LogicManager Pros and Cons

The platform is very easy to understand at a high level and users/administrators need very little training to begin utilizing it. I am the primary system administrator and there have been several iterations of how we have implemented our controls in LogicManager. Each time we have made sweeping changes the support team has been incredibly helpful and assisted in any way necessary (uploading spreadsheets / creating reports / etc...). Review collected by and hosted on G2.com.

There are only minor things that I could list here but none of them are true dislikes. They are merely inconveniences that are caused by our environment and not an issue with the LogicManager Platform. Review collected by and hosted on G2.com.

The new changes to LM have taken me by surprise. I had a demo and I was completely blown away at the new capabilities it provides it users. In addition, the ease of use of the new features really struck a chord with me because very few systems are "user friendly". The enhancements make me want to utilize LM more and I began to explore areas that I had recently felt were too complicated without a Client Success Manager. All that is new has given me the confidence to venture into all the LM has to offer. Review collected by and hosted on G2.com.

We did have an issue with our Client Success Manager but a word to the Management Team saw that corrected within a few days and now we have an amazing person who is engaging, communicative, eager to ensure our success and always available to us within a few hours. Review collected by and hosted on G2.com.

That is is always evolving to be more encompassing of the ERM process. It doesn't just look to create a visual dashboard of information but rather how to take the data and make useful reports that executives can use to make thoughtful and insightful decisions from. Review collected by and hosted on G2.com.

There are some limitations to the reporting moduel and quirks between platforms with inconsistencies. However, after attending IMPACT, it sounds like the development team is open to hearing about those issues so they can work to resovle them when made aware of them. Review collected by and hosted on G2.com.

Working with our implementation manager, Danni Troy, has been a pleasure so far. Her commitment to seeing the client's implementation succeed is commendable! Her professionalism, expertise, and dedication have helped advance our GRC initiatives. She has demonstrated unparalleled expertise and dedication throughout our implementation process and has consistently gone above and beyond to tailor solutions to our specific needs. We are incredibly fortunate to have Danni as part of our Implementation Manager, and I look forward to continuing our successful partnership. Review collected by and hosted on G2.com.

User-based licensing limit our ability to deploy the solution at the enterprise wide level due to the budget constraint. But I've learned that this is going to change this year to a solution-based pricing structure which is a great news! Review collected by and hosted on G2.com.

The best thing about LogicManager is the support team. They lean in and help guide us to have the absolute best experience. And yes, the tool itself is powerful and my "go-to" for TPRM and particulary workflow to allow all SMEs to input, review and move forward. Review collected by and hosted on G2.com.

I am not sure that I dislike but it is something that I'm not sure about yet, that is the contract management piece. I would like a more sophisticated program to help manage my contracts.

Oh and reporting seems clunky and I have asked for someone to show me how to better run reports and dashboards so this should be solved today (5/16). Review collected by and hosted on G2.com.

Employees are always willing to assist. LM workflows may be continously changed to adapt to changes. Review collected by and hosted on G2.com.

The CEO went on several rants at the conference, it left the entire room feeling weird. Many even cringed when he took the mic. Conference hiccups were far too many. LMX was pushed hard but is nothing more than ChatGMT for LM, it cannot read data, so is very high level and every user I spoke with said useless. Missed the smaller group sessions. Much smaller attendee list this year, many leaving LM.

Reporting remains a pain point. Hours are spent weekly manipulating reports. Pricing continues to increase at a rapid pace. Lots of employee turnover. Integration with apps is painful. Review collected by and hosted on G2.com.

Ability to customize workloads and automated workflows.

Support services are amazing and quick to respond. Review collected by and hosted on G2.com.

Not enough in person training on the platform and guide documents are not always very helpdful Review collected by and hosted on G2.com.

The support that is offered for the platform Review collected by and hosted on G2.com.

Not knowing where to find some of the options. Review collected by and hosted on G2.com.

Logic Manager is great for tracking the progress of complaints from start to finish, I have the ability to make changes to any fields and to create the reports I need. I am able to tell a stakeholder how many complaints we received and report on any of the fields we track. Review collected by and hosted on G2.com.

Reports are very slow and I wish we could make changes to the task notifications. Review collected by and hosted on G2.com.

A single source of storage for all our business needs Review collected by and hosted on G2.com.

There are times we have a gateway timeout when running too many reports Review collected by and hosted on G2.com.