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Manychat Reviews & Product Details - Page 4

Manychat Overview

What is Manychat?

Manychat is the #1 omnichannel platform for D2C brands, Retail stores, Non-profits, Restaurants, Real Estate companies in the world. Founded in 2016, Manychat powers over 1 billion conversations every year and is used in over 190 countries. Engage your customers instantly. Automate interactive conversations in Instagram Direct Messages, Facebook Messenger, WhatsApp and SMS to grow your brand. Whether you are looking to generate more leads, automating your campaigns, or improving customer satisfaction by increasing your SLA times, Manychat has all the tools to solve your business's marketing needs. This is what Chat Marketing is and what Manychat is.

Manychat Details
Languages Supported
English, Spanish
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Product Description

Manychat lets you create a Facebook Messenger bot for marketing, sales and support. It`s easy and free

How do you position yourself against your competitors?

Simply put we are the industry leaders in Chat Marketing. What sets us apart from the competitors is our engaging UX, engaged and loyal community and our overall approach to omnichannel marketing. While other platforms are considered "omnichannel", at our low starting price point, Manychat gives you the flexibility and ability to customize and organize your customer experience and get a completed view of all your conversations across all the platforms Manychat has!


Seller Details
Seller
ManyChat
Year Founded
2016
HQ Location
Palo Alto, US
Twitter
@ManyChatHQ
3,497 Twitter followers
LinkedIn® Page
www.linkedin.com
325 employees on LinkedIn®
Description

Manychat is a leading Chat Marketing platform. We enable businesses and creators to drive more sales and conversions on messaging apps, such as Instagram, WhatsApp, Facebook Messenger, and Telegram, using automation. Trusted by over 1 million brands in 170+ countries, we're an official Meta Business Partner, backed by top investors, including Bessemer Venture Partners. Our global team of
00+ people is located around international offices in Austin, Barcelona, Yerevan, São Paulo, and Amsterdam. Founded in
016, we still embrace a startup work culture — making fast decisions, setting ambitions goals, fostering open feedback and transparency. We think big and win together. We value our team, offering competitive compensation and benefits, and a hybrid work model to split time between home and cozy offices. We care intensely about our customers and their goals. By experimenting a lot and testing hypotheses, we continuously improve our product to help businesses grow and generate revenue on their social channels. That’s how we deliver results and dazzle our customers.


MK
Overview Provided by:

Recent Manychat Reviews

P
PRAVEEN .Small-Business (50 or fewer emp.)
4.0 out of 5
"Best Chatbot marketing Solution for Businesses"
-Manychat has one of the best UI for chatbot marketing which allows the user to easily create their funnel for businesses/services. -A lot of pre-...
TW
Travis W.Small-Business (50 or fewer emp.)
5.0 out of 5
"Use for auto-response on Facebook business"
How easy it was to set up a bot to learn my business and auto respond and make appointments for me
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"The difference between selling on social media and not"
It is the sole reason why I have been so successful through selling my digital content on social media, customers can purchase instantly, and feel ...
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Manychat Media

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Video Reviews

150 Manychat Reviews

4.6 out of 5
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150 Manychat Reviews
4.6 out of 5
150 Manychat Reviews
4.6 out of 5

Manychat Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ManychatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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SS
Realtor
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Manychat?

The information collected is useful. Converted leads are solid. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

Not very intuitive but I am also a technophobe. Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

Give it a try. Best I have used so far. Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

No problems. Benefits are leads that are warm, have been vetted and leads I have had actual conversations with. Review collected by and hosted on G2.com.

MD
Entrepreneur
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Manychat?

1) It directly integrates with your eCommerce store like Shopify & you can take orders, receive payment on the chatbot itself by using PayPal/stripe. Although, you cannot integrate with WooCommerce, but through integration with the Zapier, it problem could be solved.

2) Free templates available for those who don't have much technical knowledge

3) Simple & Easy to user interface Review collected by and hosted on G2.com.

What do you dislike about Manychat?

As far as analytics is a concern, it needs to update & advanced. As there is no one single in-depth analysis, rather, it has been distributed over multiple sections like broadcast, sequences, etc. Further, if a user filled in the keyword that didn't get a response, you cannot get this information to improve it. Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

Anyone who wants to expand their brand presence on Facebook & Instagram (their Instagram bot is more likely to launch in some time), should more likely use this software. This would help you engage with your targeted audience, run ads through & retarget it through email marketing. Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

The most important thing that it helps me to improve customer interactions without being invested my time & effort, especially when you don't want to spend money in hiring someone. Also, it acts like a funnel where you can direct the user on different responses which ultimately helps to improve the conversions on the store. Review collected by and hosted on G2.com.

RJ
Co-Founder and CTO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Manychat?

The best part about Manychat is its very convenient and user-friendly chatbot flow builder. Also, it provides direct and seamless integration to Facebook messenger. It also allows the developer to test the chatbot before deployment. It's one of the most advanced platforms for rule-based chatbots with a lot of useful functionalities. Its growth tools such as short links and comment growth tools makes it really useful for marketers. It can also be integrated with the Facebook Ad Campaign to make complete use of it. It also allows us t to connect to external APIs using custom webhook calls. Using this feature we can call any rest API such as GET, POST, etc. It also has a template section where we can create and manage flows in the form of tempaltes. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

The things that I dislike about manychat are that it lacks a good amount of integrations that are available on other similar platforms. It can have more integrations suck as Slack, Websites, Whatsapp, etc. Also, it lacks an inbuilt support for NLP for making AI-based Chatbots. Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

Use it only for rule-based simple chatbots. Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

We are solving the problem of designing chatbots without writing any code and that too in very less time. With a platform like Manychat we can easily create, build and deploy a chatbot to a Facebook page within no time. Review collected by and hosted on G2.com.

