LiveChat Reviews & Product Details - Page 4

LiveChat is easy to use and available for everyone on my team to use. It's quick and easy. Review collected by and hosted on G2.com.

Nothing that I'm aware of yet. Everything seems to work great so far Review collected by and hosted on G2.com.

there are several things which I found more interesting and useful like it has the mobile versions which I found more useful when I am not connected via my laptop. Custom tagging helps to sort the chats in your own way. Review collected by and hosted on G2.com.

I am using it over a year but didn't come across any issue yet Review collected by and hosted on G2.com.

Livechat is not just about answering to customer chat messages , rather it provides us with a variety of tools with which we can engage customers. Some of my favourite engagement tools on Livechat include targeted messaging , high catchers , canned responses and messaging sneak-peek. Review collected by and hosted on G2.com.

Livechat does things for us ,which no other tool has done and appears to be able to do. With Livechat not only are we able to engage our customers , but we are engaging them from just about anywhere. Review collected by and hosted on G2.com.

I like that you are able to get a quick and effective response from any company that uses this product. It is a very smooth running quick chat software that allows you to get quick answers. Review collected by and hosted on G2.com.

Sometimes when a person leaves the chat, it appears they are still on there. I would like it to delete itself or go give a message that allows to see that the person has left. Review collected by and hosted on G2.com.

I like the avalanche of customer engagement tools which Livechat provides, to trigger or maintain conversations with website visitors all through their stay on our website. Tools such as chat history, chat message targeting, chat routing etc ensures that we are triggering messages with potential customers at the right time, extracting important analytical data from such conversations and most importantly, that we are assigning the right personnel to communicate with every customer we engage. Review collected by and hosted on G2.com.

Absolutely nothing. When it comes to Livechats customer service tool, I haven't come across a better option. At least not yet. Review collected by and hosted on G2.com.

LiveChat has a unique user interface allowing users to easily navigate through and initiate chats with our customer support team. Prices are also reasonable considering all the products and features provided. Review collected by and hosted on G2.com.

There is nothing I particularly dislike about Live Chat. It's the #1 tool when compared to alternatives like Intercom. Review collected by and hosted on G2.com.

LiveChat is very easy to integrate with your existing website and it is very easy to manage the setup as well as the maintenance. LiveChat also provides an application through which the admins can easily manage the users. Review collected by and hosted on G2.com.

LiveChat is not very customizable and it does not support automation to very great detail. It would be great if the LiveChat team could improve on the automation. Review collected by and hosted on G2.com.

LiveChat out of the box provides a Support team with enough customization and flexibility to provide an efficient real-time support service to a varied customer population or can be crafted to provide a quality experience to one customer base in particular. Chatbot services compliment the LiveChat platform well and there is an impressive app marketplace offering to further configure your instance of LiveChat to meet your needs. Uptime for the tool and maintenance windows were very infrequent as well. Review collected by and hosted on G2.com.

If your support team needs to scale to meet a large customer population, LiveChat could handicap your throughput. Waiting customer queues cannot grow past a certain point and additional customers will be redirected to other channels instead of being placed in line to connect with the next available representative. Review collected by and hosted on G2.com.

It is easy to set up but for chatbot it needs to be subscribed to another 3rd party that provides chatbot and that's additional cost for our operations. They could have added that feature Review collected by and hosted on G2.com.

Livechat is an older type of chat tool, where visitor can only just ask something by entering their information prior to get in touch with the live support and nowadays people don't want more process. Review collected by and hosted on G2.com.

The ease of use, easily customizable and great communication tools with customers. Review collected by and hosted on G2.com.

Could use some more custom rooms for chat to separate chats based on needs. Review collected by and hosted on G2.com.