Maqsam Reviews & Product Details

Responsive Support: Maqsam's support team is responsive and works diligently to resolve any issues, ensuring a positive user experience. Review collected by and hosted on G2.com.

1- Occasional Call Disconnections: In areas with weak internet connections, we have experienced occasional call disconnections, impacting the continuity of communication.

2- Customized report: Requiring additional support from the team. Review collected by and hosted on G2.com.

Easy of make calls around the world, well integrated with zoho crm, easy to fetch calls reports Review collected by and hosted on G2.com.

Calls filters option sometimes navigation in calls filters I mess with. Review collected by and hosted on G2.com.

I like the exceptional customer service provided by Maqsam, especially the responsiveness of their team. Their Merchant Success Architect, Hadeel Jamal, and Senior Business Advisor, Basel Bishawi, are outstanding in addressing any concerns or questions. The company's dedication easy to navigate dashboard, resolving issues and their commitment to quality of services are also highly commendable. Review collected by and hosted on G2.com.

One aspect that could be improved about Maqsam is the limitation on outbound user adjustments that must be handled from their end. While this is a minor limitation, it would be more convenient for users to have greater control over these adjustments. However, this limitation doesn't significantly diminish the overall quality of the platform. Review collected by and hosted on G2.com.

- they offered around 60 Free minutes (i don't precisely remember how many minutes) to try their service before we make a paymnet

- Easy setup and ready to use in no time

- Minimum Legal headache to attain phone numbers, unlike other platforms

- effecient call recording

- customer service agents are helpful

- minimum down payment required because they use a "Pay as you go" policy Review collected by and hosted on G2.com.

- "Pay as you go" is great but billing tab inside the dashboard is confusing, it could be simpler

- can't use a phone number without country code when searching for calls (you have to add the country code to find the call)

- doesn't integrate with our CRM. We can use Maqsam as a separate solution but we can't make calls directly from inside our CRM. it needs a global way to integrate with unsupported CRMs

- doesn't offer "minute packages" for a lower price per minute for Businesses that make a lot of calls Review collected by and hosted on G2.com.

Customer Support has very fast responses and Great patience, on the other hand the platform contains many great featurse with really ease of use with contenuis usage, also it has many options to integrate with other tools and apps. Review collected by and hosted on G2.com.

Only one thing that I hope Maqsam's team help us with it, which is givving the admins the ability to control the account's featuers as like controling the IVR. Review collected by and hosted on G2.com.

Maqsam System came from great team. The develop easy and friendly interface, and they work to improve and create more features to support all business needs. They listen from their clints and assist them to achieve their requirements. Review collected by and hosted on G2.com.

I prefer to export the all data in the system by our end any time because that will make easy to prepare reports. And I believe this feature will be there soon. Review collected by and hosted on G2.com.

- customer service team and quick of responses

- platform features improvement

- release new products that help us Review collected by and hosted on G2.com.

- price little high

- WhatsApp link is not that good in effecisny as their could call system , we are waiting to improve this area of platform Review collected by and hosted on G2.com.

The software was incredibly user-friendly and intuitive, significantly improving our calls' efficiency and quality. The features provided by Maqsam were exceptional, and the call quality was crystal clear. I was particularly impressed with the ease of use and the smooth integration with other tools we were using.

Overall, I had an excellent experience with Maqsam, and I would highly recommend it to anyone looking for reliable and efficient call software. Thank you for providing such a fantastic product. Review collected by and hosted on G2.com.

Regarding feedback, I would like to inform you that exporting data within Maqsam can be a bit cumbersome, mainly when exporting large amounts of data. As a user, I find it inconvenient to request support from the team for exporting data beyond 10,000 calls.

Overall, I am satisfied with the performance of Maqsam, but I believe that addressing this issue would significantly improve the software's usability and convenience. Review collected by and hosted on G2.com.

They have the best customer support. They just released a fantastic feature where the calls get transcribed and summarized using AI. They have a web platform, IOS, and Android app. The interface is user-friendly and easy to navigate. Overall, this is the best solution I have found in MENA. Review collected by and hosted on G2.com.

We have been using the solution for over a year, and in the beginning, there were some reliability issues. However, they solved it immediately, and we didn't encounter the issue again. Review collected by and hosted on G2.com.

Maqsam extensive coverage, excellent call quality, competitive pricing, and user-friendly interface make them a top choice. While improvements in customer support responsiveness and additional features would be beneficial, the support team, particularly our account manager Hadeel, has been incredibly helpful. We are thankful for their assistance in ensuring a smooth experience. Overall, Maqsam Company provides reliable and seamless global communication options. Review collected by and hosted on G2.com.

sometimes when the internet is little weak the call getting disconnected Review collected by and hosted on G2.com.