Luminous Pros and Cons

Recently, I've had the pleasure of using Luminous's inventory management software which has exceeded all my expectations. I'm a new brand owner, managing inventory across numerous warehouses, and scouted other systems before arriving to Luminous. They were flexible and modeled their services to the needs of my company, not visa versa. I would highly recommend it.

Great Account Management

The account management capabilities are top-notch. Setting up and maintaining inventory was seamless because of the hands-on treatment of the Luminous team (Taylor is awesome!), making the whole process incredibly efficient and stress-free.

Easy to Use

One of the standout features of this software is its user-friendly interface. Even for someone who isn't particularly tech-savvy, navigating through the various functions is

really east.

Very Helpful Chat Feature

The integrated chat feature is incredibly helpful. Whether it's answering quick questions or providing detailed support, the responsiveness and effectiveness of the chat support make a world of difference.

Easy Automation to Link to APIs

Automation reach is another strong suit of this software. Linking to APIs is straightforward and hassle-free, significantly reducing the manual workload and increasing overall productivity.

Overall, I couldn’t be happier with my experience. Luminous has made managing inventory simpler and more efficient than I imagined! Review collected by and hosted on G2.com.

So far so good! I haven't came upon anything that myself or my team have been unhappy with. Review collected by and hosted on G2.com.

We love how available the Luminous team has been for training and implementation. Josh has been very responsive and has helped us troubleshoot and resolve all our issues so far. He has also created solutions for us like with the inventory forecasting spreadsheet. We also really like the low monthly fee. Review collected by and hosted on G2.com.

Nothing so far! The only thing we are still hoping will be coming soon is the COGS calculation, but I’m assuming we will be happy with it once it’s on the final stages ready to use! Review collected by and hosted on G2.com.

Account management is amazing very easy to use. It is very user friendly and the cusmoster service is beyond amazing. Review collected by and hosted on G2.com.

I can't think of anything that I disliked about Luminous. Review collected by and hosted on G2.com.

Josh and the team at Luminous exceeded my expectations with just about everything during our implementation. We've experienced a big change like this recently and had the worst experience. After dealing with everyone at Luminous I couldn't recomment this company more! Review collected by and hosted on G2.com.

I can't think of anything that I disliked about anyone or anything at Luminous. Review collected by and hosted on G2.com.

Luminous offers a wide variety of ERP-like features allowing companies to get truly organized and utilize insights to turn more strategic. The in person implementation and constant access to our AM have made transitioning a breeze and allowing us to troubleshoot on the fly Review collected by and hosted on G2.com.

Nothing to note. It's a developing software with more growth in sight. Review collected by and hosted on G2.com.

Luminous is very user friendly and if there is ever a time that we get stuck, their customer service is amazing! We use it on a daily basis and the intergration of some of the features has been a breeze. Review collected by and hosted on G2.com.

There isn't anything that we dislike as Luminous is a new platform so they are constanly making updates. Review collected by and hosted on G2.com.

We have had nothing but positive experiences with Luminous and their team. Josh was able to fly out to Oklahoma and spend an entire day with our team to learn everything about our company. We have certainly not provided them with a very easy transition to start tracking our inventory because our business has so many different variables that can certainly be challenging, but it has not stopped them from creating an inventory tracking system that works perfectly for our business. Being able to track inventory is such a crucial aspect of running a business and they have made that happen for us! Josh is incredible and is always there with any questions that I might need. They use Loom and create a detailed video to walk you through every question that you might have. It is super helpful when learning how to utilize Luminous! Review collected by and hosted on G2.com.

We started integrating to Luminous about 2 months ago and have not had any complaints this far. Our account is not currently tracking all of our inventory/sales yet due to them still working on some things. But, we do not expect to have any issues once we are fulling integrated. What is great about the Luminous' team is that if you do have an issue with something they are very eager to get that changed or updated for you. So, if you were to have an issue with Luminous, I expect that to be fixed very quickly. Review collected by and hosted on G2.com.

I like the availability of the team and the product features. We've historically cobbled together a bunch of spreadsheets, Shopify plugins, and other messes to do what Luminous can do in a single software suite. Now, let's be honest: we're still onboarding, but the experience so far has been excellent. A huge shoutout to Josh S. for his availability via phone and on-site. He has been excellent at helping us onboard, integrate, and implement. We're still in the middle of the whole onboarding process, but so far, so good. Review collected by and hosted on G2.com.

It's spendy for a small biz, but I think it will make us a better company over time. Probably worth the dinero? I think it will be, but it will probably take us another 2-3 months before we're seeing a solid return on the software investment. Review collected by and hosted on G2.com.

The Team at Luminous is always super attentive and quick to jump on any question or concerns we have. We use it every day and it has become a staple for our company.

If there is ever a feature that is missing or not working the way we'd like, they are quick to offer and impliment solutions. Review collected by and hosted on G2.com.

The usual downside of working with a startup is dealing weith the growing pains, but they do a good job to minimize these Review collected by and hosted on G2.com.

Josh S and the rest of the Luminous team have been very helpful. They are always available to help and answer our questions. They've even quickly implemented features that we would like to use as a small business! Review collected by and hosted on G2.com.

Importing information from old software programs into Luminous was at first confusing. However Josh S walked us through it and it is working smoothly now! Review collected by and hosted on G2.com.