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MasterControl Customer Complaints Reviews & Product Details

MasterControl Customer Complaints Overview

What is MasterControl Customer Complaints?

In a fast-paced regulated environment, you need to be able to collect customer complaints, categorize the incidents, and process them for a timely and effective disposition. You also need to be able to track the complaints, escalate them if necessary, and identify any correlation or related quality events to get the big picture. MasterControl’s robust complaint management system is designed to address all of those needs every step of the way, from the complaint input through disposition and resolution.

MasterControl Customer Complaints Details
Languages Supported
English
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Product Description

Customer complaints management software helps regulated companies reduce complaint resolution time. Customer complaints alert the FDA and other global regulatory agencies to potentially life threatening product nonconformances. These nonconformances can be better managed by implementing an automated customer Complaint Management software solution.


Seller Details
Year Founded
1993
HQ Location
Salt Lake City, UT
Twitter
@MCMasterControl
6,399 Twitter followers
LinkedIn® Page
www.linkedin.com
799 employees on LinkedIn®
Description

MasterControl is a leading provider of quality management software solutions designed to streamline and automate regulatory compliance processes for life sciences and other regulated industries. Their platform enhances collaboration, efficiency, and oversight in managing quality-related documents, training, and processes, helping organizations comply with industry standards and regulations. With a focus on innovation and user-friendly interfaces, MasterControl supports businesses in improving their operational performance and maintaining product quality. For more information, visit their website at [MasterControl](https://www.mastercontrol.com?utm_source=linkedin&utm_medium=about&utm_campaign=l1nk3din-sm).


Trent H.
TH
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Recent MasterControl Customer Complaints Reviews

Charlotte M.
CM
Charlotte M.Mid-Market (51-1000 emp.)
4.5 out of 5
"MasterControl - Customer Complaints"
Ease of building out the module to meet requirements
Marchelle R.
MR
Marchelle R.Mid-Market (51-1000 emp.)
4.5 out of 5
"They are responsive and prompt but very business centric"
Its easy to raise questions and concerns. Easy to login thru the main page.
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Great Software"
Master Control Customer Complaints is easy to navigate through, and I love being able to use Event Card reports to get information faster than havi...
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MasterControl Customer Complaints Media

MasterControl Customer Complaints Demo - MasterControl Process (Forms like CAPA) Management
Launch forms like NCRs, CAPAs, Deviations, and much more.
MasterControl Customer Complaints Demo - MasterControl Document Control
Our integrated Document Control Software seamlessly connects all quality processes, compliance and overall improvements are continually and consistently maintained throughout the enterprise.
MasterControl Customer Complaints Demo - MasterControl Training Management
Automate training management from start to finish by automatically delivering training tasks, grading online exams, integrating with quality processes (for highly regulated companies) and by providing the analytics and reporting features that are valuable for continued improvement and compliance.
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Have you used MasterControl Customer Complaints before?
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4 MasterControl Customer Complaints Reviews

4.5 out of 5
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MasterControl Customer Complaints Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.
G2 reviews are authentic and verified.
Marchelle R.
MR
Talent Acquisition Partner
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about MasterControl Customer Complaints?

Its easy to raise questions and concerns. Easy to login thru the main page. Review collected by and hosted on G2.com.

What do you dislike about MasterControl Customer Complaints?

Very transactional, the impact of the issue towards the end user is not taken into account. Review collected by and hosted on G2.com.

What problems is MasterControl Customer Complaints solving and how is that benefiting you?

The ability to solve issues faster using the tool. Review collected by and hosted on G2.com.

Charlotte M.
CM
Senior Client Success Operations Manager
Biotechnology
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MasterControl Customer Complaints?

Ease of building out the module to meet requirements Review collected by and hosted on G2.com.

What do you dislike about MasterControl Customer Complaints?

N/A the template structure was fit for purpose Review collected by and hosted on G2.com.

What problems is MasterControl Customer Complaints solving and how is that benefiting you?

supporting tracking of customer complaints, investigation and resolutions Review collected by and hosted on G2.com.

Verified User in Biotechnology
UB
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MasterControl Customer Complaints?

Master Control Customer Complaints is easy to navigate through, and I love being able to use Event Card reports to get information faster than having to search for it in multiple areas. Review collected by and hosted on G2.com.

What do you dislike about MasterControl Customer Complaints?

I have no complaints about Master Control Customer Complaints. Review collected by and hosted on G2.com.

What problems is MasterControl Customer Complaints solving and how is that benefiting you?

We use Master Control to get everyone caught up on necessary training and ensure that everyone reads the required material to do their job to the best of their ability and with Customer Complaints, it makes it that much easier to resolve any issues we have and see data in one organized place. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about MasterControl Customer Complaints?

The simplicity of the product and it works! Review collected by and hosted on G2.com.

What do you dislike about MasterControl Customer Complaints?

A little old school, but is worth the simplicty! Review collected by and hosted on G2.com.

Recommendations to others considering MasterControl Customer Complaints:

Great product and is simple to use Review collected by and hosted on G2.com.

What problems is MasterControl Customer Complaints solving and how is that benefiting you?

Such a good product for complaints and for staying in compliance as well! Review collected by and hosted on G2.com.

There are not enough reviews of MasterControl Customer Complaints for G2 to provide buying insight. Below are some alternatives with more reviews:

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