Lookback Reviews & Product Details

One of the real innovative features of Lookback is the real-time remote user research. You can communicate directly with the users and see what they see while getting their reactions as they happen. Review collected by and hosted on G2.com.

It can be frustrating when the connection drops. It's only happened to me personally twice but its not cool. It only happens for a few seconds but it always seems to be right at the point I am most interested. Murphy's Law I guess. Review collected by and hosted on G2.com.

Lookback is really easy to set up and use. We use it regularly to record our in-house usability testing. It records both the facial reaction and the screen. My favorite part though is the ability to highlight key moments and add comments to them so that you can quickly refer to them later. Review collected by and hosted on G2.com.

Sadly Lookback doesn't have an iOS app. We're going to begin expanding into mobile, and I worry that we're going to have to find something else to use for testing mobile. Review collected by and hosted on G2.com.

Easy interaction

Simple UI

Videos have a nice quality

Flexible to be tested on Phone, PC and Tablet. Native App or Web.

LIVE MODERATED TESTED. Maybe the best thing. Review collected by and hosted on G2.com.

If users rotate the device, lookback stretches the screen and/or records part of it.

It doesn't record well where a user has tapped on the screen.

For unmoderated, users struggled with the splitting screen or/and how to show again the tasks. Review collected by and hosted on G2.com.

I love that I can get this level of customer feedback without having to actually be in the room with a customer. I like that only minimal software is needed to get running. We have some remote employees so this also works well for presenting and gathering feedback with those members. Review collected by and hosted on G2.com.

I wish the tool worked with any browser but I understand the challenge they have. Some customers might not be allowed to install Chrome extensions so that can be a challenge. Review collected by and hosted on G2.com.

I really love LookBack. It's a great tool for conducting live, remote usability tests. The options for watching users interact with your website or app, while also doing a simultaneous video chat, are really fantastic. It's also great that you can invite team members to observe sessions. Review collected by and hosted on G2.com.

Every once in a while, I run into connectivity issues during sessions. While this is rare, it's extremely frustrating when it does happen... ugh. Review collected by and hosted on G2.com.

Very easy to use and get going with recording. Videos are centralized and easily accessible. Caption or annotation feature is useful. Review collected by and hosted on G2.com.

Videos tend to take a while to upload to the cloud. There's no option to save videos locally, and we've lost videos that weren't able to uploaded properly. Review collected by and hosted on G2.com.

LookBack is a great usability testing tool. I love that you can actually test mobile sites remotely and still get video of both the screen and the participant's face. Review collected by and hosted on G2.com.

Absolutely no complaints here. LookBack has been totally solid. Review collected by and hosted on G2.com.

Everything is now stored on the cloud. Instead of having to have an external hard drive. Review collected by and hosted on G2.com.

Buggy. Sometimes sound or video cuts out mid session for remote observers. Review collected by and hosted on G2.com.

LookBack is a fantastic user interview app. You'll love the option to export videos and the ability to collaborate with team members. Review collected by and hosted on G2.com.

LookBack is fantastic, but I wish it didn't make users download and install plugins... Review collected by and hosted on G2.com.

In our experience, Lookback has been extremely useful in gathering feedback from real users on our UX on mobile. We often work with very non-tech-savvy users when we are testing and the platform is simple enough that they can use it independently on their end. Review collected by and hosted on G2.com.

We've had experiences where the user cut out or recording appeared slow. These aren't common but they happen - could be related to the user's internet connection. Review collected by and hosted on G2.com.