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Matador is very user-friendly and easy for staff to use. I have had tools that seemed good, but our staff never used it. Matador is plug and play and our entire staff used it right away without any issues. The Matador customer support team helped us get setup and is always available for any questions or needs. Review collected by and hosted on G2.com.
There are no dislikes for this tool. Our staff never had an issue and continues to use it at any time. If there are any questions, the Matador team always helps out right away. Review collected by and hosted on G2.com.
44 out of 45 Total Reviews for Matador
Overall Review Sentiment for Matador
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Michael and Serge, I want to thank you for the incredible hard work you both poured into setting up and launching our new AI system. We are all overjoyed to share that yesterday's launch surpassed our wildest expectations, and the feedback from our customers has been nothing short of fantastic! Two save-a-deals were converted to sales yesterday, along with tons of great data from our customer's interactions with the tool.
Thank you for your unwavering dedication, lightning-fast responsiveness, and for delivering a top-notch solution Review collected by and hosted on G2.com.
Nothing. Supprt is great. Product is great. The team at Matador is responsive and helpful Review collected by and hosted on G2.com.
Everything is very useful and my favorite one that I loved about medator is making the videos, you can cut, fast forward it, slow motion, and it it created more engagement with my clients Review collected by and hosted on G2.com.
The A.I isn't there yet like talking wise but medator is always updating every month so that problem will be solved soon Review collected by and hosted on G2.com.
Matador has a placement on our site that makes sure that our customers can get the best experience for whatever their needs may be. It has a great widget that enables us to communicate with our customers via SMS to make sure that contact is done quickly. I like that the platform is incredibly user-friendly and quickly links up to contacts in our CRM. Review collected by and hosted on G2.com.
There's nothing much that I can say I dislike about Matador. The platform is frequently updated to bring on new features that are great for growing our Matador use. Review collected by and hosted on G2.com.
Most client are more comfortable texting than calling, i like the fact that i can text with my clients without necessary having to give them my personnal phone number Review collected by and hosted on G2.com.
A lot of client think that they can call us with matador, which is not the case, the phone logo should not be there. Sometimes, even if I already read the message and clicked on mark as read, i'll get notification saying that I didnt see the message. Review collected by and hosted on G2.com.
To begin with, the user interface is pretty straightforward, using their SMS widget gives a great conversion boost because people feel like they can connect to a human immediately, and are able to communicate with our business from the comfort of their phones. Matador has allowed us to generate at least 500 5-star google reviews which puts us at the top rank in Google Maps. It's a feature that I could not find anywhere else. In addition that Matador.ai is only software so far that allows our business development team to contact a lead in less than 5 minutes, very consistently and help us minimize the leak of leads.
Overall great software, I would recommend it to any auto dealership Review collected by and hosted on G2.com.
Like any new innovative platform, new features are added every week and training our BDR team to use them can be a bit overwhelming, especially with larger organizations. I would also be happier if it had more integrations with third-party software, nonetheless, it does have integrations with major channels such as Facebook leads which is the source for much of our leads. Review collected by and hosted on G2.com.
Is an easy way to stay in touch with prospects and convert them into new leads. Also, the platform is easy to integrate with our CRM which gives us the chance to reimpact by SMS leads that did not finalize the purchase process. Review collected by and hosted on G2.com.
I did not have really issues so far and the Matador team is easy to contact if I have any questions about the platform. Review collected by and hosted on G2.com.
That we can communicate with our leads in record speed with sms . The leads are easily handled and we can distritube them with no hassle to the sales staff Review collected by and hosted on G2.com.
If the filters for unread messages can be slotted in service and sales it would be really helpful. Review collected by and hosted on G2.com.
easy communication with the customers, also there is a higher reach rate now by texting then trying to reach them by email. other than that haven't seen something similar. Review collected by and hosted on G2.com.
I would like to be able to put my cellphone number so i can have a direct reach of my customers and conversations, other than always openning the app through a link that keeps popping up every time a customer answers. Review collected by and hosted on G2.com.
The integration with our CRM (DelerSocket) makes it very easy to write a text message to our customers. They have added a Google extension that opens a small chat window directly from our CRM. Review collected by and hosted on G2.com.
Matador is fairly new and is in constant development. Their reporting features are getting better every day. Review collected by and hosted on G2.com.
