MailerLite Reviews & Product Details - Page 9

Functionality: RSS, ease of use, support. Review collected by and hosted on G2.com.

Can not easily track source of where subscribers are coming from. Review collected by and hosted on G2.com.

the pricing, the design capabilities, it's user friendly and the automations. Review collected by and hosted on G2.com.

It's still on baby steps when it comes to analytics it has the essentials. Review collected by and hosted on G2.com.

Great price, awesome support. Keep up the good work MailerLite! Review collected by and hosted on G2.com.

Could improve automatic DNS config setup. Review collected by and hosted on G2.com.

Easy to us and a good way to maintain mailadresses Review collected by and hosted on G2.com.

Why do i have to answer this question..... Review collected by and hosted on G2.com.

I like the customer service! even before the amazing product itself! Customer Service is very, very difficult to find, see, receive in today's world. Sad, but true. When Customer Service is present, it STANDS OUT! MailerLite's email help is incredibly fast (not within a business day or 24 hours later, no. And, personable, NOT an A.I. Typically, email help is perceived as impersonal and a company's lazy way to provide Customer Service. As MailerLite is international, it makes sense and, again, surprisingly quick. Review collected by and hosted on G2.com.

Truthfully, I don't dislike anything about this company's service. I left Mail Chimp years ago because of the interface -- incredibly UN-intuitive in my perspective. Review collected by and hosted on G2.com.

It can be used to create clean, modern letters, with good template options. Review collected by and hosted on G2.com.

The mail editing interface is not the simplest, it could be more user-friendly, and there could be more simple formatting options. Review collected by and hosted on G2.com.

Very easy and user-friendly mailing list provider with lots of helpful videos to create lovely newsletters. Excellent customer service support. I also really like all the stats that I get about who has clicked on links and opened my emails. Review collected by and hosted on G2.com.

I can't really think of anything I dislike. Review collected by and hosted on G2.com.

Easy to use and user friendly. It is relatively intuitive in terms of putting your email campaigns together, either from scratch with an easy o use drag and drop system or a choice of many pre-designed but editable templates. When you have a question or run into a challenge with use, their customer service is prmpt and knowledgable with solutions in the moment instead of having to escalate, which I love. Quick, efficient and friendly service! Review collected by and hosted on G2.com.

I don't like not being able to combine blocks in the drag and drop email builder. Sometimes I want to be able to add just a photo with text below or a different style of divider. Being able to combine various blocks into your own containers would be fantastic. Review collected by and hosted on G2.com.

- Very friendly customer support, available quickly at all times of the day (on the Advanced plan).

- Good interface and UX.

- Easy migration and integration.

- More affordable than many other providers. Review collected by and hosted on G2.com.

Unfortunately, migrating to MailerLite from Campaign Monitor has had a dreadful impact on both our email traffic and mailing list.

The first problems occurred shortly after migration, when an email list of nearly 25,000 subscribers was obliterated overnight by deliverability issues. An open rate in the 30-40% range in Campaign Monitor plummeted to under 4%. MailerLite's support team were attentive and friendly as always, but their advice was generic and fixes slow. It took weeks before we started coming back up, and nearly four months later we're still not there.

The technical problems don't end there though:

- We've had to give up on using our custom domain because it no longer works with a certain large UK ISP. This is a problem that only started for us when we started using MailerLite. We never had this problem using Campaign Monitor. There is apparently no possibility of a fix, we just have to live with it.

- Campaigns often send very, very slowly. For example, we queued up our last MailerLite email for 3pm. It's now 6:19pm and it's still only 55% sent. Our niche is very competitive with lots of short-notice product announcements...since moving to MailerLite we are regularly hours behind our rivals.

- We've had several campaigns suffer very high levels of 'hard' bounces, esp. to Hotmail/Outlook. We're talking 1000+ subscribers bouncing at a time. To add insult to injury, when we asked for the bounced subscribers to be recovered MailerLite said they would do so...but seemingly forgot to, and had to be asked again.

- The final problem (and this is what has led us to leave MailerLite and sacrifice our annual contract) has been an infuriating and embarrassing technical issue whereby our campaigns were getting 'stuck' when sending, resulting in subscribers getting the same email multiple times on the same day. We're talking customers receiving the same campaign four, five, six times in a matter of hours here. When we reported this problem MailerLite assured us they had put a fix in place, so we duly reported back to the customers who'd complained to us and promised them it wouldn't happen again. Only for it to immediately happen again, very same day. Needless to say, this not only makes us look like total idiots but has also led to lost subscribers, lost sales, and lost reputation.

On top of all this, MailerLite are famously obstructive if you ask for any kind of refund. I gave up chasing after the last request because it was taking so long to get responses. Their reluctance to dish out refunds on monthly contracts is understandable, but we - stupidly - opted for an annual contract.

So if, for whatever reason, you still feel like giving them a go after reading this review, be aware that any faith and trust you place in them by agreeing an annual contract will not be reciprocated in the event of things going wrong. They will keep your money no matter how bad the service you receive ends up to be. Review collected by and hosted on G2.com.

It's easy to use and has all the elements I need. The email support and the video tutorials are great. It integrates easily with other platforms that I use (primarily Thrivecart). Review collected by and hosted on G2.com.

I don't love that they updated to a new version and that it requires a complete migration vs a more simple update. I'm going to lose all my info in the Classic version because they are also discontinuing the free version so I can keep it as an archive.

The new version is good though. Review collected by and hosted on G2.com.