Magentrix PRM Pros and Cons

Magentrix PRM has proven to be a valuable asset, offering seamless integration with our CRM (Salesforce) to ensure consistent data flow and streamlined workflows across our teams.

The platform’s flexibility stands out, with built-in capabilities for connecting to support systems, learning management platforms, and its robust marketplace directory.

These features have played a key role in strengthening our partner enablement and engagement initiatives, driving greater collaboration and efficiency.

Our purchasing experience was straightforward and well-supported, with the Magentrix team providing clear and responsive guidance. The Marketplace Directory has been particularly impactful, enabling partners to quickly access the resources they need to succeed. Review collected by and hosted on G2.com.

Although the platform offers robust, enterprise-grade features, the admin interface can feel somewhat complex during the initial setup.

Fortunately, Paul Bird and the Magentrix team provided outstanding support throughout the onboarding and implementation process. Their comprehensive training and hands-on assistance ensured we could confidently navigate and configure the platform to align with our specific needs.

Their proactive guidance significantly eased the learning curve for advanced functionalities, including Salesforce mapping, LMS integration, and customizing the Marketplace Directory.

The team’s dedication and commitment went above and beyond, making the initial challenges much more manageable and reinforcing the value of the partnership. Review collected by and hosted on G2.com.

Magentrix PRM is easy to integrate with Salesforce and customize. Over the years they have added features that have allowed admins to create custom pages via widgets instead of code. It is really easy to manage and maintain requiring less interaction with their Professional Services team.

In the event you do have to interact with their Support or Professional Services team the experience is always an excellent one. Fast and detail support service, and they take the time to have calls if needed fairly quickly. In addition their Professional Service team is super responsive helpful and a pleasure to work with. Review collected by and hosted on G2.com.

At times I have a hard time finding the right KB article to resolve my issue. Review collected by and hosted on G2.com.

We've had the pleasure of working closely with Magentrix on integrating with Salesforce. They played a crucial role in the design, build, and support phases, consistently going above and beyond to ensure project success. Over the years, we've seen Magentrix actively incorporate customer feedback into new feature releases, making the platform easier to use. Their support team is quick to respond and resolves issues promptly and effectively. This commitment to improvement and customer service has greatly benefited our partner program. Review collected by and hosted on G2.com.

We'd love to see more customizations for dashboards geared towards Partner Managers like the Channel Manager dashboard, which has been a great addition to increase Partner Manager adoption! Review collected by and hosted on G2.com.

The Magentrix PRM provides a broad set of capabilities to make it easy to manage our partners and enable them for success. Specifically, our partners find the deal registration, pipeline visibility, training module and resource library the most valuable features. Why? Because they are easy to use! And I have to also highlight how easy the Magentrix team is to work with. They are extremely helpful and responsive, thank you! Review collected by and hosted on G2.com.

An area I hope they further development would be reporting and dashboards. Review collected by and hosted on G2.com.

What I like best about Magentrix PRM is its seamless integration with Salesforce, which made it easy for us to transition. It's user-friendly, quick to implement, supports multiple languages, and offers excellent flexibility. The platform is lead-generator-driven, and the support team quickly and efficiently addresses any issues. Review collected by and hosted on G2.com.

What we dislike about Magentrix PRM is that the menu bar has too many tabs and features, which can feel cluttered. It would be better if we could customize it to display only the options we need for quicker and more efficient navigation. Review collected by and hosted on G2.com.

The collaboration features are top-notch. It makes it easy for partners to communicate, access resources, and manage opportunities, all in one place. That can really help build stronger partnerships and make the whole process much more efficient. We need more Webinar Review collected by and hosted on G2.com.

So far i dont have anything that i dont like in Magentrix Review collected by and hosted on G2.com.

Very easy to use. The salesforce integration is great and SIMPLE. There isn't any unncessary mapping needed every time a new field is created. Just refresh the object in the portal and the new field is there and ready to add to the page layout. Implementation was very straight forward as well. The team was Paul, Navin, Vini and Giordy have been great and super helpful from the beginning.

I am able to create a new page and format it very easily, no code required. I love that partners are able to create reports, so anything shared with them ie leads they are able to export them using the reporting feature. The popup alert is really nice. Very useful when hosting events to get the word out. Review collected by and hosted on G2.com.

The documentation site is pretty hard to navigate at times and difficult to find what I'm looking for.

The deal aleert can get overbearing since each deal is one alert. So if you're sending multiple partner leads they will get a lot of emails. Review collected by and hosted on G2.com.

I like the ease of use, customer support, integration to Salesforce and the built in LMS most. Review collected by and hosted on G2.com.

I dislike that there is "Search" capability from the home page and that when adding new content to a Playbook, it is automatically placed at the botton vs. top. Review collected by and hosted on G2.com.

The support that I get from the team is amazing. They respond to emails and help tickets quickly. With such a complex system, it's appreaciated that they take the time to provide screenshots, recordings and links to help articles. Review collected by and hosted on G2.com.

Because it's so complex and depending on what you are doing in the platform, there are numerous steps that are easy to forget. Some of my projects have taken a little long because there are various changes that need to be made. Review collected by and hosted on G2.com.

Customer support is exceptional. They're attentive and committed to our success. Also provide us with solutions to any questions and never let the ball drop. Product is very effective at sdelivering the resources and tools and to our customers and products in one easy to use and customizable place. Review collected by and hosted on G2.com.

I can't think of anything I dislike. The product works very well and the support is great. Review collected by and hosted on G2.com.