349 LoyaltyLion - loyalty platform Reviews
Overall Review Sentiment for LoyaltyLion - loyalty platform
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Recently signed up to the paid version after using the free basic packaging for over 12 months. Reya helped with setting everything up & responds instantly to any questions I have. Managed to go live within 24 hours. Great Service. Review collected by and hosted on G2.com.
Early days, but nothing to dislike so far. Review collected by and hosted on G2.com.
- The onboarding of sammy was great. Even though we were a bit chaotic in the launch, he managed to help us out and launch on time!
- The software is really easy to install and use Review collected by and hosted on G2.com.
- I feel like the extra functions were being pushed a bit too much in my opinion. Review collected by and hosted on G2.com.
Onboarding and setup was so smooth, on shopify plus
Very customizable, we were able to achieve everything we wanted with our program
Price was better than others we've used Review collected by and hosted on G2.com.
Probably the only issue we've run into is that Shopify Checkout redemption is discount code only - it's made for some issues with customers not being able to easily use points during sitewide sales. We do still have giftcard redemption live, but they cannot redeem in checkout. Review collected by and hosted on G2.com.
The onboarding team was awesome, we were able to get timely responses from them despite the difficult time zone differences. We had Sammy Newton as our onboarding manager and he provided great insights, helped where he could, and overall, was an awesome member to have on board with us. We really recommend him! Review collected by and hosted on G2.com.
At times, there were issues that arose due to details being missed by the page developers. In multiple instances, we would provide detailed instructions as to what we were seeking (with pictures and comments) and we would sometimes have to send it back for another 2 revisions AFTER already submitting for one. Review collected by and hosted on G2.com.
LoyaltyLion is super easy to set up and customize, making it a great fit for our loyalty program. Reya was amazing—she helped us through the setup process and made everything feel effortless. With her help, we were able to launch quickly and things started for our customers! Thanks, Reya!!!! Review collected by and hosted on G2.com.
Pricing may be high for small businesses Review collected by and hosted on G2.com.
I love the analytics in LoylatyLion. It's amazing to see how much our AOV, Average Purchase Frequency, and Customer Lifetime Value have increased with redeeming customers. Also, the assistance of your dedicated manager is great. They always come up with new ideas to increase the metrics. Review collected by and hosted on G2.com.
I think the price is very high. Although I think the ROAS is good for many businesses I wonder why it should be that expensive. Also, I think there is room for more AI integrated with suggestions etc. Review collected by and hosted on G2.com.
Implementation was relatively straightforward and the onboarding team were fantastic at helping us get set up. There as also lots of customisations that you can do to get this looking on brand and provide a really immersive experience. Thanks to Reya and the team for their assistance during our launch. Review collected by and hosted on G2.com.
Took a while to get my head around some of the settings to make sure that we were setting it up correctly for our needs but after that was straight forward. Review collected by and hosted on G2.com.
The dashboard is user-friendly and easy to learn. Review collected by and hosted on G2.com.
It wasn't an issue for us, but more customization for the landing page design might be a good option for companies that do not have the resources for it. Review collected by and hosted on G2.com.
Easy to use, account managers are class and it really helped us scale the business. They are also constantly updating the platform, which is improving the conversion rate. Review collected by and hosted on G2.com.
Tier system is not working really well for a B2B business. Review collected by and hosted on G2.com.
I feel that Loyalty Lion adds alot of value and encourages business growth and closer customer relationships. The platform is fairly easy to use and the insights are very useful.
My experience working with Hannah has been great, she has been amazing at advising on growth and how we optimise to be in line with best in class and competitors. She has been very thorough at supporting the redevelopment of our programme. Review collected by and hosted on G2.com.
I think the ability to edit programmes could be easier, in terms of the front end, like the Klaviyo editor is so easy to use, perhaps Loyalty Lion could create something easy to populate. Review collected by and hosted on G2.com.
