The engagement between the Lumin team and the clients. Lumin encourages collaboration among clients. Feedback and suggestions are considered for evaluation. Review collected by and hosted on G2.com.
Similar to other Fintechs, sometimes the pricing model for certain integrarions/features can be expensive to credit union budgets. Review collected by and hosted on G2.com.
17 out of 18 Total Reviews for Lumin Digital
Overall Review Sentiment for Lumin Digital
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What I like best about Lumin Digital is they are a partner in our mutual success. They walk beside us. They share our goals for the future and we share theirs. They aren't just a vendor and we aren't just a client. We're partners. Partners have each others backs. We want what's best for each other and what's best for our members. And they have the Tech Stack to deliver that. They are strategic and they listen! Review collected by and hosted on G2.com.
No real complaints. The Support is second to none. Our implementation was smooth and on time. And the product is wonderful. Super easy to use. Review collected by and hosted on G2.com.
Some of the most helpful aspects is being able to be heard and openly communicate with the people driving the enhancements at Lumin. They are always open to feedback and are interested in enhancing the digital experience continuously. Review collected by and hosted on G2.com.
With the sheer velocity in which features are added there can be times that features release a little light in some areas which leads us to waiting on implementation in our environments until there are either additional configuration options or the feature is more fully fleshed out. Review collected by and hosted on G2.com.
Agile, strong partnership that wants and aids with our growth. Actively listens to our requests and willingness to align with our goals,
Strong customer support, including from our account exec (Blaine). Review collected by and hosted on G2.com.
Costs for enhancements. No peer benchmarking available without Lumin Analytics. Review collected by and hosted on G2.com.
It's best in class with a great UX and UI, and they continually roll out new features. Wonderful service! Review collected by and hosted on G2.com.
Because they have so many enhancements, it can be a bit overwhelming. Review collected by and hosted on G2.com.
I love Lumin's flexibility and agility. Also, I love the weekly demos! Review collected by and hosted on G2.com.
Nothing, really. I would like additional usage data but Lumin Analytics will solve that issue. Review collected by and hosted on G2.com.
Working with Lumin is a true partnership and well worth the transition 2 years ago! They listen and understand our needs, which is so refreshing! Review collected by and hosted on G2.com.
I feel the analytics should be automatically included, and other than that, I can't think of anything. Review collected by and hosted on G2.com.
Easy of use and Vendor support are two of the top benefits Review collected by and hosted on G2.com.
I can't really say I have any complaints. Issues have come up but we work together to solve them. Review collected by and hosted on G2.com.
Innovative and forward thinking organization Review collected by and hosted on G2.com.
As a DNA client, we find that there is less interest in promoting the functionality and/or enhancements are more costly to scope/develop. Review collected by and hosted on G2.com.
Great flexible and simple platform. Lots of exciting upcoming upgrades Review collected by and hosted on G2.com.
None so far. Still in discovery mode. They are receptive to feedback Review collected by and hosted on G2.com.
