Masergy Reviews & Product Details

The service is global, so you can enjoy the disastrous implementation attempts at each of your worldwide sites.

While it does suck, they are one of the view vendors we looked at that had a single management portal for most things.

Sales team were good, but seem to have sold us a useless service so not much to be happy about there. Review collected by and hosted on G2.com.

Support are untrained and have no idea what systems they are even working with, very poor English does not help.

It takes months to do basic changes such as add a CPI.

It took nearly a year to try to swap an adva, only to be told it wasn't possible.

Won't give you access to the firewalls, so your stuck waiting for them to make changes, which takes months at times.

Seemly no one has experience with Microsoft Azure, so if you're trying to add Azure as a HUB for your SDWAN, your on your own.

Support sometimes just won't reply and will ignore a basic ticket like asking for domains to be blocked.

Their management portal is pretty poor, it's buggy and lacks SSO.

Implementation was a mess, due to an issue on their form, 5 of our sites were setup with fibre handoff, when the supplied firewalls don't have SFP. This issue is still outstanding.

I have no faith that any of the firewalls were setup securely as they still allow SSH remotely without MFA, and are running very old versions of fortiOS. But will not update them or let us manage them to keep them updated.

Their EDR and MDR services have no connection to each other and are extremely disjointed.

Their SOC and NOC don't talk to each other so its very frustrating to get firewall changes done off the back of a security incident. Review collected by and hosted on G2.com.

Masergy has a wide variety of capabilities on its platform. We have a business which includes 20+ office locations. The media phone system connects to each internet and cable system seemlessly. In addition, the voice recognition software is a huge bonus. Review collected by and hosted on G2.com.

Masergy can be relatively expensive; however, we have been able to contract a fair cost for multiple years. Review collected by and hosted on G2.com.

There is no any dedication to improving the efficiency of our communication tools. They have consolidated all our channels onto different platform, which has decreased collaboration, within our team. I also find value in the integration of automated software like Tenfold although there have been a hiccups with syncing. Review collected by and hosted on G2.com.

The difficulty is their billing process, which is sometimes be difficult to navigate due to charges and fees. The limited customization options dont fully meet our needs either. Those who lack infrastructure face problems due to their reliance on network availability. The Communicator app for iOS and Android could benefit from some improvements as better integration with our companys dialer. Review collected by and hosted on G2.com.

One significant drawback of Masergy is its lack of integration with software. We encountered issues with their reporting system not synchronizing with our click to dial software. This caused confusion and frustration both for our IT support team and sales team. Accurate data is crucial for sales and activity management; therefore, its failure to provide this is a disappointment. Review collected by and hosted on G2.com.

Masergy is instrumental, in increasing our difficulties of communication tools. It restricts us to consolidate our communication channels into a platform, which decrease the usefulness and collaboration within our team. The product generally had availability there are instances where it experienced citywide outages resulting in inconvenience for us and our customers. Review collected by and hosted on G2.com.

They have done with fees and confusion. Their solutions are noncustomizable and do not cater to the requirements of organizations. Network availability sometimes is a concern. There have been bugs in the Communicator app. Review collected by and hosted on G2.com.

Integrating automated software like Tenfold poses problems. The reporting doesnt always sync up properly leading to confusion for our IT support team and frustration for the sales team. Accurate data is crucial for sales management and activity monitoring. Review collected by and hosted on G2.com.

When it comes to web meetings, Masergy offers great features and never compromises on collaboration too.

It has been very ehlpful and implementation and customer support. Review collected by and hosted on G2.com.

Masergy has not disappointed us. It is very powerful. Review collected by and hosted on G2.com.

I've been using Masergy at our office, and I'm genuinely impressed! The internet speed is top-notch, making our online meetings seamless. The customer support is a game-changer - quick and super helpful. The security features are robust, ensuring our data stays safe. Love the user-friendly interface, making it easy for even tech-challenged folks like me. Overall, Masergy has boosted our team's efficiency, and I highly recommend it for any business looking for a reliable and user-friendly solution. Thumbs up! Review collected by and hosted on G2.com.

Major issues we are facing is the billing process – hidden fees and confusing charges. Review collected by and hosted on G2.com.

Masergy offers various unified communications services, such as voice, video, and messaging, to simplify communication and collaboration for organizations. Advanced technology and security features. Review collected by and hosted on G2.com.

Masergy's solutions may not be highly customizable, making it difficult for organizations to tailor their solutions to their specific needs. It also rely on network availability, which can be an issue for organizations with unreliable or limited network infrastructure. Review collected by and hosted on G2.com.

Support! I have called Masergy for support for our phone system and have always received excellent support. Review collected by and hosted on G2.com.

The Communicator app for iOS and Android is not very good. The communicator app for Windows has a few bugs but is supposedly getting changed to something else. Review collected by and hosted on G2.com.

The support team is a huge help when issues with our call center arise Review collected by and hosted on G2.com.

I dislike that the support team often needs an excessive amount of examples to look into an issue, like an outdial failure issue. Review collected by and hosted on G2.com.