JC
Website Design and Messenger Marketing Expert
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Manychat?

Manychat is the best way to set up your messenger chatbot. Even with the free trial, you can do a lot so you can decide whether or not you should go pro. I recommend you go Pro, you can do so much. I have been using manychat for over 3 years and I love it. Now your business can have an omnichannel presence with manychat. Your customer can contact your business via messenger, SMS, or email.

Want to segment your audience? manychat does that

Want to collect email and phone number and store them on a google sheet? add them to Mailchimp?? Manychat does that

Want to message people when they comment on a post? Manychat got your back!

I use Manychat with Facebook ads and I love how everything is automated. My audience is segmented, I collect email and phone numbers, buyers get their questions answered, they barely ask for human help and when they do, I got notified on who wants to talk to a human. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

There's nothing to dislike, Manychat is awesome Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

Use manychat if you want to do the following:

-have an omnichannel presence

-segment your audience

-provide customer support 24/7

-engaged with your buyers on Facebook

-running FB ads to target your ideal buyers

-automate your process as much as possible Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

I work with amazon sellers and I help them with their product launch/relaunch and building their subscriber list. and I do that with Manychat.

We use Ads to target the ideal buyer and QR codes to get people into our bot. and when they send us an SMS text, we get them into the bot and put them through a funnel.

and based on where they are in the funnel, we can nudge them to continue or use their information to create a lookalike audience and target even more people to go into the bot. Review collected by and hosted on G2.com.

NR
Contributing Writer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Manychat?

ManyChat's user experience makes it super simple for our team to map out the funnel and even make adjustments right away.

And to think that some members of our team aren't tech savvy but can follow really simple instructions from the free course PLUS the support team is the best!

They have answered all of our questions in less than 10 minutes whereas it would take us hours on other tools or worse, get ignored.

I also love ManyChat being an all-in-one software solution for marketing.

We use ManyChat not just for our lead gen campaigns but also as a CRM. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

I am looking forward to having sms available in the Philippines. Aside from that, I'm good. Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

If you are investing money on Paid Traffic, one of the best decisions we've made is choose Manychat and conversational marketing.

We quickly fine tune our ads and our funnels through the live chat feature and which makes it really quick and simple for us. Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

We help local businesses and national businesses turn their lead generation efforts into profitable campaigns.

Our clients pay us only for the results we deliver and ManyChat has made our funnels one of the best with 50% conversions with 7-10 questions as prequalifiers. Review collected by and hosted on G2.com.

RH
Brand Strategist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about Manychat?

Using ManyChat is easy anyone can do it, yet so important every business needs it. that is if you mean business. and the ManyChat community is the squad to join, i highly recommend it. Get on the "Many side of life." READ 'money'. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

None, there is verything t like. the features are seamless. Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

I highly recomend ManyChat, get started. Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

Reaching more people in record time. Kching. Review collected by and hosted on G2.com.

DA
Finished machine learning training for eCommerce management
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Manychat?

User-friendly interface.

Almost no bugs during the beta period, which is big contrast with Chatfuel that was full of bugs.

Great educational content that makes onboarding fast and painless.

Programm for agencies (haven't tried yet but sound great.

Easy integration with AI platforms! Review collected by and hosted on G2.com.

What do you dislike about Manychat?

I couldn't transfer Instagram bots from one account to another. Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

Instagram automation.

Manychat makes it easy to communicate with 1000+ customers and deliver first-class customer service. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Manychat?

ManyChat has a very simple UI that makes it very easy for the user and also it comes with a lot of free features. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

Sometimes it takes a lot of time to show messages in the inbox. Review collected by and hosted on G2.com.

Recommendations to others considering Manychat:

I would recommend is that you configure your own alerts in your device's app settings to be alerted. Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

It makes communication so easy with its automated chat feature. Review collected by and hosted on G2.com.

HC
Marketing Specialist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Manychat?

Manychat is one of the best chat bot Instagram Direct Messages and Facebook Messenger. Review collected by and hosted on G2.com.

What do you dislike about Manychat?

my suggestion I don't see any downsides from Manychat Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

ManyChat will help you solve your customer's problems or questions quickly and ManyChat most uses benefits to grow online business Review collected by and hosted on G2.com.

YG
Realtor
Real Estate
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about Manychat?

It has a follow-up system that Nurtures and keeps in touch with your clients until there or ready to buy a home, sell a home, or rent a home Review collected by and hosted on G2.com.

What do you dislike about Manychat?

it is a little difficult to learn; if you follow the steps and don't skip any steps as I did. It will make it much easier to learn, quickly I am a current user of this product Review collected by and hosted on G2.com.

What problems is Manychat solving and how is that benefiting you?

I am getting new contacts and learning the proper follow-up process. It is helping me to improve my business. Looking forward to doubling my sales in the next few months! Review collected by and hosted on G2.com.