63 LogicManager Reviews
I have been using LogicManager for more than two years, and it has been a great experience.
LogicManager replaced another GRC platform that we had installed with excellent improvements.
Since that, we have deployed internal audit plans, findings, and actions plans, operational risk events, IT risk events, Risk & Control Self-Assessments (RCSA). We are just now moving to policy management, and for 2022 we are planning to implement BIA-Busines Impact Analysis in LogicManager.
We have been doing all that by ourselves, with the excellent support of the Support Team.
It has been a great experience! Review collected by and hosted on G2.com.
We do not have any structural complaints about LogicManager. Everything we like to implement has been possible.
Last year we had a significant concern about RGPD, with all Privacy Shield legal issues between US and EU. But since LogicManager installed a European Data Center, LogicManager sorted it out for good!
In strategic terms, I suppose you guys must have a Support Team in Europe to assist more directly all European customers. Even the Support Team in Boston is fantastic! Review collected by and hosted on G2.com.
Building out libraries, workflows, and surveys/questionnaires has been easy to accomplish Review collected by and hosted on G2.com.
The version history for fields (i.e. answers that may have been previously given in response to a question/field) is not as accessible as would be preferred Review collected by and hosted on G2.com.
The best thing about LogicManager is the amount of support you get from them....and not just from your dedicated account analyst. I have met with all sorts of people from LogicManager that generally want to make it the best GRC solution out there. Monthly product updates/webinars give you an idea of how to evolve/enhance your current ERM, Vendor, Compliance, Audit program(s). I definitely recommend using LogicManager as your GRC vendor. From the customer support to the new integration capabilities, you will be hard-pressed to find another GRC vendor who can provide as much value as they do. Review collected by and hosted on G2.com.
One downside to using LogicManager is that they are still relatively small in size. This could potentially impact support in the future. I would like to see more improvements with out-of-the-box reporting and more integrated workflows. Review collected by and hosted on G2.com.
Logic Manager provides a central location to house our risk, compliance, and audit programs. We most utilize customized workflows. The ability to build our own workflows has enabled us to create more streamline and efficient programs. Customer service is something that we also appreciate about Logic Manager. Whether through email, chat, or with our account representative, we always receieve the answers we need promptly. The constant platform updates are also greatly apprecited. Review collected by and hosted on G2.com.
The legacy systems seems to have had better resources for self-service when it comes to help through the site. The Resource Center does not seem to be as helpful as it was in the legacy system. It would also be nice if the reporting module could be real-time to reflect changes that were recently made and not have to wait overnight for the reporting module to update. Review collected by and hosted on G2.com.
The insightful staff were able to make what could have been a complicated project as easy as possible the automation workflows within the software have simplified our existing processes. Review collected by and hosted on G2.com.
The software can be configured in many ways but it would benefit from having additional standard templates available to ease the use of the software, topics such as ROHS complaince / SCIP compliance are standard for most businesses so having configured templates would ease in this transition. Review collected by and hosted on G2.com.
I appreciate the fact that Logicmanager is an integrated risk management tool and how easy it is for the users to accept it , removing all change resistance obstacles. In particular I like the fact that the owners can develop forms and workflows by themselves, without the need of consultants and IT experts, which create a dependence and delays the implementation of the modules. The fact that Logicmanager reflects in the system upgrades the needs and requirements of its clients also brings benefits to all. Finally the pricing is by user type and number of users which makes quite easy to understand. Review collected by and hosted on G2.com.
The modules themselves are not as complete as other competitors, which forces to make some compromises. However, it more than sufficient for small and medium companies to operate and manage their risks. Review collected by and hosted on G2.com.
The process flow was intuitive and flowed easily. Software updates seem to keep up with our business development. We use almost every tool LogicManager has to offer. Review collected by and hosted on G2.com.
Sometimes the "hardwired" items interfere with our creativity, however, we usually can work it out with our Customer Success Team. Review collected by and hosted on G2.com.
LogicManager is completely customizable and solves many of the challenges we were facing with having separate processes, procedures, spreadsheets and workflows. Review collected by and hosted on G2.com.
The biggest downside is finding the time to implement everything we need. However, LogicManager support/consulting is always available to help. Review collected by and hosted on G2.com.
The Risk, Mitigation, and Compliance flow is clean but comprehensive. It is easy and intuitive to follow. The reports are useful and easy for users to understand. Additional modules for contract management and policy libraries are a bonus. Review collected by and hosted on G2.com.
I can honestly say that there isn't anything that I dislike. Even with that, somehow, Logic Manager keeps making it better. Review collected by and hosted on G2.com.
