Loop Subscriptions Reviews & Product Details

I love how easy it is for the customer to navigate through the app and make changes to their subscription. I think user experience is super important and my previous app didn't offer a lot of 'no brainer' options for the customer, like being able to process an order straight away, and also being able to adjust their ongoing order easily.

After switching to Loop, it was amazing to see how much customers were changing their subscription around. From my point of view this means that customers always wanted these features, and previously they weren't able to easily make the changes they want. This would lead to either direct churn, or at the least lower LTV as they decided the subscription wasn't for them.

Loop is also aggressively implementing new features on their app, so I can tell that they want to build an even better ecosystem for their customers which will lead to an even better customer experience. Review collected by and hosted on G2.com.

The only minor dislike I have at the moment is how they handle prepaid (gift) subscriptions. However, their team helped me implement the best version of a prepaid gift that they can do right now which uses shopify's order scheduling to implement the orders.

They are currently working on their own module for prepaid (gift) subscriptions which is apparently set to be released Q1 2024.. so by the time you're ready to join Loop it may already be a feature. Review collected by and hosted on G2.com.

We are a shopify development consultancy and have used various payment subscription apps. Loops stands out the best with its ease of use and implementation. Weather its API integration or the numerous options of customizations, all are easy to plugin. All our clients love this app. Also their customer support is top notch and has response time of less than 4 hours. Review collected by and hosted on G2.com.

Although there are numerouse features to offer on the web interface, the API is still evolving and I think it will be at par with all the web features in no time. Review collected by and hosted on G2.com.

The team at Loop Subscriptions have built an awesome platform that has improved our Customers UX and simplified how to manage subscriptions. Our customers have been so happy with it! They helped us with two massive migrations from ReCharge and then again from Checkout Champ. Onboarding both times was incredibly easy. In addition, their integrations with our Support platform, Gorgias, has improved our internal processes so we can increase effeciency and decrease our response time. Lastly, the Loop team has come along side of us to help improve our cancellation flows and decrease churn. Their team is unmatched in their willingness to help us with our business goals and we are so grateful for it! Review collected by and hosted on G2.com.

Nothing to note so far! Every piece of feedback we have ever given has been taken with such care and a quick turn around. Review collected by and hosted on G2.com.

What stands out for me about Loop Subscriptions is its simplicity in integration and usage, making our subscription management a smooth process. There's a wide array of customization features that have been key in maintaining user satisfaction and minimising drop-offs.

Their customer support team deserves special mention too – always there to support us. Review collected by and hosted on G2.com.

Expensive for a starter brand. They should revert to their old plans of $49 for early stage brands Review collected by and hosted on G2.com.

It's super easy to integrate and use, making setting up and handling our customer subscriptions straightforward.. It's got loads of customization options which have been great for cutting down on customer drop-offs and keeping our users happy. Plus, the analytics are a big win – they really help us make smart choices based on the data.

Their customer support is the best – they're always there when we need them. Review collected by and hosted on G2.com.

APIs are not available for everything. They are still working on that. Review collected by and hosted on G2.com.

The team behind loop are second to none. The level of support they have offered our clients has been outstanding. In particular, their white glove onbording service to support migrations from other subscription platforms.

The team are response and are very hands on with their support. Review collected by and hosted on G2.com.

None. They are the best alternative to the other big Shopify subscription companies. Review collected by and hosted on G2.com.

They handled the entire migration process from Recharge to Loop and got us up and running quickly. Their admin tools are infinitely easier to use than Recharge. It looks and functions incredibly well and their customer support and proactive approach to customer success is really appreciated. Review collected by and hosted on G2.com.

Wish it was a little cheaper, but still less expensive (and better value) than Recharge. Review collected by and hosted on G2.com.

The team at Loop subscriptions has been fabulous to work with! The customer support is top notch. Loop subscriptions is extremely user friendly and has a number of features that has helped us retain customers and optimize our subscriptions. Review collected by and hosted on G2.com.

We'd love to see even more customizations for the backend client portal! Review collected by and hosted on G2.com.

The part that they are always available to answer our questions and the ease of using the Looopwork application to implement for our website. Always having the ability to improve their platform and constantly adding updates based on feedback is a huge factor. Loopwork are a great team in getting things done and helping us implement our plans Review collected by and hosted on G2.com.

Nothing really, they have been great so far and we love working with them. Review collected by and hosted on G2.com.

Loop has an array of features to benefit our subscription offers. The team are always on hand to answer questions, run us through new features and take on feedback. Great app! Review collected by and hosted on G2.com.

Nothing so far....the app works well and the support team are great. Review collected by and hosted on G2.com.