The fact that clients do not have your number and the mass texting you can use for many departments Review collected by and hosted on G2.com.
When you have a conversation with a client a few days after the original text it starts a new text and Convo. Review collected by and hosted on G2.com.
It is easy for us to contact the client after a delivery, make sure that he knows when his next appointment is! Review collected by and hosted on G2.com.
I don't think there is something missing with matador Review collected by and hosted on G2.com.
The interface is very attractive and easy to use. We have been able to send out SMS broadcasts to clients, which have led to many conversions and sales ultimately. I wish I had Matador integrated into my website years ago, it would have helped me a great deal. It's been very convenient for my staff and the clients to communicate their needs and quickly cater to them efficiently, leading to more sales more rapidly. The support team at Matador is also very responsive and is open to new ideas and implementations which is a big plus! Review collected by and hosted on G2.com.
Media attachments are available but it would be great if we could drag and drop them straight in the message box. Review collected by and hosted on G2.com.
I think the platform itself is easy enough to maneuver, not a huge learning curve, I like that I don't have to have an app. Review collected by and hosted on G2.com.
I just don't think it is effective. It often doesn't kick in quickly enough. It doesn't kick in immediately after I get a lead, and when it usually kicks in is when the client is sitting in my chair. While it's great that it will (supposedly) text my client over and over until they engage, I haven't noticed any of mine actually engage. It just doesn't seem to be any more effective than the platform we are already using. Great concept though. Review collected by and hosted on G2.com.
Love the product and the team is by far the most helpful I have worked with. Everyone is super prompt and helpful when we have questions. Review collected by and hosted on G2.com.
The product is always growing and changing so while there is a bit of a learning curve from time to time, all changes are relevant and help us provide a better serivce. Review collected by and hosted on G2.com.
Love how it is a super easy interface to use. The Automated text setting save an incredible amount of time when comes to making initial contact with customers. I normally have 200-300 leads I am qualifying at a time and Matador was a huge help in ensuring I was able to handle this myself without a team. With all the uses of Matador you can easily have 1 full time person tackle the job of a small BDC department. The Matador team is also amazing to deal with. Review collected by and hosted on G2.com.
The platform is always growing. So things that I was not a fan of were quickly updated, changed or added when I would contact the Development team in regard to it. So nothing bad to say. Review collected by and hosted on G2.com.
Matador has helped our brand manage the leads we received from Facebook with their Facebook integration. Now, we can chat we customers directly on our platform and see the conversations our customers have with our agents. It is much more efficient this way. Review collected by and hosted on G2.com.
I wish we could integrate other social media for lead management (instagram). Review collected by and hosted on G2.com.
