Top Rated LiveOps Alternatives
LiveOps provided me with a virtual agent which was invaluable for me, especially because I'm a small business owner and can't always be available on the phone.. Review collected by and hosted on G2.com.
The fact that it is on-demand and provides live agents. Review collected by and hosted on G2.com.
Video Reviews
Liveops has been vital for my operations and ease of access
12 out of 13 Total Reviews for LiveOps
Overall Review Sentiment for LiveOps
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LiveOps has a very simple and clean UI. It has just made us worry free as the load of customer support they have handled very efficiently. It's experienced team had effectively managed the communications between the stake holders. They have a robust system to keep privacy secured, basically the 2 factor authentication system is very effective. Review collected by and hosted on G2.com.
Sometimes we find the buggs in the updates. But the developers tries hard to make it bug free. Best feature of security system sometimes create problem to handle. Review collected by and hosted on G2.com.
It entirely eliminates the huatle of building a customer support agent team in house. They provide the experienced virtual contact centre to businesses to establish a smooth communication between customers and brand. Review collected by and hosted on G2.com.
Major portion of LiveOps workforce works from home and thus the contnuous availability might compromise. At the same time, remote workforce is slightly hard to manage well. Review collected by and hosted on G2.com.
1) Easy to find order details.
2) Fewer steps to follow.
3) 2-factor authentication for privacy reasons. Review collected by and hosted on G2.com.
1) Could have been added more features.
2)Security passwords could be easier. Review collected by and hosted on G2.com.
This product delivers what they promise to clients. You can have many records saved securely. we can change orders and update further if required. flexible and easy to use. the upgrade comes faster. Review collected by and hosted on G2.com.
Reloading time is less. we can save records securely and change them if further required. customer problems. The automatic record log and dial are fast and easy. Review collected by and hosted on G2.com.
Liveops is a beneficial tool to resolve restaurant and customer problems. We can make changes, updates and improve the orders. Review collected by and hosted on G2.com.
Sometimes the liveops page reloads after a specific time. Review collected by and hosted on G2.com.
What I loved is that the product generally performs as promised. I was able to make dozens of dials quickly in a short amount of time and the records populated securely. Review collected by and hosted on G2.com.
Ideally, it would be nice if the interface would be able to live inside the main platform I used, which was Salesforce CRM. I didn't like having to swivel-chair from screen to screen. It may be for a different reason, but I feel that because they weren't integrated, LiveOps frequently timed-out and froze, forcing me to have to restart constantly...it happened several times a week. Review collected by and hosted on G2.com.
