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Manychat Reviews & Product Details - Page 5

Manychat Overview

What is Manychat?

Manychat is the #1 omnichannel platform for D2C brands, Retail stores, Non-profits, Restaurants, Real Estate companies in the world. Founded in 2016, Manychat powers over 1 billion conversations every year and is used in over 190 countries. Engage your customers instantly. Automate interactive conversations in Instagram Direct Messages, Facebook Messenger, WhatsApp and SMS to grow your brand. Whether you are looking to generate more leads, automating your campaigns, or improving customer satisfaction by increasing your SLA times, Manychat has all the tools to solve your business's marketing needs. This is what Chat Marketing is and what Manychat is.

Manychat Details
Languages Supported
English, Spanish
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Product Description

Manychat lets you create a Facebook Messenger bot for marketing, sales and support. It`s easy and free

How do you position yourself against your competitors?

Simply put we are the industry leaders in Chat Marketing. What sets us apart from the competitors is our engaging UX, engaged and loyal community and our overall approach to omnichannel marketing. While other platforms are considered "omnichannel", at our low starting price point, Manychat gives you the flexibility and ability to customize and organize your customer experience and get a completed view of all your conversations across all the platforms Manychat has!


Seller Details
Seller
ManyChat
Year Founded
2016
HQ Location
Palo Alto, US
Twitter
@ManyChatHQ
3,497 Twitter followers
LinkedIn® Page
www.linkedin.com
325 employees on LinkedIn®
Description

Manychat is a leading Chat Marketing platform. We enable businesses and creators to drive more sales and conversions on messaging apps, such as Instagram, WhatsApp, Facebook Messenger, and Telegram, using automation. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners. Our global team of
00+ people is located around international offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam. Founded in
016, we still embrace a startup work culture — making fast decisions, setting ambitions goals, fostering open feedback and transparency. We think big and win together. We value our team, offering competitive compensation and benefits, and a hybrid work model to split time between home and cozy offices. We care intensely about our customers and their goals. By experimenting a lot and testing hypotheses, we continuously improve our product to help businesses grow and generate revenue on their social channels. That’s how we deliver results and dazzle our customers.


MK
Overview Provided by:

Recent Manychat Reviews

P
PRAVEEN .Small-Business (50 or fewer emp.)
4.0 out of 5
"Best Chatbot marketing Solution for Businesses"
-Manychat has one of the best UI for chatbot marketing which allows the user to easily create their funnel for businesses/services. -A lot of pre-...
TW
Travis W.Small-Business (50 or fewer emp.)
5.0 out of 5
"Use for auto-response on Facebook business"
How easy it was to set up a bot to learn my business and auto respond and make appointments for me
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"The difference between selling on social media and not"
It is the sole reason why I have been so successful through selling my digital content on social media, customers can purchase instantly, and feel ...
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Manychat Media

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Video Reviews

150 Manychat Reviews

4.6 out of 5
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150 Manychat Reviews
4.6 out of 5
150 Manychat Reviews
4.6 out of 5

Manychat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ManychatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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AL
Partner
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Manychat?

The power of the integrations and the apps Review collected by and hosted on G2.com.

What do you dislike about Manychat?

It is based mainly on Messenger; Facebook is not the best-accepted platform for business Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

Take the basic courses to really understand all the power and potential of this tool Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

Automating the responses, create powerful tools to do the repetitive jobs and tasks, to have every activity recorded and act upon it Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Manychat?

It has nice automation features and marketing features Review collected by and hosted on G2.com.

What do you dislike about Manychat?

It is a bit laggy and thus not very fast to use Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

I helps me in marketing my services Review collected by and hosted on G2.com.

CH
Marketing Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Manychat?

How can I create different flows, so my clients Social Media and website chatbot experience improves Review collected by and hosted on G2.com.

What do you dislike about Manychat?

Sometimes it is tough to create a humanize experience with many chat, So I have found some conversations that did not bring any value Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

Spend a good quality time making sure your flows are correct.

You don´t want to find out you are losing potential customers for a bad configuration Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

How to easily communicate with my different potential customers in my Social media and Website, avoiding the "human response time." Review collected by and hosted on G2.com.

MD
Digital Marketing Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Manychat?

ManyChat as a very nice clean UI, it's easy to navigate, very intuitive UI. I've been using the service for years, and they have continually updated the platform with new integrations, better UI, more tutorials, and a FREE course to help you learn how to use the platform for absolute beginners if you get stuck. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

Nothing really, only subjective pricing...lol Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

I am managing FB pages with Bots to handle inquiries automatically. Review collected by and hosted on G2.com.

FH
Ecommerce Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Manychat?

The easy usability I experienced. You can create automation without special skills Review collected by and hosted on G2.com.

What do you dislike about Manychat?

Wish I could use more of the features first before paying for a subscription Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

I want to create message automation using Facebook and Instagram messenger. I realized that the platform can be customized so well that my customers can have an easy experience with my chatbot Review collected by and hosted on G2.com.

MT
Marketing Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Manychat?

It is really easy to start using and connecting a bot into facebook Review collected by and hosted on G2.com.

What do you dislike about Manychat?

It has really limited feature on the free plan and dont have the best support team till date. Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

We create an automated chatbot for our business and our clients business to automate messaging on facebook. Review collected by and hosted on G2.com.

DJ
Real Estate Sales Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about Manychat?

What I love the most is the automation of manychat Review collected by and hosted on G2.com.

What do you dislike about Manychat?

Limitations on broadcasting to number of clients. Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

Highly Recommended Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

Time in attending to all my inquiries. Review collected by and hosted on G2.com.

SH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Manychat?

Fantastic UI and very easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

The primary feature to reach your list is 'Paid Messages' - the only way offered to contact the people in your 'list' - asides from 'messenger tags' which don't apply to the majority of companies.

Unfortunately, when we use Paid Messages, we only reach 20-30% of our total contacts. We queried this with our Facebook Ads contact and they stated that despite the list being uploaded containing over 5,000+ contacts, they could only match the information with 1,500 contacts.

When I contacted ManyChat for a potential solution, they refused to offer support and said "Unfortunately, I can't provide that info to you, as we don't have enough insight into the Facebook Ads Manager processes. Please, make sure to address it to Facebook support."

We will likely have to involve legal services due to the lack of support. We have no access to the information being uploaded to Facebook, no access to OUR contacts. Yet we are charged each week for the services of building a list that we can never use. Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

I would look for services that offer better support. Unfortunately, there is limited availability. MobileMonkey is an inferior product but perhaps a better option given the lack of support. Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

Still attempting to get some support. Disappointing to have built such a large list only to find that there is no way to contact them. We've spent thousands and it appears to be to no benefit. Review collected by and hosted on G2.com.

ER
Chat marketing Expert
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Manychat?

The interaction with the customers and everything that i can do in the bots Review collected by and hosted on G2.com.

What do you dislike about Manychat?

That the app in android don't let us send a specific flow Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

Get customers to my clients Review collected by and hosted on G2.com.

JJ
Business Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Manychat?

The user experience is very easy, very straightforward. Even non-techie people like me can do it. Everything from the UX to implementation is very simple and easy to do. They also provide a very comprehensive Free plan which helps micro-businesses such as mine thrive. They also don't bug you to upgrade to a paid account which is also good - It makes me want to consider more to get their paid plan.. but maybe in the near future when my business is more stable. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

So far, I don't see any disadvantage in using manychat. Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

Automation of my online business via messenger. I don't need to reply to customers one by one now. It also shows my products in-chat to help customers decide then and there which products they want. Review collected by and hosted on G2.com.