63 LogicManager Reviews
Logic Manager is great for tracking the progress of complaints from start to finish, I have the ability to make changes to any fields and to create the reports I need. I am able to tell a stakeholder how many complaints we received and report on any of the fields we track. Review collected by and hosted on G2.com.
Reports are very slow and I wish we could make changes to the task notifications. Review collected by and hosted on G2.com.
The system provides robust framework for risk assessment, management, reporting and follow-ups. Review collected by and hosted on G2.com.
The integration with the corporate JIRA is limited to the incidents only and there is no possibility to create remediation tasks that would be linked to JIRA issues. Review collected by and hosted on G2.com.
Customer support, ease of configuration, Review collected by and hosted on G2.com.
data tracking: I would like to easily see where different users or business processes are used across the application, instead of building different tracking reports. This would be useful for data governance too. Review collected by and hosted on G2.com.
The tool can be tailored to meet client requirements. Review collected by and hosted on G2.com.
The tool is tailorable but the steps are not very intuitive, certainly at the start. Review collected by and hosted on G2.com.
I like the data aggregation & linkages within LM. I like that we can perform ORM RCSAs within LM. Review collected by and hosted on G2.com.
There is no way to add comments within an RCSA to go back & forth between assessor and reviewed/challenger.
Only offering 3 levels for Risk and Controls makes it more difficult to get more granular.
We've been having more downtime recently due to upgrades, etc. Review collected by and hosted on G2.com.
Ease of use: Configuration is done by the user and is very easy - do not need any coding knowledge.
Customer service is outstanding: In addition to general support, you are assigned implementation specialists who stay with you after initial implementation and are available to answer questions, create reports, provide guidance. Review collected by and hosted on G2.com.
Self-service reporting capabilities are limited, but this is offset by the customer service of the specialists assigned to your account who can create any report you need. Review collected by and hosted on G2.com.
Logic Manager is the best risk management tool I have used. The ability to customize plans and reports is so beneficial to our ever-changing industry. The customer service is top notch and the assigned rep, Dan Chu, that I deal with is so smart and helpful. It almost feels like he is part of our team here at the Bank. I've never had a rep that was so eager to help and creative with solutions. Kudos to Logic Manager and their team! Review collected by and hosted on G2.com.
Nothing I don't like about the tool. I honestly love it and tell other peer Banks about it. Review collected by and hosted on G2.com.
I love that the system evolves and changes as new situations/regulations, etc evolve. I appreciate my relationship with the Customer Success Analysts and their ability to understand my needs and help direct me to process that fits my needs. Review collected by and hosted on G2.com.
I have not yet encountered an aspect of the system that I dislike. My usage is focused mainly in Taxaonomy and Event Tracking and the system fits my needs. Review collected by and hosted on G2.com.
Love that it's a centralized location for all of our vendor processes and documents. They ability to customize with no code is excellent, we're able to update in real time me not need to wait on our IT team or developers to make changes happen. Review collected by and hosted on G2.com.
I would like more ability to customize for our use case. We're waiting on additional integration that will reduce the manual work. Would also like to make the user interface a bit more user friendly since most of the users in our org are looking for ease to access, quick overviews, direct links to contracts, etc. Review collected by and hosted on G2.com.
